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Pengaruh Fasilitas Pelayanan di Ruang Tunggu Domestik terhadap Kepuasan Penumpang di Bandar Udara Husein Sastranegara Bandung Muhammad Fajar S Somadil Amin; Teguh Ariebowo
Populer: Jurnal Penelitian Mahasiswa Vol. 3 No. 3 (2024): September : Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v3i3.2445

Based on the results of the researcher's observations at Husein Sastranegara Airport, Bandung, a problem was found in the form of complaints from passengers in the waiting room area which arose due to several facilities that were not functioning optimally, namely related to the increasing room temperature and the lack of seating areas in the passenger waiting room area so that not all passengers could get a seat. The lack of several of these facilities caused an uncomfortable feeling for the passengers who were in the waiting room area while waiting for their flight departure schedule. This study aims to determine whether there is an influence of domestic waiting room service facilities on passenger satisfaction at Husein Sastranegara Airport, Bandung and how big the influence is. This study uses a quantitative method with a research location at PT. Angkasa Pura II Husein Sastranegara International Airport Bandung, precisely in the domestic waiting room area at Husein Sastranegara International Airport Bandung. Surveys and observations are data collection techniques in this study. Based on the results of the study, it can be concluded that the results of the correlation table analysis of 0.764 using the interpretation of the r value are> 0.5 - 0.583 = strong correlation, it can be interpreted that the hypothesis H0 is rejected and H1 is accepted so that it shows the results that passenger satisfaction is influenced by service facilities, while the results of hypothesis testing in the study provide results that the magnitude of the influence of variable X (service facilities) on variable Y (passenger satisfaction) shows strong results by obtaining a correlation coefficient of 0.764 with a determination coefficient of 58.3%. with the remaining 41.7% influenced by other factors not studied by researchers such as eligibility, availability, cleanliness and other elements.

PENGARUH MANAJEMEN WAKTU TERHADAP KINERJA KARYAWAN KANTOR OTORITAS BANDAR UDARA WILAYAH I SOEKARNO-HATTA JAKARTA Apri Anggara Putra; Teguh Ariebowo
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 3 No. 1 (2023): Maret : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v3i1.916

This study aims at partially determining the influence of time management on the work perfomance of airport authority office employees in Soekarno-Hatta International Airport. The research was conducted using a quantitative approach which the data collection technique was administered through questionnaires. This study sampled, as many as 100 respondents as the airport authority office employees Soekarno-Hatta. Based on the conducted survey, the result of T-test with ANOVA analysis on time management for employee’s work efficiency is 2.406 > 1.987 with significant value less than 0.05. These results indicate that time management had a positive although it was not too significantly affecting on employee performance at the Soekarno-Hatta Region I Airport Authority Office. According to the author's analysis, this is because the items presented in the questionnaire do not mention the use of technology since the author assumed that technology development allows workers to do several tasks at once

Analisis Petugas Aviation Security Dalam Penerapan Standard Operating Procedure Pada Security Check Point (SCP) Di Bandar Udara Sultan Babullah Ternate Salsabila Oktaviani Ramli; Teguh Ariebowo
Maslahah : Jurnal Manajemen dan Ekonomi Syariah Vol. 1 No. 4 (2023): Oktober: Jurnal Manajemen dan Ekonomi Syariah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/maslahah.v1i4.363

Safety in the aviation world is the responsibility of the Avsec unit which is in charge of checking passengers and passenger luggage. Negligence of Avsec officers in carrying out their duties can endanger flights. There was a dangerous action that occurred at Sultan Babullah Ternate Airport, where the X-RAY machine at SCP1 at the airport was found to be unattended by officers properly on August 12, 2022.This causes all passengers' luggage to be completely unchecked. This study aims to determine the supervision carried out by the Aviation Security unit in maintaining flight security and safety by applying Standard Operating Procedures (SOP) at the Security Check Point (SCP) at Sultan Babullah Ternate Airport and the obstacles it faces. This research is qualitative with primary and secondary data. Primary data are obtained from interviews and observations, while secondary data are obtained from documentation. This research was carried out at the Aviation Security unit at Sultan Babullah Airport Ternate and carried out in April 2023. The result of this study is that surveillance on SCP 1 is carried out by supervising passengers and their luggage where the passengers will go to the limited security area or check-in area. This supervision is carried out because the luggage that will be put on the plane is one of the main factors related to flight safety. Supervision must be carried out optimally because there are passengers carrying dangerous goods, these passengers must be directed to a special inspection room to be checked in detail while the obstacles in the application of Standard Operating Procedures at the Security Check Point (SCP) at Sultan Babullah Ternate Airport, namely there are still many passengers with high positions and high social status arbitrarily against flight rules or inspection rules. In addition, another obstacle is that there are officers who are negligent in carrying out the Standard Operating Procedure at the Security Check Point (SCP) at Sultan Babullah Ternate Airport.

Analysis Of The Level Of Understanding Of The Staff PT Gapura Angkasa Is Facing Signage At The Domestic Terminal Of Juanda Surabaya International Airport Mohammad Syahril Abd. Rahman; Teguh Ariebowo
Student Scientific Creativity Journal Vol. 2 No. 5 (2024): September : Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v2i5.4063

PT Angkasa Pura I is the manager of several airports, including Juanda Surabaya International Airport. One business that supports airport operations in the field of service providers is PT Gapura Agkasa. Signage is required as a smooth transition between the airport and the city because of the size of Juanda International Airport. All airport users can improve traffic or activity in the area by being well-versed in the signage. The purpose of the study is to evaluate the comprehension level of the Gapura Space employees working at Juanda Surabaya International Airport's Domestic Terminal. In this study, the researchers used quantitative descriptive research methods. The researchers use documentation and questionnaires as data collection techniques of 20 questions, and data analysis techniques as statistics. The sample in this study is the staff of the PT Gapura Space at Juanda Surabaya International Airport of 82 respondents. The results of this study showed the level of understanding of the Space Gapura staff of the Signage at the Domestic Terminal of Juanda Surabaya International Airport with a percentage of 91.52%. From that it can be stated that the staff of P.T. Gapura Space has a very high level of understanding of Signage at the Domestic Terminal of Juanda Surabaya International Airport.

Pengaruh Efektivitas Penggunaan Mesin Self Check-In Terhadap Kepuasan Penumpang Maskapai Citilink Di Yogyakarta International Airport Adelia Irvana Bintang; Teguh Ariebowo
Global Leadership Organizational Research in Management Vol. 2 No. 1 (2024): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v2i1.864

PT Angkasa Pura I provided operational support to better the passenger time with self check-in. Self check-in is a service system that allows passengers for self check to reduce queues Check-In Counter. The study aims to understand significantly the impact and influence of the effectiveness of the use of the self check-in machine on the passenger satisfaction of the citilink airline at Yogyakarta International Airport. The research is a quantitative using primary data of the survey (questionnaire) and observation in its collection. The sample in this research uses a nonsampling technique type adhesive with the slovin formula gets 100 respondents. Data analysis techniques for analyzing this research are instrument tests, classic assumptions test, simple linear regression analysis. The results of the research suggest that the effectiveness of the use of the self check-in engine has significantly affected the passenger satisfaction greater than t table (21.756 > 1.660), which means h0 was rejected and ha received. The effectiveness of the use of the self check-in machine to affect passenger complacency by 82.8% while the remaining 172% are affected by variables or other factors not used in the research.

Kepuasan Penumpang Terhadap Aplikasi Travelin di Bandara Internasional Banyuwangi Nandana Abiyyu Rasendriya Putra; Teguh Ariebowo
Master Manajemen Vol. 3 No. 2 (2025): Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/masman.v3i2.833

This study aims to assess passenger satisfaction with the Travelin application at Banyuwangi International Airport. Developed by PT Angkasa Pura II, the app offers features such as TravelinPass, a biometric-based electronic boarding system. Although implemented, many passengers are still unfamiliar with its optimal use. A quantitative approach was applied using surveys distributed to 196 users. The questionnaire was based on five satisfaction indicators: expectation, performance, comparison, experience, and confirmation. The results showed an overall satisfaction score of 2.37 on a 1–4 Likert scale, indicating a “low satisfaction” category. Key issues include limited user knowledge and underperformance of services. These findings highlight the need for improved user education, feature enhancements, and user interface development to maximize the app’s benefits for passengers.

PENGARUH MANAJEMEN WAKTU TERHADAP KINERJA KARYAWAN KANTOR OTORITAS BANDAR UDARA WILAYAH I SOEKARNO-HATTA JAKARTA Apri Anggara Putra; Teguh Ariebowo
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 3 No. 1 (2023): Maret : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v3i1.916

This study aims at partially determining the influence of time management on the work perfomance of airport authority office employees in Soekarno-Hatta International Airport. The research was conducted using a quantitative approach which the data collection technique was administered through questionnaires. This study sampled, as many as 100 respondents as the airport authority office employees Soekarno-Hatta. Based on the conducted survey, the result of T-test with ANOVA analysis on time management for employee’s work efficiency is 2.406 > 1.987 with significant value less than 0.05. These results indicate that time management had a positive although it was not too significantly affecting on employee performance at the Soekarno-Hatta Region I Airport Authority Office. According to the author's analysis, this is because the items presented in the questionnaire do not mention the use of technology since the author assumed that technology development allows workers to do several tasks at once

Analisis Kualitas Pelayanan Di Bandar Udara Abdul Rachman Saleh Kota Malang Bima Wahyu Ramadhani; Teguh Ariebowo
PPIMAN Pusat Publikasi Ilmu Manajemen Vol. 1 No. 4 (2023): Oktober : Pusat Publikasi Ilmu Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v1i4.101

Air transportation has an important role in providing transportation services for the transportation of people and goods between one airport and another, which is located connecting one country to another by using airplanes through flight routes (flight routes). The role of the airport as an air transportation infrastructure that continues to grow, is not only a symbol of transportation but also a symbol of the economy. The author raises the title of the thesis about "Analysis of Passenger Interests at Abdul Rachman Saleh Airport, Malang City ". This airport is quite interesting to research because it has very minimal flight routes, with only two flight routes. This research uses mixed methods or combination methods which combine quantitative methods and qualitative methods. The type of data used is secondary data. The results of this study cover the quality of service to the interests of passengers at Abdul Rachman Saleh Airport, Malang City, by conducting a trial of a questionnaire instrument that collects 15 questions that are disclosed to 30 respondents. Of the 15 questions, there are 13 valid questionnaire questions and 2 invalid ones.

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