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MEKANISME PURCHASING SECTION DALAM PENGADAAN BARANG DAILY MARKET LIST DI HOTEL PANGERAN BEACH PADANG Firiana, Indah; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi I Januari - Juni 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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One of the hotel's revenues is the sale of food at the hotel, which of course cannot be separated from the party responsible for production, which is called Food and beverage product. At Pangeran Beach Padang Hotel, the purchasing section must always ensure that the goods ordered are of high quality. The study aims to determine the mechanism of the purchasing section in the procurement of daily market list kitchen goods at Pangeran Beach Hotel Padang and to find out the obstacles experienced by the purchasing section in the procurement of daily market list kitchen goods. With qualitative descriptive method. By using 3 samples of sources, namely purchasing staff, receiving staff, food and beverage product admin and chef. Data collection techniques in this study were interviews, observation, and documentation. Requests for goods are made in the hotel system, namely power pro. Suppliers do not use a contract system. Goods that arrive will be checked by receiving whether they are in accordance with the PO after that the goods will be stored in the kitchen storage. Keyword : Mekanism, Market List, Purchasing, Hotel

PENGARUH PELAYANAN PRIMA WAITER TERHADAP KEPUASAN TAMU DI THE ZONA COFFEE BAR & FOOD TALUK KUANTAN Rahman, Alfahrur; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi I Januari - Juni 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Customer satisfaction is a key to a successful business. There is some factor that impact the customer satisfaction. One of them is the service. To gain customer satisfaction we need to give an excellent service. The purpose of this research is to look how far service excellence impact the customer satisfaction in The Zona Coffee Bar & Food Taluk Kuantan. This research is taking place from March until April 2024 at The Zona Coffee Bar & Food Taluk Kuantan. There are 100 samples that have been chosen randomly (accidental sampling). The data in this research has been collected with questionnaire, observation, and interview. The design of this research is quantitative descriptive that has been processed using SPSS 21. The result of this research shows that there is a positive and significant impact between service excellence (X) on customer satisfaction (Y). Keyword: Service Excellence, Customer Satisfaction, Cafe

PELAKSANAAN BAURAN PROMOSI PAKET WISATA PADA DWIDAYATOUR PEKANBARU Andira, Husnul Anisa; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi I Januari - Juni 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This research discusses the implementation of the promotional mix for tour packages at Dwidayatour Pekanbaru. The aim of the research is to find out the promotional strategies carried out by Dwidayatour and the dominant promotional activities they carry out. With the rapid growth of the travel agency sector in Pekanbaru, promotional strategies are important to reach wider consumers. This research uses a qualitative descriptive method through interviews and direct observation at the Dwidayatour Pekanbaru office. The concepts used include tourism, travel agencies, tour packages, marketing and promotional mix. The research results show that Dwidayatour has implemented a promotional mix according to the concept, but still faces obstacles in reaching areas outside Pekanbaru optimally. Nevertheless, promotional activities continue to be carried out consistently to expand consumer reach. Keywords: Promotional Mix, Tour Packages, Dwidayatour Pekanbaru

IDENTIFIKASI WISATA EDUKASI DI ASIA FARM PEKANBARU Putri, Syifa Syauqiah; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Tourism is one of the sectors that continues to grow and plays an important role in improving the economy and community education. Asia Farm Pekanbaru is present as one of the attractions that carries the concept of education with the nuances of animal husbandry and agriculture as well as interactive activities. This research aims to find out the identification of educational tourism in Asia Farm Pekanbaru and the obstacles faced by the management in its development. The method used is qualitative with data collection techniques through observation, interviews with key informants, and documentation. Interviews were conducted with managers, tour guides, and several tourists. The results showed that Asia Farm Pekanbaru offers various educational rides targeting children and families, such as animal feeding activities and an introduction to agriculture. Tour guides play an important role in assisting and delivering information to visitors in an interactive manner. The challenge faced by managers is how to maintain the attractiveness of tourism so that it remains in demand and is able to compete with other attractions. For this reason, the manager continues to strive to present new innovations in the future. The conclusion of this research is that Asia Farm Pekanbaru has realized quite diverse educational tourism, but sustainable efforts are still needed to maintain its attractiveness and sustainability. Keywords : Tourism, Educational Tourism, Asia Farm Pekanbaru.

PELAYANAN WAITER SADAA RESTO LABERSA HOTEL & COVENTION CENTRE TOBA DI BALIGE Hutabalian, Jones Kevin Melkianus; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This study aims to determine how the waiter service is at SadaaResto, Labersa Hotel & Convention Center Toba, Balige, North Sumatra. Excellent service is the main key in creating customer satisfaction, especially in the hotel industry. This study uses a descriptive qualitative method with data collection techniques through interviews, observations, and documentation. Informants consist of hotel management, waiters, and consumers who have used Sadaa Resto services. The results of the study indicate that the waiter service at Sadaa Resto has reflected several dimensions of service quality such as physical evidence (tangible), empathy, responsiveness, reliability, and assurance. Waiters at Sadaa Resto show a friendly, professional, and responsive attitude to customer complaints. However, several obstacles such as late serving and supporting facilities that still need to be improved were also found. This study emphasizes the importance of the role of waiters in forming a positive dining experience and contributing to customer loyalty and the overall image of the hotel. Keywords: Waiter Service, Service Quality, Sadaa Resto,

PELAKSANAAN TUGAS KARYAWAN RESEPSIONIS DI HOTEL TRUNTUM KUTA FORMERLY GRAND INNA KUTA BALI Sinaga, Gracella Agnes; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi I Januari - Juni 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This study aims to analyze the implementation of the duties of receptionist employees at the Truntum Kuta Hotel, Bali, especially regarding quality, quantity, implementation of their duties and responsibilities in serving guests. Hotel Truntum Kuta, previously known as Grand Inna Kuta, is a four-star hotel with an international reputation in Bali. As the number of tourists increases, the demand for professional reception services also increases. This study uses a qualitative descriptive method to describe the objective conditions of employee performance through observation, interviews and documentation. Research subjects involved managers, supervisors and Front Office employees. The results of the research show that the receptionist's duties at the Truntum Kuta Hotel have met the established standards, however several obstacles, such as a lack of labor due to cost savings policies, affect service to guests. It is hoped that these findings will provide insight for management in improving the quality of receptionist services and forming a positive image of the hotel. Keywords: Implementation of Employee Duties, Receptionist, Hotel, Service, Hotel Truntum Kuta

PELAKSANAAN TUGAS STEWARD DALAM MENJAGA KEBERSIHAN PERALATAN DI KITCHEN SECTION GRAND JATRA HOTEL PEKANBARU Rianda, Anggita Vellya; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi I Januari - Juni 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Grand Jatra Hotel is a 5-star hotel that stands right in the city center of the Pekanbaru Riau region. Hotels can be judged successful or not from the facilities and services provided to their guests. In addition to guest satisfaction, guest health is also very important to note. All departments in the hotel provide the best service for guests who come to fulfill guest satisfaction and health while staying at the hotel. Including the cleanliness of the kitchen work environment, the equipment used, the maintenance of food ingredients, and the processing operations that run. In every hotel must have their own obstacles in each department. Including the kitchen section. One of the obstacles is the cleanliness of the equipment in the kitchen. Stewards are an important part of maintaining cleanliness in the kitchen, so that the products, environment, and tools in the kitchen are always kept clean and free from germs or bacteria that can contaminate food and drinks that will be served to guests. This study was conducted to analyze the obstacles that occur to stewards in maintaining the cleanliness of equipment in the kitchen. This study uses qualitative method research. Data collection was carried out by conducting observations and continued with interviews and documentation. Keywords : Hotel, Steward, Equipment

PENGELOLAAN FASILITAS DI OBJEK WISATA ASIA FARM KOTA PEKANBARU Harahap, Ardhini Fadhlika; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Tourism plays an important role in regional economic development, with facilities as a major component in supporting visitor comfort and satisfaction. Asia Farm, located in Pekanbaru City, is a rapidly developing tourist attraction that offers educational and recreational experiences. This study aims to examine the management of facilities at Asia Farm Pekanbaru and identify the obstacles faced during operation. This study uses a descriptive qualitative approach, with data collection through observation, interviews, and documentation. Key informants include managers responsible for supervising facilities, working staff, and several tourists. The results of the study show that Asia Farm implements facility management through structured stages, namely: planning, organizing, implementing, and controlling. Staff assignments and task monitoring are carried out through digital applications to ensure real-time reporting. Although most of the facilities are well maintained, there are still problems such as damaged infrastructure and limited supporting facilities such as parking areas. In conclusion, the management of Asia Farm facilities is well organized but needs to be further improved in supervision and maintenance to improve service quality and increase visitor satisfaction and comfort. Keywords : Facilities, Management, Tourism, Asia Farm.

PELAKSANAAN TUGAS DAN TANGGUNG JAWAB ROOM ATTENDANT DI HOTEL GRAND ANTARES INDONESIA Sianipar, Tetty Elprida; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This study aims to analyze the implementation of the duties and responsibilities of room attendants at Hotel Grand Antares Indonesia, as well as to identify the operational challenges that arise As one of the four-star hotels in Medan, Hotel Grand Antares is required to maintain the quality of service to meet the needs of both leisure and business guests. This research uses a descriptive qualitative approach with data collection techniques such as in-depth interviews, direct observation, and documentation. The findings indicate that the duties of room attendants include room inspections, providing guest amenities, reporting lost and found items, and maintaining cleanliness in the areas according to the established standard operating procedures (SOP). However, challenges such as time constraints, limited workforce, and lack of coordination between departments often hinder the achievement of optimal work efficiency. This study concludes that the implementation of the duties and responsibilities of room attendants at Hotel Grand Antares Indonesia meets most of the established service standards. However, improvements in time management, regular training, and enhanced interdepartmental coordination are necessary to increase operational efficiency and the overall guest experience Keywords: Implementation of room attendant duties, operational challenges, SOP

PELAKSANAAN TUGAS LAUNDRY ATTENDANT DI HOUSEKEEPING DEPARTMENT HOTEL GRAND ZURI DI KECAMATAN MANDAU Farah, Muktia; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi II Juli - Desember 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This research is entitled Implementation of Laundry Attendant Duties in the Housekeeping Department of the Grand Zuri Hotel in Mandau District. This research aims to find out how the Laundry Attendant's duties are carried out in the Housekeeping Department of the Grand Zuri Hotel in Mandau District, and what obstacles the Laundry Attendants face in carrying out their duties in the Housekeeping Department of the Grand Zuri Hotel in Mandau District, and what are the solutions for facing obstacles when carrying out their duties Laundry Attendant at the Housekeeping Department of the Grand Zuri Hotel in Mandau District. This research uses a qualitative method with a descriptive approach used in this research, with data collection techniques used in this research in the form of observation, interviews and documentation. Key informants involved in this research were Housekeeping Supervisor, Laundry Attendant, personnel department, Purchasing, and guests. Based on research results, the implementation of Laundry Attendant duties in the Housekeeping Department of the Grand Zuri Hotel in Mandau District has been running well and in accordance with the Standard Operating Procedure (SOP). But of course there are definitely obstacles faced by the Laundry Attendant in the Housekeeping Department of the Grand Zuri Hotel in Mandau District, such as when sorting and counting linen, when distributing linen, when inventorying linen, when repairing linen, and when storing linen, but these are the obstacles faced by Laundry Attendants in the Housekeeping Department can be handled with the best solutions. Keywords: Grand Zuri Hotel in Mandau District, Implementation of Duties, Laundry Attendant, Housekeeping Department.

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