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All Journal SANITAS: Jurnal Teknologi dan Seni Kesehatan
Delina Hasan, Delina
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Environmental Science Health Professions Medicine & Pharmacology Public Health

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Analysis of Factors Influencing The Quality of Pharmaceutical Services At Pharmacy Outlets in Kotamadya Tangerang Yari, Cut Ervinar; Delina Hasan, Delina; Jannah, Syarifah Miftahul El
SANITAS: Jurnal Teknologi dan Seni Kesehatan Vol 14 No 1 (2023): SANITAS Volume 14 Nomor 1 Tahun 2023
Publisher : Politeknik Kesehatan Kemenkes Jakarta II

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36525/sanitas.2023.6

Abstract

Pharmaceutical services at pharmacies in several regions of Indonesia are still low, that is un-equal to the growth of the establishment in pharmacies which continues to increase. The four sub-sectors which coverage in pharmaceutical services include non-prescription drug service standards, KIE services, and prescription service and drug management standards in pharmacies. This cross-sectional study was carried out in Tangerang area to determine the factors that influence the quality of pharmaceutical services, with a total of 68 pharmacists serving in 68 pharmacies. The characteristics of pharmacists are conducting by using questionnaire and observation. The results obtained for APA characteristics were 72.1% with age 26-35 years, 80.9% female, 94.1% having undergraduate and professional degree, and 98.53% had worked as APA ≤ 10 years. The quality of pharmaceutical services is 48.5% in the good category and the pharmacist (APA) presence factor is the most dominant variable that influencing the quality of pharmaceutical services (OR-58.3 with p-value=0.002), while the ones which not affecting are APA motivation and pharmacy ownership status (p> 0.05).
Co-Authors Syarifah Miftahul El Jannah Yari, Cut Ervinar