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All Journal Jurnal Bisnis Indonesia
Saputra, Rangga Eka
Universitas Pembangunan Nasional Veteran Jawa Timur
Economics, Econometrics & Finance Social Sciences

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STRATEGI PENINGKATAN KINERJA PEGAWAI PT. PLN (PERSERO) UNIT LAYANAN PELANGGAN SUMBERREJO Saputra, Rangga Eka; Samsudin, Acep
Jurnal Bisnis Indonesia Vol 16, No 01 (2024): Jurnal Bisnis Indonesia
Publisher : Program Studi Ilmu Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jbi.v16i01.4573

Abstract

This investigation aimed to discover the approaches utilized by leaders to improve employeeperformance at PT PLN (Persero) Sumberrejo Customer Service Unit. The study employedqualitative research methodologies, gathering information through direct interviews andobservations with the management team at PT PLN (Persero) Sumberrejo Customer ServiceUnit. The amassed data were subsequently assessed using SWOT analysis methods. Theresults unveiled that the internal factors exerting considerable impact were identified asStrengths, while significant external factors were acknowledged as Opportunities. Thesuggested tactic is the SO (Strengths - Opportunities) strategy, concentrating on maximizingexisting strengths and seizing available opportunities to address weaknesses.Keywords: Execution, Tactics, Personnel Management, Strategic Assessment.
Co-Authors Acep Samsudin