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All Journal KARYA: Jurnal Pengabdian Kepada Masyarakat IIJSE
Setianingrum, Minanti Dwi
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Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Public Health

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PENDAMPING LAYANAN ADMINISTRASI KEPENDUDUKAN OPTIMALISASI PROGRAM KALIMASADA MELALUI SISTEM KLAMPID NEW GENERATION DI KECAMATAN GUNUNGANYAR Setianingrum, Minanti Dwi; Farida, Siti Ning
KARYA: Jurnal Pengabdian Kepada Masyarakat Vol 4 No 2 (2024): KARYA: Jurnal Pengabdian Kepada Masyarakat
Publisher : FKIP Universitas Samawa

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Abstract

Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya sedang meningkatkan kesadaran masyarakat akan pentingnya ketaatan administrasi kependudukan di tengah volume penduduk yang besar dan mobilitas tinggi. Dinas Kependudukan dan pencatatan sipil Kota Surabaya memperkuat efisiensi layanan dengan teknologi informasi dan komunikasi, serta meluncurkan inovasi seperti program kalimasada. Program ini menyediakan layanan online melalui website “Klampid New Generation” untuk mempermudah akses dan pengurusan administrasi kependudukan. Untuk meningkatkan efektivitas kalimasada, Dinas ini berkolaborasi dengan program Magang dan Studi Independen Bersertifikat Kampus Merdeka, merekrut mahasiswa posisi Pendamping Layanan Administrasi Kependudukan. Tujuan pengabdian masyrakat yang dilakukan oleh penulis yakni membantu dalam mengelola layanan, baik melalui website maupun secara langsung di kantor pelayanan, dengan goals mengoptimalkan program kalimasada. Dalam pengabdian ini, penulis berhasil menyelesaikan pengumpulan data Kalimasada RW 01 di Kelurahan Rungkut Menanggal, Kecamatan Gunung Anyar dan memberikan pemahaman kepada warga mengenai administrasi kependudukan.
The Effect of Price, Location, and Service Quality on Customer Satisfaction at AA. Motor Service Surabaya Setianingrum, Minanti Dwi; Farida, Siti Ning
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6589

Abstract

This study aims to analyze the influence of price, location, and service quality on customer satisfaction among consumers who purchase products or use services at AA Motor Service Surabaya. The research employs a quantitative approach with data collection conducted through questionnaires. The study population consists of residents of Surabaya who have made transactions at AA Motor Service Surabaya, with a sample of 89 respondents selected using the purposive sampling technique. The respondent criteria include consumers from Surabaya who have used the service at AA Motor Service Surabaya at least once in the last three months. Data analysis was performed using the Statistical Program for Social Science (SPSS) version 26. The findings indicate that price, location, and service quality simultaneously have a significant effect on customer satisfaction at AA Motor Service Surabaya. Partially, the variables of price and service quality significantly influence customer satisfaction. Conversely, the location variable does not have a significant partial effect on customer satisfaction.
Co-Authors Siti Ning Farida