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Perancangan Sistem Pelaporan Keluhan Pelanggan Berbasis Website Menggunakan Metode Waterfall Adnan Buyung Nasution; Lubis, Bayu Fadhli Erlangga; Nurul Amanda Khairani Lubis; Friska Andriani
Bulletin of Computer Science Research Vol. 4 No. 1 (2023): December 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v4i1.318

Abstract

The development of information technology has created devices that can help complete work very easily. Nowadays, many agencies and organizations use technology to complete tasks and work, one of which is keeping records using technology in providing services to customers who want to make complaints. Tirtanadi Medan Regional Drinking Water Company (PDAM) is a regional company in the province of North Sumatra. PDAM's waste water marketing branch itself was established in 2019. This is in line with the issuance of Medan Mayor Regulation No. 29 of 2019. PDAM Tirtanadi's Waste Water Marketing Branch receives customer complaints every day. PDAM Tirtanadi's Waste Water Marketing Branch still operates the system. manual, namely recording all customer complaints using a book and storing the files in a cupboard. This makes it difficult for contact parties and technicians to find data which continues to increase every time. The solution to the problems that occur at PDAM Tirtanadi Waste Water Marketing Branch is building a Website-Based Customer Complaint Reporting System at PDAM Tirtanadi Waste Water Marketing Branch which is part of the objectives of this research. This system was developed using the waterfall method. The results of this research created a Website-Based Customer Complaint Reporting System which is expected to make it easier for people to find customer complaint data and help technicians to speed up the process of repairing problems that occur to PDAM Tirtanadi Waste Water Marketing Branch customers.
Raw Material Management Information System at D'Fans Coffee Using Web-Based Buffer Stock and FEFO Methods Lubis, Bayu Fadhli Erlangga; Alda, Muhamad
Journal of Electrical Engineering and Computer (JEECOM) Vol 7, No 2 (2025)
Publisher : Universitas Nurul Jadid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/jeecom.v7i2.12999

Abstract

Manajemen stok dan bahan baku yang efisien sangat penting untuk menjaga kelancaran operasional bisnis di industri minuman. Ketidakmampuan mengelola stok dapat menyebabkan kekurangan bahan baku, pemborosan, dan tingginya biaya operasional. Untuk mengatasi permasalahan tersebut, digunakan metode buffer stock untuk menyimpan cadangan stok tambahan yang dapat menghindari gangguan dalam proses produksi, sekalipun terjadi perubahan pasokan maupun permintaan. Selain itu, penerapan strategi First Expired First Out (FEFO) diperlukan untuk memantau kualitas bahan baku yang memiliki masa simpan terbatas, guna menghindari kerugian akibat produk kedaluwarsa. Perkembangan teknologi informasi memberikan dampak yang signifikan terhadap manajemen inventaris bagi Usaha Mikro, Kecil, dan Menengah (UMKM). Dengan beralih ke sistem digital, pemantauan stok dapat dilakukan secara akurat dan real time, sehingga memudahkan pemilik usaha untuk mengelola stok secara lebih fleksibel dan responsif terhadap perubahan permintaan pasar. D'Fans Coffee, salah satu UMKM di Medan, masih mengandalkan pencatatan manual yang berisiko terjadi kesalahan, terutama ketika volume transaksi tinggi. Kesalahan pencatatan ini dapat mengakibatkan perbedaan antara data yang tercatat dan kondisi aktual di gudang, sehingga mengganggu kelancaran operasional. Untuk itu, diperlukan sistem informasi inventaris yang mengintegrasikan metode FEFO dan Reorder Point (ROP) untuk menentukan waktu yang tepat untuk melakukan pemesanan ulang. Dengan penerapan sistem terintegrasi ini,