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All Journal Abdiformatika: Jurnal Pengabdian Masyarakat Informatika Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI)
Hadian, Nur
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Computer Science & IT Education Electrical & Electronics Engineering Other

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Peningkatan Daya Saing UMKM Desa Bugangan Melalui Pemanfaatan Teknologi AI dalam Pemasaran Digital Hayati, Nur; Hadian, Nur; Fanani, M. Rudi
Abdiformatika: Jurnal Pengabdian Masyarakat Informatika Vol. 4 No. 2 (2024): November - Abdiformatika: Jurnal Pengabdian Masyarakat Informatika
Publisher : Indonesian Scientific Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59395/abdiformatika.v4i2.241

Abstract

Program pengabdian masyarakat yang difokuskan pada edukasi pemanfaatan teknologi kecerdasan buatan (AI) untuk UMKM di Desa Bugangan, Kabupaten Pekalongan, menghasilkan peningkatan pemahaman yang signifikan di kalangan peserta. Dari 30 peserta, 85% melaporkan peningkatan pemahaman tentang konsep AI dan aplikasinya dalam bisnis. Selain itu, 70% peserta berminat segera mengimplementasikan aplikasi AI untuk meningkatkan efisiensi operasional dan strategi pemasaran mereka. Namun, adopsi AI menghadapi tantangan, termasuk keterbatasan infrastruktur teknologi dan akses internet yang tidak memadai. Meskipun begitu, umpan balik positif terhadap metode penyampaian yang interaktif menunjukkan bahwa edukasi berkelanjutan sangat penting untuk mendorong penerapan AI di kalangan UMKM. Diharapkan, implementasi AI dapat meningkatkan daya saing dan transformasi digital UMKM, serta berkontribusi pada peningkatan kesejahteraan masyarakat Desa Bugangan.
MANAJEMEN INSIDEN CUSTOMER TELKOM BERBASIS SERVICE DESK MENGGUNAKAN FRAMEWORK ITIL V3 Andira, Fransisca Ayu; Hadian, Nur; Hidayat, Husni
Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI) Vol. 6 No. 1 (2025): Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI)
Publisher : Information Technology Education Department

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/jipti.v6i1.2435

Abstract

In today's digital era, information technology (IT) plays an important role as the main support for business processes in various organizations, companies, and government agencies. Disruptions in IT services can have a serious impact on business operations, so effective IT service management is needed to improve service quality and stability. This research aims to identify gaps in IT incident management at PT Telekomunikasi Indonesia Merak Pekalongan City by applying the Information Technology Infrastructure Library (ITIL) version 3 framework which is an industry standard for Information Technology Service Management (ITSM). Research methods include interviews, observations, and literature studies, followed by a gap analysis between existing conditions and ideal conditions in handling IT incidents. The findings show that the current incident management process is reactive, without structured incident logging, and there is no standard escalation and resolution time. Based on the results of the gap analysis, this research produces a draft Standard Operating Procedure (SOP) that covers incident handling, escalation, incident closure, and recapitulation. This SOP aims to improve incident handling efficiency, speed up response time, and ensure better incident documentation. ITIL implementation is expected to improve IT service performance, reduce the impact of disruptions, and provide added value to customers. This research contributes to the development of more effective incident management procedures in organizations, particularly those operating in the telecommunications sector.
Co-Authors Andira, Fransisca Ayu Fanani, M. Rudi Husni Hidayat Nur Hayati