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Ipandy, Ahkmad
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

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Perancangan Helpdesk Pada Balai Pengelola Kereta Api Ringan Sumatera Selatan Riski, Muhammad; Purwani, Fenny; Ipandy, Ahkmad
MDP Student Conference Vol 3 No 1 (2024): The 3rd MDP Student Conference 2024
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v3i1.7203

Abstract

The South Sumatra Light Railway Management Center (BPKARSS) which is responsible for transportation services in South Sumatra Province has problems in managing manual complaints, problems, and reports. This study aims to design a helpdesk system using the UML Prototype and Modeling method to improve the efficiency of BPKARSS internal services. The research focused on the design of the helpdesk system as the main solution to handle complaints and reports at BPKARSS, With the UML Prototype and Modeling approach, this design aims to increase responsiveness to employee requests and solve problems quickly and structured. The Prototype method allows identification of design needs and improvements before full implementation, while UML Modeling describes the structure and behavior of the system, The results of this study are in the form of a Prototype Helpdesk design which is expected to overcome obstacles in managing complaints and manual problems at BPKARSS. It is expected that this design will improve the efficiency of handling internal problems with a focus on integrating responsive and structured solutions for employees.
Penilaian Kinerja Pegawai Honorer Balai Pengelola Kereta Api Ringan Sumatera Selatan (BPKARSS) Farhan Fadlu Rahman, Muhammad; Purwani, Fenny; Ipandy, Ahkmad
MDP Student Conference Vol 3 No 1 (2024): The 3rd MDP Student Conference 2024
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v3i1.7210

Abstract

Balai Pengelola Kereta Api Ringan Sumatera Selatan (BPKARSS) underwent restructuring in accordance with the regulations of the Ministry of Transportation. Employee performance assessment still relies on manual and subjective methods, leading to various issues. This study proposes a Decision Support System (DSS) utilizing the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method to enhance objectivity and efficiency in performance evaluations. A descriptive approach is employed to identify objectives and analyze the DSS system requirements. DSS implementation focuses on automated development using TOPSIS, improving assessment accuracy, offering performance improvement recommendations, and enhancing practical skills. The anticipated results aim to positively contribute to employee appointment decisions, enhance assessment efficiency, and fortify the performance evaluation foundation. Consequently, the adoption of DSS at BPKARSS is expected to support human resource management, stimulate career development, and elevate overall organizational performance.
Perancangan Sistem SPPD Pada Balai Pengelola Kereta Api Ringan Sumatera Selatan (BPKARSS) Septorio, M Luthfi; Purwani, Fenny; Ipandy, Ahkmad
MDP Student Conference Vol 3 No 1 (2024): The 3rd MDP Student Conference 2024
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v3i1.7234

Abstract

Balai Pengelola Kereta Api Ringan Sumatera Selatan (BPKARSS) manages light trains in South Sumatra and routinely sends employees on business trips. Business trips outside the company aim to advance BPKARSS, with each employee requiring a Travel Order Letter (SPPD) as permission from superiors. The process of appointing delegates often experiences duplication and delays in report generation, causing delegates who are on a trip to be reassigned. This research focuses on designing the SPPD system to address these issues using prototype methods and UML Modelling. The research findings indicate that the SPPD system design can serve as a reference for BPKARSS, streamlining and expediting the entire business trip process, enhancing overall efficiency.
Co-Authors Farhan Fadlu Rahman, Muhammad Muhammad Riski, Muhammad Septorio, M Luthfi