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All Journal Public Sphere Review Jurnal Bintang Pendidikan Indonesia Jurnal Relasi Publik Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Triwikrama: Jurnal Ilmu Sosial Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara RESLAJ: Religion Education Social Laa Roiba Journal Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik An-nisa: Journal of Islamic Family Law
M. Kendry Widiyanto
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis

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Kualitas Pelayanan Administrasi Kependudukan Kelurahan Sumurwelut, Surabaya Berbasis Teknologi Lely Agustin; M. Kendry Widiyanto
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 2 No. 2 (2024): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v2i2.661

Abstract

The quality of population administration services is one of the important roles in the population administration management process. Population administration service officers must provide excellent service to the community in order to provide welfare and ease the process of managing population administration. The purpose of this study is to see the extent of the quality of population administration services carried out by population administration service officers of the Kelurahan Sumurwelut office and also to see public satisfaction with the quality of population administration services based on Klampid New Generation (KNG) application technology carried out by Kelurahan Sumurwelut. The method used in this study is qualitative descriptive by obtaining data sources from interviews, observations, and documentation. The results of this study show that the quality of technology-based population administration services using the Klampid New Generation application carried out by Kelurahan Sumurwelut is very good. However, there are several factors that make the quality of population administration services hampered, namely when the occurrence of Klampid New Generation application servers that are error, unstable internet networks, and also people who do not understand the file requirements, and cannot take the time to come directly to the Kelurahan office to manage their files. This is not an obstacle to the decline in the quality of population administration services and public satisfaction with technology-based population administration services carried out by the Kelurahan Sumurwelut office.
Co-Authors Al Annisa Nuraini Riskhoh Saputri Anggraeny Puspaningtyas Anggraeny Puspitaningtyas Camelle Aqila Cici Ariyanti Dhanar Nur Dida Rahmadanik Dwi Anggraini Grace Febry Permata Putri Hasan Ismail Laila Muflihah Lely Agustin Megananda, Astrid Ninin Adeliya Citra Prisma Mariya Ulfa Putri Dwi Cahyani Ratna Yunitasari Sherly Novita Sary Yovita Rahma Nurzelanti Yulia Adinda Telussa