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All Journal Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Ilmiah Research Student
MALVIN BARA WIJAYA
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Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics Medicine & Pharmacology

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A Beverage and Photography Workshop at SMK 17 Agustus 1945: Universitas Ciputra Students Social Innovation Project LEVI, JOAQUIN; RALPH OWEN CHRISTIANTO; IVAN SATRIA WIRANATA; JOHANES MACO POILLOT; MALVIN BARA WIJAYA
JURNAL ILMIAH RESEARCH STUDENT Vol. 1 No. 3 (2024): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jirs.v1i3.796

Abstract

Students at SMK 17 Agustus 1945 Surabaya's hospitality program learned the fundamentals of beverage production. The objective of this program is to deepen participants' knowledge of beverage production, food costing, advertising strategies, and food photography. They will be taken through every step of starting a business, from calculations to sales. The goal of this session is for attendees to obtain an improved understanding of the fundamental stages involved in running a food and beverage business. The main aim of this program is to provide participants with a fresh perspective of the process of doing business in the food and beverage industry, as well as the practical knowledge required to start a culinary enterprise.
PENGARUH INTERNAL SERVICE QUALITY TERHADAP EMPLOYEE LOYALTY DI MEDIASI OLEH EMPLOYEE JOB SATISFACTION PADA RESTORAN HIGH END DI SURABAYA Johanes Marco Poillot; Malvin Bara Wijaya; Fabiola Leoparjo
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 1 (2026): Edisi Januari - April 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i1.7469

Abstract

Bisnis Food and Beverage (FnB) di Surabaya mengalami kenaikan yang signifikan serta berdampak besar terhadap pertumbuhan ekonomi di Surabaya.Tetapi, terdapat beberapa tantangan dalam dunia industri tersebut seperti tingkat pergantian karyawan yang tinggi, yang dapat memberikan dampak negatif terhadap performa bisnis. Penelitian ini bertujuan menganalisis pengaruh Internal Service Quality terhadap Employee Loyalty di mediasi dengan Employee Job Satisfaction pada Restoran High-End di Surabaya menggunakan metode kuantitatif dan kuesioner untuk mengumpulkan data, dan ditujukan kepada karyawan yang telah bekerja setidaknya 1 tahun di perusahaan yang sama. Jumlah sampel yang didapat sebanyak 136 dianalisis menggunakan Structural Equation Modeling – Partial Least Squares (SEM-PLS). Hasil penelitian menyatakan Employee Loyalty dan Employee Job Satisfaction dipengaruhi secara positif oleh Internal Service Quality, serta Employee Job Satisfaction berpengaruh positif terhadap Employee Loyalty dan berperan sebagai mediator antara Internal Service Quality dengan Employee Loyalty. Penelitian ini diharapkan dapat membantu restoran di Surabaya untuk mempertimbangkan peningkatan Internal Service Quality untuk meningkatkan Employee Job Satisfaction sehingga dapat menurunkan tingkat pergantian karyawan.
Co-Authors Fabiola Leoparjo IVAN SATRIA WIRANATA JOHANES MACO POILLOT Johanes Marco Poillot LEVI, JOAQUIN RALPH OWEN CHRISTIANTO