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All Journal JURNAL EKSBIS Jurnal Ilmiah Edunomika (JIE) GEMAH RIPAH: Jurnal Bisnis IIJSE
Inda Fadhila Rahma, Tri
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PESERTA ASURANSI JIWA SYARIAH: (Studi Kasus di PT Asuransi Jiwa Syariah Bumiputera Muda) Efriady Siregar, Sahnan; Inda Fadhila Rahma, Tri; Syahriza, Rahmi
ECONOMOS Vol 3 No 03 (2023): EKONOMI DAN BISNIS
Publisher : KELOMPOK KOMUNITAS LABORATORIUM PENELITIAN (COMMUNITY OF RESEARCH LABORATORY)

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Abstract

Kualitas layanan didefinisikan sebagai aktivitas yang dilakukan oleh bisnis dalam bentuk barang-barang yang tidak material tetapi dapat dirasakan oleh pelanggan. Impian seorang pemasar, loyalitas klien atau pelanggan seringkali merupakan rahasia kesuksesan jangka panjang sebuah organisasi pemasaran. Aset perusahaan yang paling berharga dan krusial adalah klien atau konsumen setianya. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana loyalitas peserta di PT AJS Bumiputera dipengaruhi oleh kualitas layanan.Penelitian ini bersifat kuantitatif dan memanfaatkan sumber data primer dan sekunder. Analisis regresi sederhana adalah metode analisis data yang digunakan. Hasil penelitian menunjukkan bahwa variabel faktor kualitas pelayanan (X) terhadap loyalitas peserta asuransi (Y) menunjukkan nilai signifikan 0,000 lebih kecil dari 0,05 (0,000 0,05), hal ini terlihat dari t hitung sebesar 5,165 lebih dan nilai t tabel adalah 1,66412 (5,165> 1,66412). Berdasarkan temuan tersebut maka HO ditolak dan HA diterima, hal ini menunjukkan bahwa variabel X memiliki pengaruh yang signifikan terhadap variabel Y. Oleh karena itu, dihipotesiskan bahwa kualitas pelayanan (X) memiliki pengaruh yang menguntungkan dan substansial terhadap loyalitas partisipan dalam kehidupan syariah. asuransi (Y).Hal ini menunjukkan bahwa asuransi PT Asuransi Jiwa Syariah Bumiputera Muda memberikan pelayanan dalam kategori baik. Pemasar dan staf asuransi tanggap terhadap setiap keluhan pelanggan, ramah dan sopan kepada semua pelanggan, serta mampu menjelaskan produk yang ditawarkan. Fasilitas kantor dalam kondisi baik dan lengkap. diberikan secara gamblang untuk memancing rasa penasaran nasabah dalam menggunakan jasa asuransi. Kedua, dilihat dari hasilnya. Hasil analisis dengan menggunakan SPSS IBM 20 menunjukkan bahwa hubungan antara variabel bebas dan variabel terikat memiliki hubungan yang kuat antara faktor kualitas pelayanan dengan loyalitas peserta asuransi jiwa syariah. Koefisien korelasi R sebesar 0,504 terletak pada interval koefisien 0,040-0,599.
NALYSIS OF THE LEVEL OF PUBLIC UNDERSTANDING OF ISLAMIC FINANCIAL INSTITUTIONS IN INDONESIA Ardia, Dinilah; Inda Fadhila Rahma, Tri; Naser Daula, Aqwa
JURNAL EKBIS Vol 25 No 1 (2024): EKBIS (Jurnal Analisis, Prediksi dan Informasi
Publisher : Universitas Islam Lamongan

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Abstract

Those who have strong financial literacy will avoid financial problems. Not only low income can lead to financial problems, but poor money management practices including careless use of credit cards, lack of savings, and poor financial planning can also lead to financial difficulties. This study aims to measure the level of public understanding of Islamic financial institutions in Indonesia. The approach used in this research is a qualitative descriptive approach, the research instrument used is to use the pre-test and post-test method with 30 respondents. The results showed that the average Islamic financial literacy index of Indonesian society was at 15.61%. Although every year there is an increase but it is still categorized as low, the financial literacy index number is categorized as high if it is in the 80% position. The socialization that researchers conducted in Kubu District, Rokan Hilir Regency, Riau had a good impact on the community. This is evidenced by the percentage of understanding and knowledge about Islamic financial institutions has increased from 25.97% to 50.6%. After conducting this activity, we can conclude that the level of public understanding of Islamic financial institutions in Indonesia is still relatively low, although it has increased every year, the increase is still relatively small, this is due to many factors, some of which are economic education and social factors. Lack of education in the community is a major factor in this problem. Based on this data, it shows an increase in the understanding of the community towards Islamic financial institutions in Kubu District, Rokan Hilir Regency, Riau.
Islamic Social Reporting: Viewed from the Aspects of Corporate Governance, Sharia-Based Media Exposure, and Profitability in Indonesia and Its Impact on Company Value Gusmara, Bayu; Nurlaila, Nurlaila; Inda Fadhila Rahma, Tri
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3821

Abstract

One way to provide full disclosure in the Islamic context is by applying the ISR. The ISR index is a benchmark for the implementation of Sharia social activities which contains a compilation of CSR standard items set by AAOIFI (Accounting and Auditing Organization for Islamic Financial Institutions). The purpose of this research is to explore the impact of Islamic social reporting on firm value. Islamic social reporting refers to disclosing social and environmental information based on Islamic principles. Therefore, it is necessary to analyze the relationship between the strength of corporate governance, media exposure, and Sharia-based profitability with the extent and quality of Islamic social reporting. The research method used is quantitative which uses samples of financial reports from companies listed on the Jakarta Islamic Index (JII) during 2019-2022. The results of the study show that there is an influence of Corporate Governance Strength on Islamic Social Reporting. Then, media exposure to influences of Islamic Social Reporting. It was also found that there was an influence of corporate governance strength, media exposure, and profitability on Islamic social reporting and the influence of Islamic social reporting on company value.
ANALISIS BIBLIOMETRIK PENERAPAN PRINSIP SYARIAH PADA PSAK 108 (ASURANSI SYARIAH) MENGGUNAKAN VOSVIEWER Ade Purnama, Eftry; Inda Fadhila Rahma, Tri; Nurwani
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 4 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i4.18351

Abstract

This study aims to identify research trends, keyword occurrences, and author collaborations related to the application of sharia principles in PSAK 108 to Islamic insurance during the 2019–2024 period using a bibliometric approach. This study is the first bibliometric analysis related to PSAK 108 using VOSviewer, presenting a visual mapping of thematic networks and collaborations. Data were collected through Google Scholar, analyzed using Publish or Perish (version 8), and visualized with VOSviewer (version 1.6.19). This study used a bibliometric review method with keyword-based searches and co-occurrence mapping, producing output in CSV and RIS formats. A total of 323 articles were analyzed. The results show a peak in publications in 2023, six keyword clusters were found, and author collaborations are still limited. Dominant keywords include "PSAK", "sharia principles", and "Islamic insurance", indicating a continuously evolving research focus. This research is useful in the fields of Islamic accounting, Islamic finance, financial policy, Islamic insurance, and academic curriculum development. These findings are relevant for researchers, practitioners, policymakers, and educators in the Islamic financial system. This study enriches the literature with structured insights and uncovers under-researched areas in Islamic accounting and insurance.
Co-Authors Ade Purnama, Eftry Ardia, Dinilah Efriady Siregar, Sahnan Gusmara, Bayu Naser Daula, Aqwa Nurlaila Nurlaila Nurwani Rahmi Syahriza, Rahmi