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All Journal Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Likuid: Jurnal Ekonomi Industri Halal
Nur, Awal
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Boosting Customer Growth: The Impact of Service Excellence and Product Quality at Bank Muamalat KCP Gowa, South Sulawesi Wati, Mirna; Mustamin, Asyraf; Supriadi, Supriadi; Nur, Awal
Likuid Jurnal Ekonomi Industri Halal Vol 4, No 2 (2024): LIKUID: Jurnal Ekonomi Industri Halal
Publisher : Sharia Economics Study Program Faculty of Islamic Economics and Business UIN Sunan Gunun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/likuid.v4i2.35319

Abstract

Service excellence and product quality are two factors that can affect customer satisfaction. Customer satisfaction will drive customers' growth. For example, customers who are satisfied with the services or products offered will promote Islamic banking products/services to others, which will affect the growth in the number of customers. The purpose of this study was to determine the effect of service excellence and product quality on customer growth at Bank Muamalat KCP Gowa. The number of samples in this study were 100 respondents, using a quantitative approach. The data collection technique used a questionnaire, and the sample calculation technique used the slovin formula. The results of this study indicate that the sig. value of 0.000 < 0.05 and the t-count value of 5.146> t-table 1.983 for the service excellent variable and the value of 0.008 t-table 1.983 for the product quality variable. Furthermore, the value of 0.000 < 0.05 and F count of 40.856 > F table of 3.090 were obtained. The implication of this research shows the excellent service quality enhances customer growth, as well as the high product quality improves customer growth. The excellent service and product quality provided will create satisfaction for customers to recommend to others and support the growth of the number of customers at Bank Muamalat KCP Gowa.
TAGUVESTASI: Revolutionizing Halal Agriculture Through Blockchain-Integrated Sharia P2P Lending Platform for Sustainable Green Economy Development Indriani, Regina Selvi; Nur, Awal
Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Vol 1, No 1 (2024): Special Edition: International Conference on Islamic Economics (ICOIE)
Publisher : Institut Agama Islam Negeri Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31332/lifalah.v1i1.10247

Abstract

This study introduces Taguvestasi, an innovative blockchain-integrated digital platform that addresses critical challenges in Indonesia's agricultural sector through Sharia-compliant Peer-to-Peer (P2P) lending. With 38.23 million people (29.76% of the workforce) engaged in agriculture yet facing persistent poverty due to limited capital access and marketing constraints, there is an urgent need for technological intervention aligned with Islamic principles. Through qualitative descriptive analysis, this research examines how Taguvestasi's blockchain-integrated platform optimizes halal agriculture while promoting green economy principles. The platform incorporates eight key features: funding applications, portfolio management, training programs, halal certification assistance, agricultural news, technical support, marketplace integration, and smart contract implementation. Our findings demonstrate that Taguvestasi successfully bridges the gap between farmers and investors through Sharia-compliant P2P lending, while its blockchain integration ensures transparent, secure transactions and smart contract execution. The platform's innovative approach not only addresses capital accessibility issues but also promotes sustainable agricultural practices, contributes to farmer empowerment, and advances green economy objectives. This research contributes to the growing body of knowledge on Islamic financial technology's role in sustainable agricultural development and provides practical insights for implementing blockchain-based Sharia-compliant financing solutions.
TAGUVESTASI: Revolutionizing Halal Agriculture Through Blockchain-Integrated Sharia P2P Lending Platform for Sustainable Green Economy Development Indriani, Regina Selvi; Nur, Awal
Li Falah: Journal of Islamic Economics and Business Vol. 9 No. 1 (2024): June 2024
Publisher : Institut Agama Islam Negeri Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31332/lifalah.v1i1.10247

Abstract

This study introduces Taguvestasi, an innovative blockchain-integrated digital platform that addresses critical challenges in Indonesia's agricultural sector through Sharia-compliant Peer-to-Peer (P2P) lending. With 38.23 million people (29.76% of the workforce) engaged in agriculture yet facing persistent poverty due to limited capital access and marketing constraints, there is an urgent need for technological intervention aligned with Islamic principles. Through qualitative descriptive analysis, this research examines how Taguvestasi's blockchain-integrated platform optimizes halal agriculture while promoting green economy principles. The platform incorporates eight key features: funding applications, portfolio management, training programs, halal certification assistance, agricultural news, technical support, marketplace integration, and smart contract implementation. Our findings demonstrate that Taguvestasi successfully bridges the gap between farmers and investors through Sharia-compliant P2P lending, while its blockchain integration ensures transparent, secure transactions and smart contract execution. The platform's innovative approach not only addresses capital accessibility issues but also promotes sustainable agricultural practices, contributes to farmer empowerment, and advances green economy objectives. This research contributes to the growing body of knowledge on Islamic financial technology's role in sustainable agricultural development and provides practical insights for implementing blockchain-based Sharia-compliant financing solutions.
Boosting Customer Growth: The Impact of Service Excellence and Product Quality at Bank Muamalat KCP Gowa, South Sulawesi Wati, Mirna; Mustamin, Asyraf; Supriadi, Supriadi; Nur, Awal
Likuid Jurnal Ekonomi Industri Halal Vol. 4 No. 2 (2024): LIKUID: Jurnal Ekonomi Industri Halal
Publisher : Sharia Economics Study Program Faculty of Islamic Economics and Business UIN Sunan Gunun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/likuid.v4i2.35319

Abstract

Service excellence and product quality are two factors that can affect customer satisfaction. Customer satisfaction will drive customers' growth. For example, customers who are satisfied with the services or products offered will promote Islamic banking products/services to others, which will affect the growth in the number of customers. The purpose of this study was to determine the effect of service excellence and product quality on customer growth at Bank Muamalat KCP Gowa. The number of samples in this study were 100 respondents, using a quantitative approach. The data collection technique used a questionnaire, and the sample calculation technique used the slovin formula. The results of this study indicate that the sig. value of 0.000 < 0.05 and the t-count value of 5.146> t-table 1.983 for the service excellent variable and the value of 0.008 t-table 1.983 for the product quality variable. Furthermore, the value of 0.000 < 0.05 and F count of 40.856 > F table of 3.090 were obtained. The implication of this research shows the excellent service quality enhances customer growth, as well as the high product quality improves customer growth. The excellent service and product quality provided will create satisfaction for customers to recommend to others and support the growth of the number of customers at Bank Muamalat KCP Gowa.
Co-Authors AA Sudharmawan, AA Indriani, Regina Selvi Mirna Wati, Mirna Mustamin, Asyraf Supriadi Supriadi