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All Journal IJEBD (International Journal Of Entrepreneurship And Business Development) Asian Journal of Management, Entrepreneurship and Social Science
SHUMBA, KNOWLEDGE
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Microfinance Institutions on Nigerian Small, Micro, And Medium Enterprises SHUMBA, KNOWLEDGE; Ekpo, Victor; Ebewo, Patrick
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 6 No 6 (2023): November 2023
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v6i6.2369

Abstract

Purpose: Poverty is a significant concern in most countries, including Nigeria, which has been dubbed the world's poverty capital. Most developing countries regard small, micro, and medium-sized companies (SMMEs) as a sure strategy to reduce poverty by lowering a country's unemployment rate. Microfinance institutions (MFIs), especially banks, were commissioned by the Central Bank of Nigeria (CBN) to cater to self-employed people and businesses. There is compelling evidence that MFIs are not doing enough and are failing to fulfill their mandate. As a result, this paper sought to investigate the impact MFIs have on SMMEs in Nigeria. Design/methodology/approach: This descriptive study, made use of a convenience sample strategy to collect survey data from 384 SMMEs in two Nigerian states: Abuja and Nasarawa. Data was collected from 350 respondents. Findings: The findings showed that MFIs significantly influenced SMMEs regarding technology transfer and financial services and aided SMME (small, medium, and micro enterprises) growth. MFIs in Nigeria are ineffective in offering the services of aspects of facilitator of SMEs growth, tool for social change, provider of banking services to the people and transferor of technology. Practical implications: The CBN should make sure that MFIs, especially the banks focus more on servicing SMMEs. MFIs should do more in the areas of sensitiation and tailor their products to suit their customer base. Originality/value: There are limited studies on the Nigerian context for SMMEs and MFIs.
Evaluatıng Customer Perceptıons And Expectatıons Of The Servıce Qualıty Delıvery A Case Of The Cıty Of Tshwane Emergency Management Servıces Department Shumba, Knowledge; Ebewo, Patrick; Rabalao, Rosina Tabea
Asian Journal of Management, Entrepreneurship and Social Science Vol. 4 No. 04 (2024): Upcoming issues, Asian Journal of Management Entrepreneurship and Social Scien
Publisher : Cita Konsultindo Research Center

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Abstract

Emergency services are intangible, making it challenging for public agencies like the City of Tshwane Emergency Services Department (CoT's ESD) to analyse customers perceptions and assess the desired results of their service quality. The review of literature indicates limited academic attempts to evaluate expectations from customers and their perceptions in relation to customer satisfaction in the Municipal Government Emergency Services Department (CoT ESD) context, especially in South Africa. It is in this regard that the study evaluated the customer perceptions and expectations of residents regarding service quality delivery of CoT ESD. The study adopted the quantitative method with the use of self-administered questionnaire to a randomly selected sample of 274 respondents within the seven regions of the City of Tshwane. Data was analysed using the SPSS version 27. The study concludes that there is a positive relationship between customer expectations and the satisfaction; there is a positive relationship between customer perception of services delivered on services delivered by the Emergency Services Department of the City of Tshwane. The study recommends that the Emergency Services Department must remain committed to ensuring client satisfaction, which can be a part of its overall business plan
Micro Franchising: Zindiye, Stanislous; Shumba, Knowledge; Maluleke, Tiyisani Shiella
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 7 No 5 (2024): September 2024
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v7i5.2734

Abstract

Purpose: This study aims to investigate how microfranchising can be used as a tool for increasing self-employment and to fight poverty in Thohoyandou. Design/methodology/approach: A qualitative research approach was employed with a sample of eight participants that comprised microfranchise businesses in Thohoyandou. The convenience sampling technique was adopted to select the participants. Primary data was gathered through in-depth interviews using a structured interview guide. Findings: The study's findings established that microfranchising tools such as business in a box, comprehensive training, employment creation, good marketing mix, improved asset base, improved standard of living, increased economic growth and market gap help reduce social ills. Practical implications: The research managed to unravel the strategies that can be adopted to enhance microfranchising in increasing self-employment and alleviating poverty. Originality/value: There are limited studies on microfranchising in South Africa. Paper type: Research Paper
Co-Authors Ebewo, Patrick Ekpo, Victor Maluleke, Tiyisani Shiella Rabalao, Rosina Tabea Zindiye, Stanislous