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All Journal Devotion: Journal of Research and Community Service Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan LAWPASS Jurnal Ilmiah Administrasi Publik
Hegia Sampurna, Rizki
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Arts Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Implementation of Public Service Innovation Through the OK3S System (One Click Three Services) In the Muhammadiyah Sukabumi University Library Robi, Alfa; Saleh, Munandi; Hegia Sampurna, Rizki
LAW & PASS: International Journal of Law, Public Administration and Social Studies Vol. 2 No. 3 (2025): August
Publisher : PT. Multidisciplinary Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/lawpass.v2i3.19

Abstract

This research aims to find out how to implement public service innovation through the OK3S (One Click Three Services) system at the Muhammadiyah University Sukabumi Library. This study used a descriptive qualitative method. Data collection techniques using interviews, observation and document analysis. Data analysis techniques include data collection, data reduction, data presentation, and drawing conclusions. Research location at the Muhammadiyah University Sukabumi Library. The research results show (1) the Use dimension, the OK3S (One Click Three Services) system has provided convenience for users, namely final year students, (2) Performance, there has been an increase in the performance of Muhammadiyah University Sukabumi library employees, (3) User attitudes and beliefs, Implementation of the OK3S system innovation has a positive impact on feedback from stakeholders, especially final year students, lecturers and related stakeholders, (4) Integration into the organization (Integration into the organization) , the OK3S system is integrated with SIAK (Academic and Financial Information System) so that students only need to use the email as recorded in SIAK to access OK3S, (5) Effectiveness of implementation effort (Effectiveness of implementation efforts) in its implementation has passed the preparation, system development, and implementation of the system. However, in practice, implementation is not optimal due to several obstacles encountered.
EFFECTIVENESS OF TAXPAYER IDENTIFICATION NUMBER PREPARATION SERVICES THROUGH THE E-REGISTRATION SYSTEM AT KPP PRATAMA SUKABUMI Sulthan Alfauzan, Naufal; Amirulloh, M Rizal; Hegia Sampurna, Rizki
Devotion : Journal of Research and Community Service Vol. 4 No. 2 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/devotion.v4i2.380

Abstract

The tax revenue target from 2018-2020 continues to increase as well as the realization of tax revenue from year to year has increased even though tax revenue continues to increase, but this revenue has not reached the predetermined target, in achieving the tax target requires awareness from taxpayers and compliance taxpayers in fulfilling their obligations in paying taxes in accordance with applicable regulations. One of the causes of not achieving the tax revenue target is the low compliance of the taxpayers themselves. This study aims to determine the effectiveness of the service for making taxpayer identification numbers through the e-registration system at the Sukabumi Pratama Tax Service Office. In this study the research method used is a qualitative method with a descriptive approach. The inhibiting factor for submitting an NPWP through the e-registration application in the field is the lack of public awareness to apply for an NPWP, besides that there is a lack of public understanding of the use of the e-registration system in registering NPWP and also there are still network disturbances when accessing the e-registration application.
THE ROLE OF COMPETENCY IN MEDIATING TRAINING AND KNOWLEDGE MANAGEMENT ON WORK ABILITY OF INDONESIA MIGRANT WORKERS IN TAIWAN Muhammad Danial, R Deni; Hegia Sampurna, Rizki; Lestari Pujiastuti, Yanti; Hestiana, Siska
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 3 No. 9 (2024): August
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v3i9.2318

Abstract

This paper studies the Work Ability of Indonesian migrant workers in Taiwan. The workability of these migrant workers is very low due to factors such as lack of appropriate training, knowledge mismatch, cultural and language challenges, non-ideal working conditions, lack of competency development, and mental and physical welfare problems. To increase the Work Ability of migrant workers, good training and knowledge management is needed. The influence of the Training and Knowledge Management program will be significant and optimal in increasing the Work Ability of migrant workers if it is through increasing Competency. This study used quantitative methods and was conducted on 210 migrant workers as respondents. The results of this study show that training has no direct effect on increasing the workability of migrant workers. However, training influences Work Ability through Competency. Knowledge Management has a direct impact on increasing Work Ability. However, Competency does not mediate the influence of Knowledge Management on Work Ability. This means that the training program will be useful in increasing Work Ability if it is mediated by increasing Competency. Good Knowledge Management can directly increase the Work Ability of migrant workers without having to increase Competency.
Implementasi Kebijakan Penyelenggaraan Kesejahteraan Sosial terhadap Penanganan Gelandangan dan Pengemis di Kota Sukabumi Rifaldi Irfan, Muhammad; Mulyadi, Andi; Hegia Sampurna, Rizki
Jurnal Ilmiah Administrasi Publik Vol. 10 No. 2 (2024): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2024.010.02.1

Abstract

This study investigates the implementation of the Social Welfare Implementation Policy on the handling of vagrants and beggars in Sukabumi City by referring to the six perspectives of successful policy implementation according to Van Metter and Van Horn which include Policy Standards and Objectives, Utilization of Resources, Communication between Organizations that play a role, Characteristics of Implementing Agents, Attitudes of Implementers, Economic, Social and Political Environment in creating success. The method used was a qualitative study by conducting interviews with 3 informants from the Sukabumi City Social Service and then the results of the interviews were written descriptively in the form of words in accordance with the problems studied and the situation that was happening. The results showed that the implementation of this policy was considered quite good. Policy standards and objectives were followed in accordance with the Minimum Service Standards (MSS), while resource utilization, especially funding sources, still required more attention. Inter-organizational communication, characteristics of the implementing agents, and attitudes of the implementers are considered positive, with maximum support from the economic and social environment of the community. Nonetheless, communication complexity and some constraints, such as multiple commitments and program complexity, became barriers to implementation. The conclusion states that a supportive external environment can contribute greatly to successful implementation.
Co-Authors Amirulloh, M Rizal Andi Mulyadi Lestari Pujiastuti, Yanti M. Rijal Amirulloh Muhammad Danial, R Deni Nabillah, Ratna Nibi Saputra, Unin Rifaldi Irfan, Muhammad Robi, Alfa Saleh, Munandi Siska Hestiana Solihin MLF, Olih Sulthan Alfauzan, Naufal