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All Journal PESIRAH: Jurnal Administrasi Publik
Aldi Al Caesar, Muhammad
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Religion Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Analisis Kepuasan Masyarakat pada Tenaga Kesehatan di Puskesmas Muara Bangkahulu Kota Bengkulu Aldi Al Caesar, Muhammad; Suratman, Suratman; Yogopriyatno, Jatmiko
PESIRAH: Jurnal Administrasi Publik Vol. 4 No. 2 (2023): PESIRAH: Jurnal Administrasi Publik
Publisher : Jurusan Administrasi Publik, FISIP, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47753/pjap.v4i2.121

Abstract

Research was conducted at Muara Bangkahulu Community Health Center, Bengkulu City, to analyze community satisfaction with health workers. A descriptive qualitative approach was used in this study through observation, interview and documentation activities to conduct data collection. The study found that the services provided were generally satisfactory in terms of competence and meeting community needs, although some patients were dissatisfied with the behavior of health workers. Routine information dissemination and vaccination of under-fives were identified as supporting factors, while factors such as lack of seating, lack of medical personnel and medical equipment, and punctuality of officers were identified as inhibiting factors.
Co-Authors Suratman Suratman Yogopriyatno, Jatmiko