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All Journal International Journal of Economics, Management, Business, and Social Science INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS
Hibatullah, Muhammad Rafif
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Get To Know The History And Function Of The West Javanese Angklung Musical Instrument Awaloedin, Dipa Teruna; Pradini, Gagih; Agustiani, Fitri; Hibatullah, Muhammad Rafif; Azzahra, Lintang Salwa; Putri, Ananda Amelia
INTERNATIONAL JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND SOCIAL SCIENCE (IJEMBIS) Vol. 4 No. 1 (2024): January 2024
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/ijembis.v4i1.332

Abstract

West Java is a collection of various types of very beautiful nature with enchanting cultural attractions. The diversity of existing cultures is shown through the diversity of arts that are staged. This art is an expression of human thoughts, feelings, and ideas that differ from their environment and experience. Along with the development of the times, the growing diversity of art created by humans, as well as various forms of types of works of art, Artworks are one of the cultural products of a nation, which is priceless. Angklung is a popular traditional musical instrument from West Java. Angklung musical instruments have been known by the Sundanese people since the royal era, and have grown in popularity since November 2010, when Angklung was listed as Masterpieces of the Oral and Intangible Heritage of Humanity by UNESCO.
Kopi Boy Employee Service Strategy Kusumaningrum, Anisa Putri; Sugiono, Edi; Pradini, Gagih; Hibatullah, Muhammad Rafif
International Journal of Education, Information Technology, and Others Vol 8 No 1 (2025): International Journal of Education, information technology   and others
Publisher : Peneliti.net

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Abstract

This research explores the impact of Kopi Boy's service approach, which emphasizes speed, informality, and friendliness, on customer satisfaction. The study highlights the importance of personal interaction between baristas and customers, which fosters a closer relationship and enhances the overall customer experience. Key elements of Kopi Boy's service include fast service, customer engagement in the coffee-making process, and a relaxed atmosphere that promotes comfort and satisfaction. Additionally, Kopi Boy maintains consistency in product quality and incorporates creativity through unique menu offerings and latte art. The study also examines Kopi Boy's strategies for improving customer service, such as employee training, service personalization, menu innovation, and technology implementation. These strategies are designed to enhance the customer experience, build loyalty, and strengthen the brand's competitive edge. The research concludes that by focusing on personal connections, service efficiency, innovation, and community involvement, Kopi Boy can continue to deliver superior service and foster strong relationships with customers, ultimately expanding its customer base and creating a vibrant community around the brand.
Co-Authors Agustiani, Fitri Awaloedin, Dipa Teruna Azzahra, Lintang Salwa Kusumaningrum, Anisa Putri Pradini, Gagih Putri, Ananda Amelia Sugiono, Edi