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All Journal Jurnal Ekonomi Syariah Teori dan Terapan Jurnal Ilmiah Wahana Pendidikan
Pratama, Ahmad Ilham
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Religion Economics, Econometrics & Finance Education Social Sciences Other

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Drivers of Zillennial Customer Loyalty in Islamic Bank Mobile Banking: Evidence from BSI Mobile Pratama, Ahmad Ilham; Susanto, Arnis Budi; Fatah, Abdul; Erlangga, Okyviandi Putra
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 11 No. 3 (2024): Agustus-2024
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/vol11iss20243pp323-333

Abstract

This research aims to tes and analyze service features, security and partial complant handling on customer satisfaction and loyalty of users of the BSI mobile gen-Z  Students at  Jember University. This research is in the form of explanatory research with a quantitative approach method. The data collection technique uses a questionnaire with accidental sampling as the sample technique. The population in this study were all BSI mobile gen-Z users students at the University of Jember and the sample in this study consisted of 100 respondents. Meanwhile, the data analysis technique uses path analysis with the IBM SPSS Statistics application. The results of this study indicate that service features have a positive and significant effect on customer satisfaction, security does not affect customer satisfaction, and complaint handling has a positive and significant effect on customer satisfaction. Service features do not affect customer loyalty, security does not affect customer loyalty, complaint handling has a positive and significant effect on customer loyalty, and customer satisfaction does not affect the loyalty of BSI mobile application users among Generation Z students at the University of Jember
ANALISIS KESELAMATAN DAN KESEHATAN KERJA (K3) PROSES MACHINING DAN WELDING AXLE 17” PADA LINE MACHINING AXLE P.S (STUDI KASUS PT HINO MOTORS MANUFACTURING INDONESIA) Pratama, Ahmad Ilham; Kusnadi, Kusnadi
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 4 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10499126

Abstract

In the production process contained in the company there are aspects that cannot escape the development of the times, namely occupational health and safety (K3). PT Hino Motors Manufacturing Indonesia is a company engaged in the automotive sector that focuses on the production and assembly of trucks and buses in Indonesia. In the data on work accident cases reported to the Ministry of Manpower through the Provincial Manpower Office for the 2019-2021 period, there were findings of work accidents originating from all 126 million workers spread across every province throughout Indonesia. According to BPJS Employment in 2021 there will be 20 cases of work accidents at PT Hino Motors Manufacturing Indonesia. Therefore, it is necessary to carry out hazard identification and hazard risk assessment. Hazard identification is carried out with the aim of knowing the hazards contained in a work process in the company, while hazard risk assessment is carried out to determine the level of influence of the hazards that occur so that they can be corrected by the company. The results showed that the highest level of risk was found in hazard findings Not using self protection in accordance with the SOP, which resulted in shortness of breath and long-term biological disease. This was caused by the residual smoke from the production process that came out of the vacuum machine and spread to the production process area and had an impact on the operator .
Co-Authors Abdul Fatah Erlangga, Okyviandi Putra Kusnadi Susanto, Arnis Budi