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All Journal Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Economic Reviews Journal QISTINA: Jurnal Multidisiplin Indonesia Journal of Humanities Education Management Accounting and Transportation
Laksana, Andityo Pujo
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Religion Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Physics Social Sciences Transportation

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The Influence of Leadership on Work Motivation of PT Ground Handling Employees. Angkasa Gapura Juanda International Airport, Surabaya Aprilia, Dhira Dwi; Laksana, Andityo Pujo
QISTINA: Jurnal Multidisiplin Indonesia Vol 3, No 1 (2024): June 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v3i1.2105

Abstract

Leadership in a company must have a creative and innovative attitude and be able to influence their subordinates, and must also be able to motivate their subordinates. Work motivation is a force within a person that influences the direction, intensity and persistence of a person's voluntary behavior to do work. One of the companies that is active in improving the leadership and work motivation of ground handling employees is PT. Gapura Angkasa Juanda International Airport Surabaya. Therefore, leadership style is very important in order to create creative, intelligent and superior human resources. This research is useful for knowing the influence of leadership on the work motivation of ground handling employees at PT. Angkasa Gapura Juanda International Airport, Surabaya. This research uses quantitative methods. The population of this research is ground handling employees of PT. Gapura Angkasa Juanda International Airport, Surabaya, totaling 439 people, while a sample of 85 respondents was taken using the Slovin formula. Data were analyzed using SPSS 23 software with simple linear regression analysis, T test, and coefficient of determination test. The results of the data analysis test showed that the significance value of variable X on Y was 0.000 0.05, which means that there is a significant and positive influence. If we look at the simultaneous R square (R^2) between variables X and Y, it can be interpreted that the influence of leadership on the work motivation of ground handling employees at PT. Gapura Angkasa Juanda International Airport Surabaya is 17.2%.
PENGARUH KUALITAS PELAYANAN CHECK-IN COUNTER MASKAPAI GARUDA INDONESIA TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA SULTAN BABULLAH TERNATE Atwal, Sitti Balqis; Laksana, Andityo Pujo
Growth Vol 20 No 1 (2022): Mei
Publisher : Relawan Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/growth-journal.v20i1.1904

Abstract

The Indonesian airline that carries the idea of ​​a full service airline is Garuda Indonesia (a full service airline). One of the services that passengers experience for the first time when using Garuda Indonesia Airlines services before departure is the check-in (preflight) process. The check-in counter is a self-reporting process regarding the departure of passengers to make a trip. If the check-in counter service is good, passengers will feel satisfied and will not cause accumulation. However, there are still many obstacles experienced by passengers during the check-in process at the departure terminal of Sultan Babullah Ternate Airport causing dissatisfaction with the quality of check-in services (Siti FatmaBuhari, 2020). This study uses quantitative data. And using the data generated from primary data in accordance with the questionnaire distributed to Garuda Indonesia airline passengers at Sultan Babullah Airport Ternate for the period September 2021 and totaling 96 people, using simple linear regression data analysis techniques, T-test, and coefficient of determination. The results of hypothesis testing with the T test stated that the value of tcount 10.450, the value of ttable 1.986 and the results of the Coefficient of Determination test showed how much influence the X variable had on the Y variable, with a value of 53.7% and the remaining 46.3% the cause was other factors not examined by researchers.
Optimalisasi Sistem Pengawasan Unit Apron Movement Control Dalam Meningkatkan Efektivitas Pengawasan Keamanan di Area Airside Bandar Udara Internasional Halim Perdanakusuma Jakarta Timur Wulandari, Aliffia Dilla; Laksana, Andityo Pujo
Journal of Humanities Education Management Accounting and Transportation Vol 2, No 2 (2025): Agustus 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/hemat.v2i2.6672

Abstract

Bandar Udara Halim Perdanakusuma, yang terletak di Jakarta, merupakan salah satu Bandar Udara yang melayani penerbangan domestik dengan jumlah penumpang mencapai 1.803.873 pada tahun 2023. Seiring meningkatnya aktivitas penerbangan, pengawasan di area sisi udara menjadi sangat penting guna mencegah berbagai potensi gangguan keselamatan seperti keberadaan Foreign Object Debris (FOD) dan pelanggaran lalu lintas kendaraan di apron. Penelitian ini dilakukan di Unit Apron Movement Control Bandar Udara Internasional Halim Perdanakusuma. Metode penelitian yang di gunakan adalah penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data yang digunakan sebagai data primer adalah hasil wawancara, hasil observasi dan dokumentasi. Sedangkan data sekundernya yaitu sumber data tidak langsung seperti foto dokumen dan jurnal-jurnal ilmiah. Hasil penelitian menunjukkan bahwa sistem pengawasan keamanan telah diterapkan melalui SOP dan fasilitas pendukung seperti CCTV dan mobil patroli. Namun, efektivitasnya masih belum optimal. Patroli rutin yang seharusnya dilakukan setiap dua jam tidak dapat terlaksana sepenuhnya karena keterbatasan jumlah personel yang hanya berjumlah tujuh orang. Selain itu CCTV berperan penting dalam mendukung pengawasan, tetapi masih terdapat kamera dengan visual buram dan beberapa area sisi udara yang belum tercakup.
Analisis Implementasi SOP Pasasi PT Jasa Angkasa Semesta dalam Pelayanan Penumpang di Bandar Udara Internasional Juanda Surabaya Azza, Zuhrufa Dian; Laksana, Andityo Pujo
Economic Reviews Journal Vol. 3 No. 3 (2024): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mrj.v3i3.228

Abstract

Ground Handling is an activity of a flight company related to handling or services to passengers such as baggage, tickets and equipment for aircraft movement on the ground and the aircraft it self while at the airport both departure and arrival. The cassation unit is part of Ground Handling which has duties and responsibilities in handling passengers from the check-in process to boarding passengers, as well as handling the process of transit passengers. This study is to find out how the role of PT Angkasa Semesta services in serving passengers at Juanda International Airport Surabaya. This research is a descriptive qualitative research. The data used are primary and secondary data. Primary data include direct observation of the research object and interviews with pasasi officers. While secondary data is taking data when conducting observations and interviews such as how cassation staff work in the field and SOPs of the cassation unit related to services to passengers. The results of this study can be concluded that the role of PT Jasa Angasa semesta in passenger services at Juanda International Airport Surabaya is in accordance with the existing Procedur Operational Standards. Ground Handling officers carry out services from the check-in counter to the departure gate, supervise passenger movements on the landside and coordinate with AVSEC, AMC and RAMP. Obstacles experienced by PT Jasa Angkasa Semesta is constrained by foreign languages and then lacks the number of personnel.
Co-Authors Aprilia, Dhira Dwi Atwal, Sitti Balqis Azza, Zuhrufa Dian Wulandari, Aliffia Dilla