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All Journal Jurnal Akuntan Publik Parlementer : Jurnal Studi Hukum Dan Administrasi Publik
Ariqah Nur Faizah
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Economics, Econometrics & Finance Social Sciences

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Journal : Parlementer : Jurnal Studi Hukum Dan Administrasi Publik

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Pengembangan Sumber Daya Manusia Pada PT. Bank Negara Indonesia (BNI) Persero Tbk. Kantor Pusat Jakarta Ariqah Nur Faizah; Mawar Mawar
Parlementer : Jurnal Studi Hukum dan Administrasi Publik Vol. 2 No. 1 (2025): Maret : Parlementer : Jurnal Studi Hukum dan Administrasi Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/parlementer.v2i1.485

Abstract

At present, competition in the banking industry is very tight and each banking company competes in prioritizing their strategies to improve the quality of the services they provide to their customers. One of the keys to producing quality services is by conducting human resource development activities. To support this, PT Bank BNI has several programs that are used to improve the competence of employees including the Daily Exercise Employee Program 46 (DEEP 46), BNI Smarter, and trainings that are usually held by the BNI Corporate University (BCV) division. The purpose of this study was to determine and analyze human resource development and to determine the supporting and inhibiting factors at PT BNI (Persero). The research method used in this research is descriptive qualitative. The data collection techniques used are interviews, documentation, and observation. The results of the research on human resource development at PT Bank Negara Indonesia (Persero) from three indicators, namely, (1) Knowledge, there are still employees who do not understand the material and conduct their own class sessions with employees who are better at mastering the material that has been taught during training activities, (2) Skills (ability), there are still obstacles that affect the performance of employees, (3) Skills, there are still employees whose abilities do not develop after participating in training activities.
Co-Authors Asyifa Permata Dewi Dita Rahmaditiani J Izzatusholekha Mawar Mawar Salwa Khoirunnisa Sri Nadya Nurviani