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All Journal The Indonesian Journal of Public Administration (IJPA) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Wardoyo, Leonia Gitarisa
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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PENGARUH PENANGANAN KOMPLAIN HUNIAN TERHADAP KESEJAHTERAAN MASYARAKAT PENGHUNI GRAHA APARNA AHMAD YANI SURABAYA Wardoyo, Leonia Gitarisa
The Indonesian Journal of Public Administration (IJPA) Vol 9, No 2 (2023): THE INDONESIAN JOURNAL OF PUBLIC ADMINISTRATION (IJPA) | JULI-DESEMBER2023
Publisher : Department of Public Administration, Faculty of Social and Political Science, Universitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/ijpa.v9i2.6862

Abstract

Kegiatan pengabdian kepada masyarakat berupa penanganan komplain ini bertujuan untuk meningkatkan kepuasan dan kualitas layanan yang diberikan kepada masyarakat. Penanganan komplain yang baik membantu memperhatikan dan menyelesaikan masalah yang dihadapi oleh masyarakat. Selain itu, penanganan komplain yang transparan dan akuntabel dapat memberikan pemahaman kepada masyarakat tentang bagaimana  menangani masalah yang timbul. Metode yang dilakukan adalah menyediakan nomor Whatsapp khusus pengajuan komplain dan menerapkan prosedur yang sudah berlaku.
Implementation of Flood Management Program Policy by The Public Works Spatial Planning Housing and Residential Areas Agency Wardoyo, Leonia Gitarisa; Muljanto, Muhammad Agus
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i2.p721-736

Abstract

Malang City is one of the cities in East Java that has experienced a total of 700 flood events since 2019 (BPBD’s data) and has made floods a routine problem for the local government. This phenomenon is the basis for the emergence of a flood management program and this research aims to determine the implementation of flood management program policy by the Public Works, Spatial Planning, Housing, and Residential Areas Agency in Malang City. This research uses a descriptive qualitative research design to collect written data through interviews, documentation, and observation. The results show that the flood management program policy has been implemented quite well in Malang City. Efforts by the Malang City Public Works, Spatial Planning, Housing, and Residential Areas Office to provide understanding to the public regarding the urgency of handling floods through this program need to be carried out.
Co-Authors Muljanto, Muhammad Agus