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All Journal Jurnal Manajemen Pelayanan Hotel Jurnal Ilmiah Wahana Pendidikan
Ardani, Putri Aulia
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THE EFFECT OF FOOD QUALITY ON GUEST SATISFACTION OF IBIS ARCADIA JAKARTA HOTEL Indriani, Putri; Nugraha, Rizki Nurul; Ardani, Putri Aulia
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060208

Abstract

This study was conducted to determine the effect of food quality on consumer satisfaction at the Ibis Arcadia Hotel. This study used quantitative methods with a total of 44 respondents. This analysis technique uses a simple regression technique and has Variable X for Food Quality and Variable Y for Consumer Satisfaction. The data collection method in this study used a questionnaire that was measured on a Likert scale. The instrument tests in this study are validity tests, reliability tests, and classical assumption tests (normality tests and linearity tests). For data analysis techniques using simple regression analysis. Test the hypothesis using the t-test. The results showed that food quality has a significant influence on the satisfaction of Ibis Arcadia Jakarta hotel guests. Keywords: Food quality, Customer Satisfaction, Hotel
Co-Authors Alfarizi, Azmi Awaloedin, Dipateruna Fitria, Putri Maulida Gunadi, I Made Adhi Indriani, Putri Karyatun, Subur Kausar, Devi Roza Krisnandhi Kusumanigrum, Anisa Putri Kusumaningrum, Anisa Putri Kusumaningrusm, Anisa Putri Nugraha, Rizki Nurul Pradini, Gagih Prisilia, Putri Aisyah Putri, Ananda Amelia Putri, Oktavika Rahmadanti, Ravanie Hanifa Saleh, Muhammad Surya Sondang, Devitha Surya Sanjaya Trianto, Rachmad Rizky Yanti, Wikey Damai