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Penerapan Manajemen Krisis Oleh Humas PTPN XIII Dalam Membangun Citra Positif Perusahaan Marlianto, Marlianto; Dewi, Sulih Indra; Rinata, Asfira Rachmat
Tuturlogi: Journal of Southeast Asian Communication Vol 4, No 2 (2023): Tuturlogi: Journal of Southeast Asian Communication
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.tuturlogi.2023.004.02.2

Abstract

This study aims to find out and understand how PTPN XIII public relations in the application of crisis management to build a positive company image and to find out the constraints of PTPN XIII public relations in the application of crisis management to build a positive company image. Using qualitative research methods with data collection techniques with interviews, observations, and documentation. The focus of this research is: The application of crisis management by PR PTPTN xiii in building a positive image of the company by using the following indicators: knowing the problem (fact finding), planning (planning and programming), taking action and communicating (action and communicating), processing crises , deepening of data and facts, making issue boundaries, appointing spoke persons, factors that become obstacles to the implementation of crisis management. The result of this research is the implementation of PTPN XIII's public relations crisis management in building a positive company image by collecting data, facts and information. By understanding the various problems in the field, public relations directly convey these problems to the head office. Taking action and communication to make the public understand and understand the company's policies, then while building a positive image of the company, public relations also carries out on-the-spot activities, such as community activities, social assistance and public facilities.
Strategi Integrated Marketing Communication (IMC) Café Pupuk Bawang dalam Memperkuat Positioning Merek Widodo, Herru Prasetya; Rinata, Asfira Rachmat; Fianto, Latif; Ghofur, Mochamad Abdul
Jurnal Komunikasi Nusantara Vol 7 No 1 (2025)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jkn.v7i1.2487

Abstract

Integrated Marketing Communication (IMC) is crucial in the marketing world as it helps create a consistent and unified message for the audience. With IMC, companies can communicate their messages more effectively, through various mutually supporting channels, be it advertising, sales promotions, social media, public relations, and others. This study aims to determine the application of Integrated Marketing Communication (IMC) in strengthening the positioning of Café Pupuk Bawang in Batu City. The method used is a descriptive qualitative approach with data collection techniques in the form of observation, interviews, and documentation. The results of the study indicate that IMC is implemented through several aspects such as customer relations, direct promotions, social media, and strengthening brand image. Despite obstacles due to the Covid-19 pandemic, Café Pupuk Bawang was able to maintain its existence through consistent and integrated marketing communications. Pupuk Bawang Café needs to promote itself through various marketing communication activities summarized in Integrated Marketing Communication (IMC), as explained previously, namely the existence of marketing promotion activities in integrated elements, namely Relationships, Structures, Brands, Communication Tools, Messages, Employees, Technology, and Agencies in strengthening positioning. Pupuk Bawang Batu Cafe has performed its duties well, although not as well as possible due to the Covid-19 outbreak. Abstrak Integrated Marketing Communication (IMC) sangat penting dalam dunia pemasaran karena membantu menciptakan pesan yang konsisten dan terpadu untuk audiens. Dengan IMC, perusahaan dapat mengkomunikasikan pesan mereka secara lebih efektif, melalui berbagai saluran yang saling mendukung, baik itu iklan, promosi penjualan, media sosial, public relations, dan lainnya. Penelitian ini bertujuan untuk mengetahui penerapan Integrated Marketing Communication (IMC) dalam memperkuat positioning Café Pupuk Bawang di Kota Batu. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa IMC dijalankan melalui beberapa aspek seperti hubungan pelanggan, promosi langsung, media sosial, dan penguatan citra merek. Meski terdapat kendala akibat pandemi Covid-19, Café Pupuk Bawang mampu mempertahankan eksistensinya melalui komunikasi pemasaran yang konsisten dan terintegrasi. Pupuk Bawang Café perlu mempromosikan diri melalui berbagai kegiatan komunikasi pemasaran yang terangkum dalam Integrated Marketing Communication (IMC), seperti pada penjelasan sebelumnya yaitu adanya kegiatan promosi pemasaran pada elemen yang terintegrasi yaitu Relationships, Structures, Brands, Communication Tools, Pesan, Karyawan, Teknologi, dan Instansi dalam memperkuat positioning. Kafe Pupuk Bawang Batu telah menjalankan tugasnya dengan baik, meski tidak sebaik mungkin karena wabah Covid-19.
Strategi Integrated Marketing Communication (IMC) Café Pupuk Bawang dalam Memperkuat Positioning Merek Widodo, Herru Prasetya; Rinata, Asfira Rachmat; Fianto, Latif; Ghofur, Mochamad Abdul
Jurnal Komunikasi Nusantara Vol 7 No 1 (2025)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jkn.v7i1.2487

Abstract

Integrated Marketing Communication (IMC) is crucial in the marketing world as it helps create a consistent and unified message for the audience. With IMC, companies can communicate their messages more effectively, through various mutually supporting channels, be it advertising, sales promotions, social media, public relations, and others. This study aims to determine the application of Integrated Marketing Communication (IMC) in strengthening the positioning of Café Pupuk Bawang in Batu City. The method used is a descriptive qualitative approach with data collection techniques in the form of observation, interviews, and documentation. The results of the study indicate that IMC is implemented through several aspects such as customer relations, direct promotions, social media, and strengthening brand image. Despite obstacles due to the Covid-19 pandemic, Café Pupuk Bawang was able to maintain its existence through consistent and integrated marketing communications. Pupuk Bawang Café needs to promote itself through various marketing communication activities summarized in Integrated Marketing Communication (IMC), as explained previously, namely the existence of marketing promotion activities in integrated elements, namely Relationships, Structures, Brands, Communication Tools, Messages, Employees, Technology, and Agencies in strengthening positioning. Pupuk Bawang Batu Cafe has performed its duties well, although not as well as possible due to the Covid-19 outbreak. Abstrak Integrated Marketing Communication (IMC) sangat penting dalam dunia pemasaran karena membantu menciptakan pesan yang konsisten dan terpadu untuk audiens. Dengan IMC, perusahaan dapat mengkomunikasikan pesan mereka secara lebih efektif, melalui berbagai saluran yang saling mendukung, baik itu iklan, promosi penjualan, media sosial, public relations, dan lainnya. Penelitian ini bertujuan untuk mengetahui penerapan Integrated Marketing Communication (IMC) dalam memperkuat positioning Café Pupuk Bawang di Kota Batu. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa IMC dijalankan melalui beberapa aspek seperti hubungan pelanggan, promosi langsung, media sosial, dan penguatan citra merek. Meski terdapat kendala akibat pandemi Covid-19, Café Pupuk Bawang mampu mempertahankan eksistensinya melalui komunikasi pemasaran yang konsisten dan terintegrasi. Pupuk Bawang Café perlu mempromosikan diri melalui berbagai kegiatan komunikasi pemasaran yang terangkum dalam Integrated Marketing Communication (IMC), seperti pada penjelasan sebelumnya yaitu adanya kegiatan promosi pemasaran pada elemen yang terintegrasi yaitu Relationships, Structures, Brands, Communication Tools, Pesan, Karyawan, Teknologi, dan Instansi dalam memperkuat positioning. Kafe Pupuk Bawang Batu telah menjalankan tugasnya dengan baik, meski tidak sebaik mungkin karena wabah Covid-19.