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All Journal Bulletin of Computer Science Research Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI)
Nurul Amanda Khairani Lubis
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering

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Perancangan Sistem Pelaporan Keluhan Pelanggan Berbasis Website Menggunakan Metode Waterfall Adnan Buyung Nasution; Lubis, Bayu Fadhli Erlangga; Nurul Amanda Khairani Lubis; Friska Andriani
Bulletin of Computer Science Research Vol. 4 No. 1 (2023): December 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v4i1.318

Abstract

The development of information technology has created devices that can help complete work very easily. Nowadays, many agencies and organizations use technology to complete tasks and work, one of which is keeping records using technology in providing services to customers who want to make complaints. Tirtanadi Medan Regional Drinking Water Company (PDAM) is a regional company in the province of North Sumatra. PDAM's waste water marketing branch itself was established in 2019. This is in line with the issuance of Medan Mayor Regulation No. 29 of 2019. PDAM Tirtanadi's Waste Water Marketing Branch receives customer complaints every day. PDAM Tirtanadi's Waste Water Marketing Branch still operates the system. manual, namely recording all customer complaints using a book and storing the files in a cupboard. This makes it difficult for contact parties and technicians to find data which continues to increase every time. The solution to the problems that occur at PDAM Tirtanadi Waste Water Marketing Branch is building a Website-Based Customer Complaint Reporting System at PDAM Tirtanadi Waste Water Marketing Branch which is part of the objectives of this research. This system was developed using the waterfall method. The results of this research created a Website-Based Customer Complaint Reporting System which is expected to make it easier for people to find customer complaint data and help technicians to speed up the process of repairing problems that occur to PDAM Tirtanadi Waste Water Marketing Branch customers.
Rancang Bangun Sistem Informasi Penerimaan Siswa Baru Berbasis Web Fadhli Erlangga Lubis, Bayu; Nurul Amanda Khairani Lubis; Dwi Tyas Nurul Lita; Friska Andriani; Annisatul Padlah
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 2 No. 3 (2024): Februari 2024
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v2i3.94

Abstract

Kemajuan teknologi baru-baru ini berkembang sangat cepat serta dapat menjawab tantangan dan hambatan. Salah satu bentuk pemanfaatan teknologi dapat digunakan dalam bidang Pendidikan dengan menggunakan Sistem Informasi Berbasis web dalam penerimaan siswa baru. SMA Swasta Prayatna Medan merupakan Sekolah Menegah Atas Swasta yang memiliki 2 jurusan yaitu IPA dan IPS.SMA Prayatna Medan setiap tahunnya membuka pendaftaran siswa baru,SMA Swasta Prayatna Medan masih melakukan sistem manual yaitu mencatat semua nama nama siswa yang ingin mendaftar menggunakan buku dan fomulir pendaftaran dan menyimpan berkas nya di dalam lemari.Hal ini menjadikan para pihak sekolah kesulitan dalam mengelolah data yang setiap waktunya akan berubah terus menerus.Solusi dari permasalahan yang terjadi di SMA Prayatna Medan adalah membangun Sistem Informasi Penerimaan Siswa Baru Berbasis Web di SMA Prayatna. Sistem ini dikembangkan menggunakan bahasa pemrograman PHP Native dengan menggunakan Framework bosstrap dan MysSql sebagai database. Metode yang digunakan dalam membangun sistem ini adalah menggunakan metode waterfall. Sistem ini diharapkan dapat mempermudah dan mempercepat proses pengelolaan data calon siswa baru.
Co-Authors Adnan Buyung Nasution Annisatul Padlah Dwi Tyas Nurul Lita Fadhli Erlangga Lubis, Bayu Friska Andriani Lubis, Bayu Fadhli Erlangga