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All Journal CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia
Bagus Dewantoro, Rahman
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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The Satisfaction Analysis of Bus Double Decker Passengers: A Case Bekasi-Semarang Route Bagus Dewantoro, Rahman; Rifai, Andri Irfan; Akhir , Adinda Fajarika
Citizen : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 (2022): SPECIAL ISSUE: Sustainability of Design, Public Transport, & Engineering
Publisher : DAS Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53866/jimi.v2i5.185

Abstract

Double-decker buses are the latest mode of public transportation that is one of the choices for travelers. Passenger satisfaction is the main thing, so this mode remains an option and increasingly provides a good level of service. This paper aims to analyze the level of importance and customer satisfaction. The method used is importance performance analysis using survey data with questionnaires. Data was obtained from passengers of the Bekasi-Semarang double-decker bus route, which was found directly at Bulak Kapal Bus Station. The results showed that most of the measured parameters had a high level of satisfaction. However, four parameters need more attention, one of which is the polite staff. The average importance level is 8.93, with a satisfaction rate of 8.78.
Co-Authors Akhir , Adinda Fajarika Andri Irfan Rifai