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All Journal Jurnal Manajemen dan Ekonomi Kreatif Diagnosa: Jurnal Ilmu Kesehatan dan Keperawatan
Refliza Yanti
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Decision Sciences, Operations Research & Management Health Professions Nursing Public Health

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ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN KLINIK GIGI SVARTA DENTAL CARE BANDUNG Refliza Yanti; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/diagnosa-widyakarya.v1i1.157

Abstract

The quality of health services is closely related to satisfaction. This study aims to determine the level of satisfaction and analysis (expectation and reality) of the quality of dental health services at the Svarta Dental Care Bandung clinic. This research is a descriptive research. The research sample is 30 people. sampling method with accidental sampling. The research was conducted from January 3 to January 18, 2023. The research instrument used a questionnaire. The data analysis used is univariate analysis and Importance Performance Analysis (IPA), namely by using a Cartesian diagram. The results showed that the level of conformity between reality and expectations was based on the five dimensions of quality in the Reliability dimension of 87.3%, the Responsiveness dimension of 85.75%, the Assurance dimension of 90.06%, the Empathy dimension. 90.18% work tidiness (tiness) 90.94%. Based on the results of the study, it is recommended to carry out regular evaluations every 6 months, repairs by providing training and collaboration with officers in improving the quality of service that focuses on patient satisfaction.
Peran Human Capital Dalam Meningkatkan Kinerja Perusahaan Vip Paramarta; Devi Delvita; Refliza Yanti; Didik Udayana; Amelia Suci Pertiwi; Aep Saepudin
Jurnal Manajemen dan Ekonomi Kreatif Vol. 1 No. 3 (2023): Juli : Jurnal Manajemen dan Ekonomi Kreatif
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jumek.v1i3.108

Abstract

This paper provides a literature review that focuses on the relationship between human capital and performance essentially at the firm level. Measurement of human capital is not intended to determine the intrinsic value of HR, but rather the impact of HR behavior on organizational processes. This measurement is important to determine the effectiveness of the company's strategy on how much the employee contributes to improving performance in an increasingly advanced business environment. says there are two main strengths why human capital measurement is the main center of attention in the business community. First, competition in the business environment is a result of the globalization of trade and the development of several key sectors such as telecommunications, transportation and financial services. Second, the rapid development of information technology, especially after the emergence of the internet. These two developments have dramatically changed the business structure and pushed intangible assets to play an increasingly important role for companies.
Co-Authors Aep Saepudin Amelia Suci Pertiwi Dety Mulyanti Devi Delvita Didik Udayana Vip Paramarta