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All Journal Nawasena: Jurnal Ilmiah Pariwisata Jurnal Manajemen Pariwisata dan Perhotelan
Wanda Melisa Nurlita
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Hygiene dan Sanitasi dalam Pengolahan Makanan di Kitchen Hotel Rangkayo Basa Padang Wanda Melisa Nurlita; Yuliana Yuliana
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 3 (2024): Agustus : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i3.3934

Abstract

This research was motivated by several problems, namely, employees' health conditions, use of uniform, food processing and conditions of premises and equipment. The aim of this r esearch is to analyze hygiene and sanitation in food processing in the kitchen of the Hotel Rangkayo Basa Padang. This type of research is descriptive qualitative. The type of data used in this research is primary data, namely data obtained from interviews, observation and documentation. Data collection techniques in this research are interviews, observation and documentation. The research instrument used in the research was observation using Aiken V. The results of this research indicate that the analysis of hygiene and sanitation in food processing in the kitchen of the Hotel Rangkayo Basa Padang still needs some evaluation in hygiene and sanitation in food processing. Regarding personal health, personal hygiene, cleanliness of uniforms, employees are expected to have a health check at least once a year, maintain personal hygiene such as cutting their hair and wearing gloves and to be able to wear brightly colored uniforms. Then the equipment storage is still not up to standard and the cleanliness of the equipment is appropriate because there is already a place to wash the equipment and it is washed using a special liquid.
Guest Satisfaction to Stay in The Four-Star Rating Hotel in Padang: The Influence Of Hospitableness and Guest Engagement Arifandi Ilham; Wanda Melisa Nurlita; Wira Tri Annisa; Feri Ferdian
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.703

Abstract

The purpose of this research is to find out how the hospitableness and guest engagement that exists between employees and guests have an impact on guest satisfaction. This type of research is a quantitative descriptive research with a causal associative method. The population in this study were all guests who had stayed at a four-star hotel in the city of Padang. The sampling technique is non-probability sampling using purposive sampling. The number of samples in this study amounted to 97 responses. Data collection techniques were carried out using a questionnaire with a Likert scale that had been tested for validity and reliability. The data analysis used in this research is descriptive analysis with the help of SPSS version 20.00. From the results of the research that has been done, the Friendliness and Guest Involvement variables have a positive and significant effect on guest satisfaction at four-star hotels in the city of Padang. It can be said that based on this research, guest satisfaction can occur if the hotel can provide hospitableness and guest engagement good relations with guests during their stay, then guests will feel satisfied.
Co-Authors Arifandi Ilham Ferdian, Feri Wira Tri Annisa Yuliana Yuliana