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<![CDATA[Pengaruh Kualitas Pelayanan Dan Kualitas Produk Terhadap Loyalitas Pelanggan Dalam Pembayaran Rekening Air PT Adhya Tirta Batam Di Kota Batam ]]>
<![CDATA[Sitompul, Ivanali]]>;
<![CDATA[Heryenzus]]>
<![CDATA[ Jurnal PROFITA : Akuntansi dan Manajemen Vol. 1 No. 1 (2022): Volume 1 Nomor 1 2022 ]]>
Publisher : <![CDATA[ADAI Kepri ]]>
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<![CDATA[The purpose of this study was to identify the effect of service quality and product quality on customer loyalty in water utility billing PT.Adhya Tirta Batam. Population in this research is customer of PT. Adhya Tirta Batam which amounted to 152 people with sample of 110 people using convenience sampling. Results of data processing shows the quality of service (X1), product quality (X2) partially affect customer loyalty PT. Adhya Tirta Batam. this is indicated by the F test produced with the value 35.099 is greater than the value 3.08, this data shows > next service quality and product quality have a very strong influence in influencing customer loyalty PT. Adhya Tirta Batam. Positive and significant impact on customer loyalty, this means the better the quality of service in a company, the higher the loyalty of these customers. Product quality has a significant positive effect on customer loyalty, this means the higher the quality of existing products in the company will be higher customer loyalty in the company. Partially quality of service and product quality have positive and significant influence to customer loyalty.]]>
<![CDATA[PENGARUH KEAMANAN, DISPLAY PRODUK, DAN NILAI PELANGGAN TERHADAP MINAT BELI PADA RAMAYANA DEPARTEMEN STORE ]]>
<![CDATA[Heryenzus]]>;
<![CDATA[Jackhon Pahala Simanjuntak]]>;
<![CDATA[Yopi]]>;
<![CDATA[Agus Defri Yando]]>
<![CDATA[ Jurnal PROFITA : Akuntansi dan Manajemen Vol. 2 No. 1 (2023): Volume 2 Nomor 1 2023 ]]>
Publisher : <![CDATA[ADAI Kepri ]]>
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<![CDATA[This study aims to determine the effect of security, product display and customer value on purchase intention at Ramayana Department Store . Data was collected by distributing questionnaires via Google from. The research population is 100 customers at Ramayana Department Store. The technique used in this study is a non-probability sampling technique, namely purposive sampling technique. The data in this study were collected by questionnaire and analyzed using the SPSS version 25 program. The findings of the study were that security has a positive and partial effect on purchase intention with t count 3.261 > t table 1.98498 and a significance value of 0.000 t table 1.98498 and a significance value of 0.000 t table 1.98498 and a significance value of 0.000 f table of 2.47 and a significance value of 0.000 <0.05.]]>
<![CDATA[PEMBINAAN LITERASI DIGITAL PEMBERDAYAAN PEREMPUAN KATOLIK BATAM ]]>
<![CDATA[Heryenzus]]>;
<![CDATA[Cosmas Eko Suharyanto]]>;
<![CDATA[Renniwaty Siringoringo]]>;
<![CDATA[Suali]]>
<![CDATA[ JUPADAI : Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2024): Volume 3 Nomor 2 2024 ]]>
Publisher : <![CDATA[Asosiasi Dosen Akutansi Indonesia, KEPRI ]]>
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DOI: 10.64795/jupadai.v3i2.151
<![CDATA[Literasi digital adalah kunci untuk memberdayakan perempuan di era digital ini. Dengan mengatasi hambatan dan meningkatkan literasi digital, perempuan dapat memanfaatkan peluang yang ditawarkan oleh teknologi digital untuk mencapai kemandirian ekonomi, pendidikan, dan partisipasi yang lebih besar dalam masyarakat. Upaya untuk meningkatkan literasi digital di kalangan perempuan harus menjadi prioritas dalam agenda pembangunan, guna menciptakan masyarakat yang lebih inklusif dan setara. Kegiatan Pengabdian ini bertujuan untuk meningkatkan pemberdayaan perempuan pada Komunitas Pemberdayaan Perempuan Katholik Batam melalu pembinaan tentang Tantangan Keamanan Digital, Peningkatan Keterampilan Wirausaha Rumah Tangga dan Pengoptimalan penggunaan media sosial untuk kegiatan pemasaran usaha (Digital Marketing). Melalui kegiatan pengabdian ini 1) peserta dapat mengidentifikasi potensi ancaman dalam penggunaan internet dan media sosial serta melakukan pencegahan, 2) peserta dapat mengembangkan keterampilan kewirausahaan rumah tangga, termasuk memanfaatkan platform digital untuk meningkatkan visibilitas dan keuntungan usaha mereka, serta 3) peserta mampu merancang dan melaksanakan strategi pemasaran sederhana menggunakan media digital.]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN KONSUMEN PADA DEALER YAMAHA GRAHA BATAM ]]>
<![CDATA[Arianto, Isidorus Joko]]>;
<![CDATA[Heryenzus]]>
<![CDATA[ SCIENTIA JOURNAL Vol 4 No 3 (2021): Volume 4 Nomor 3 2021 ]]>
Publisher : <![CDATA[LPPM Universitas Putera Batam ]]>
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<![CDATA[Business development has grown rapidly, giving rise to various significant competitions, especially in the automotive sector. The purpose of this study was to determine the effect of service quality and facilities on customer satisfaction at Yamaha Graha Dealers in Batam City partially and simultaneously. Samples of consumers who came to Yamaha Graha Batam Dealers were 182 respondents. The sampling method used was accidental sampling and the data collection technique used a questionnaire (questionnaire). The results of this study are known t-test where the results of the t-test for service quality 4.580> t table 1.653 significant value 0.000 <0.05 and for facilities 8.236> 1.653, significant value 0.000 <0.05. Based on the results of the study, it can be concluded that service quality partially has a positive and significant effect on customer satisfaction (H1 is accepted) and facilities partially also has a positive and significant effect on consumer satisfaction (H2 is accepted). The results of the f test where f count 98,870 > f table 3.04 and a significant value of 0.000 <0.05. The results can be concluded that the quality of service and facilities simultaneously has a positive and significant effect on customer satisfaction (H3 is accepted).]]>
<![CDATA[Imam Yordan ]]>
<![CDATA[Yordan, Imam]]>;
<![CDATA[Heryenzus]]>
<![CDATA[ SCIENTIA JOURNAL Vol 4 No 6 (2022): Volume 4 Nomor 6 2022 ]]>
Publisher : <![CDATA[LPPM Universitas Putera Batam ]]>
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<![CDATA[Health is one aspect that determines how high or low the standard of human life is because health is needed to support all activities of a person's life. The establishment of the puskesmas must be a means of administering public and individual health using promotive and preventive methods to achieve the highest degree of public health. The purpose of this study was to analyze the effect of the quality of services and facilities together on patient satisfaction at Tanjung Sengkuang Health Center. The population and sample in this study found 100 respondents with non-probability sampling technique. The data analysis technique in this study used statistical test, classical assumption test, and multiple linear regression analysis,. The results showed, among others: (1) service quality has a good and meaningful impact on patient satisfaction; (2) facilities have a good and meaningful impact on patient satisfaction; (3) the quality of services and facilities simultaneously has q good and meaningful impact on patient satisfaction.]]>
<![CDATA[PENGARUH MOTIVASI DAN KOMPENSASI KERJA TERHADAP KINERJA KARYAWAN PADA PT CENDANA HAN WIJAYA ]]>
<![CDATA[Rina, Rina]]>;
<![CDATA[Heryenzus]]>
<![CDATA[ SCIENTIA JOURNAL Vol 4 No 7 (2022): Volume 4 Nomor 7 2022 ]]>
Publisher : <![CDATA[LPPM Universitas Putera Batam ]]>
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<![CDATA[ABSTRACT Every company that is established cannot deny that the competition is getting tougher, especially in this increasingly advanced era. The development of a company is strongly influenced by the quality of its human resources. Therefore, it is important for companies to strive for good performance from employees. One of the factors that affect employee performance is the motivation and compensation received by employees. If the company is able to pay attention and provide the right motivation and adequate compensation in accordance with the employee's work responsibilities, then the performance given by the employee will be even better so that it will be easier for the company to achieve its goals. Vice versa, employees who lack motivation and appropriate compensation from the company tend to have poor performance. This study aims to analyze the effect of motivation and compensation on employee performance at PT Cendana Han Wijaya. The research method used in this study is a quantitative method, by distributing questionnaires as a data collection tool. In this study using saturated sampling techniques, where the total population of 142 people became the sample studied. The results of the study indicate that motivation and work compensation simultaneously have a significant effect on employee performance with F arithmetic greater than F table (55.700>3.06) and the sign value is not more than probability (0.000<0.05).]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PADA PT MULTIKARYA SARANA MAKMUR ]]>
<![CDATA[Nia Agusvia]]>;
<![CDATA[Heryenzus]]>
<![CDATA[ SCIENTIA JOURNAL Vol 4 No 7 (2022): Volume 4 Nomor 7 2022 ]]>
Publisher : <![CDATA[LPPM Universitas Putera Batam ]]>
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<![CDATA[The author conducts research based on the aim order to determine the effect of Quality, Service, Product Quality, and Price on Purchase Decisions at PT Multikarya Sarana Makmur. The author examines by taking data based on customer complaint data for 2020-2021, data on the comparison of the company's internal prices with competitor prices, sales data of PT Multikarya Sarana Makmur. This type of research used a quantitative approach. One of these strategies can be researched by distributing questionnaires as primary data with a research population of 122 respondents, preferable consumers who have purchased products at PT Multikarya Sarana Makmur. The test results show that Service Quality has a positive and significant effect on purchasing decisions, Product Quality has a positive and significant effect on purchasing decisions, and Price has a positive and significant effect on purchasing decisions.]]>
<![CDATA[PENGARUH KOMUNIKASI, DISIPLIN KERJA DAN PENGAWASAN KERJA TERHADAP KINERJA KARYAWAN PT DOELLKEN BINTAN DI KOTA BATAM ]]>
<![CDATA[Anshori, Muchammad Febri]]>;
<![CDATA[Heryenzus]]>
<![CDATA[ SCIENTIA JOURNAL Vol 5 No 2 (2022): Volume 5 Nomor 2 2022 ]]>
Publisher : <![CDATA[LPPM Universitas Putera Batam ]]>
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<![CDATA[This study aims to determine and analyze the relationship of communication, work discipline and work supervision on the performance of employees of PT Doellken Bintan Batam. The research method used in quantitative research and data collection is done by using a questionnaire on a liquid scale. The samples used in this study were employees of PT Doellken Bintan with a total of 105 people. The results of the research show that partially communication has a positive and significant effect on employee performance, work discipline has a positive and significant influence on employee performance and work supervision has a positive and significant impact on employee performance of PT Doellken Bintan. Simultaneously, it was obtained that communication, work discipline and work supervision had a significant effect on the performance of PT Doellken Bintan employees. Based on the results of research conducted by researchers, suggestions that can be given to PT Doellken Bintan are the need for increased communication by all employees of PT Doellken Bintan both superiors, subordinates or co-workers, there is a need for increased supervision carried out by management to employees and the need for role models that must be given by the leadership to employees so that they can improve employee performance]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN PELANGGAN JASA TRANSPORTASI ONLINE MAXIM DI KOTA BATAM ]]>
<![CDATA[Siregar, Lentina]]>;
<![CDATA[Heryenzus]]>
<![CDATA[ SCIENTIA JOURNAL Vol 5 No 2 (2022): Volume 5 Nomor 2 2022 ]]>
Publisher : <![CDATA[LPPM Universitas Putera Batam ]]>
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<![CDATA[Transportation is the movement of goods or people from one place to another relying on human or machine power. In an era where technology and knowledge have developed, humans have various activities. In order to fulfill these activities, humans need transportation facilities and infrastructure. This study uses quantitative methods to determine whether service quality and price perceptions affect customer satisfaction with maxim online transportation services in the city of Batam. Samples were taken using the Jacob Cohen formula as many as 204 people. The data collection technique used is the distribution of questionnaires using google form and processing with SPSS (Statistical Package for Social Sciences). The variable analysis technique used is multiple linear regression. The results of data analysis obtained from many linear regression equations are Y = 2,80+0,579X1 + 0,292X2. The partial test results show that the service quality and perception variables have a significant effect on customer satisfaction. And the results of simultaneous testing of service quality and perceived price have a positive and significant effect on customer satisfaction]]>
