Garuda - Garba Rujukan Digital

Systematic Literature Review: Implementation of Mobile Banking Sisi Maghfirah Rahmah Sembiring; Sambas Ade Kesuma; Risanty; Muhammad Simba Sembiring
Jurnal Ekonomi dan Bisnis Digital Vol. 2 No. 2 (2023): April 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v2i2.2987

The main purpose of SLR is to answer the RQ with the results of previous studies as evidence that has been identified, assessed, and interpreted. The RQs on SLR identify the significant journals, the most influential researchers, topics, methods, and theories. Based on inclusion and exclusion criteria, 20 papers indexed by Scopus were obtained that discuss the implementation of mobile banking, with publication years ranging from 2010 to 2021. The implementation of mobile banking focuses on six topics. The most widely used method is survey research with a cross-sectional design. While TAM is the most commonly used theory, the SLR outlines implications that can assist practitioners in surmounting the deceleration issue in implementing mobile banking and preparing for the cashless era in Indonesia.

Do customer knowledge and customer trust in IDIC affect bank customer retention? Evidence from Indonesia Sembiring, Muhammad Simba; Sembiring, Sisi Maghfirah Rahmah
Journal of Enterprise and Development (JED) Vol. 5 No. 3 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v5i3.7557

Purpose — The primary focus of this research was to examine the impact of customer knowledge and customer trust in Indonesia Deposit Insurance Corporation (IDIC) on the retention of bank customers in Indonesia.Method — The study employed a cross-sectional design and quantitative survey study. Questionnaires were distributed randomly to respondents via social media. 141 respondents from bank customers in Indonesia have been analyzed. Hypothesis testing is done by multiple linear regression analysis with structural equation modeling and SmartPLS as a statistical tool.Result — The results show that the average bank customer in Indonesia has sufficient knowledge about the role, function, task, and performance of IDIC. However, knowledge needs to be improved because some customers do not understand it well. The results provide empirical evidence that customer knowledge and customer trust in IDIC have positive influence on bank customer retention.Contribution — There is a new concept with the integration of two theories that will benefit future research. The findings contribute to addressing research gaps that have inconsistent results. The findings also contribute to improving customer knowledge and customer trust as a solution to the impact of the COVID-19 pandemic and the global financial crisis. This study supports the G20 in strengthening financial safety nets, where multilateral development banks are encouraged to strengthen their financing systems to face global economic challenges.

Interprofesional Colaboration Practice terhadap Kepuasan Kinerja Perawat: Kajian Literatur Sembiring, Nur Maghribi; Sembiring, Muhammad Simba; Sembiring, Sisi Maghfirah Rahmah
Journal of Bionursing Vol 6 No 2 (2024): Journal of Bionursing
Publisher : Fakultas Ilmu-ilmu Kesehatan Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.job.2024.6.2.12088

Background: This is in accordance with findings from World Health Organization (2021), that poor communication and understanding within the team is approximately 70 - 80% errors in health services are caused by the phenomenon of poor communication in Indonesia and in the world. medical errors reached 4.1% - 91.6%. This is caused by an error 54% of prescriptions were given errorsdrug administration as much as 11%, and drug use incorrect as much as 46%. Interprofessional collaboration is partnerships between professions with backgrounds different education and work together to solve patient health problems as well provide needed health services. Aim: For know what an Interprofessional looks like Collaboration on Nurse Performance Satisfaction in world and in Indonesia through reviews from various literature. Methods: This study uses a literature review design. The data used were taken from four databases, Google Scholar, SinceDirect, Proquest, PubMed. and were searched based on specified inclusion and exclusion criteria. Article search results is presented in the PRISMA diagram. The articles obtained are then performed Critical Appraisal and due diligence using Joanna Briggs Institute (JBI) tools, then analysed using the simplified thematic approach. Result: The search results obtained as many as 1.102 articles from the four databases. The search limit was in the form of Indonesian and English articles from 2018-2023. and a total of ten articles were researched. Conclusion: There are seven derivatives with several subtitles that the author has created explained among them are Interprofessional collaboration between nurses and doctors, Nurse satisfaction with interprofessional team members, Nurse-Doctor Collaboration, Moral Pressure, and Professional Autonomy to Satisfaction Nurses work as assistants. Implementation of nurse-doctor collaboration in inpatient rooms after the Covid-19 pandemic. Implementing interprofessional collaboration practice in improving nurse performance, interprofessional collaboration and nurse burnout. and the last one is the speak up method to improve interprofessional.

Do customer knowledge and customer trust in IDIC affect bank customer retention? Evidence from Indonesia Sembiring, Muhammad Simba; Sembiring, Sisi Maghfirah Rahmah
Journal of Enterprise and Development (JED) Vol. 5 No. 3 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v5i3.7557

Purpose — The primary focus of this research was to examine the impact of customer knowledge and customer trust in Indonesia Deposit Insurance Corporation (IDIC) on the retention of bank customers in Indonesia.Method — The study employed a cross-sectional design and quantitative survey study. Questionnaires were distributed randomly to respondents via social media. 141 respondents from bank customers in Indonesia have been analyzed. Hypothesis testing is done by multiple linear regression analysis with structural equation modeling and SmartPLS as a statistical tool.Result — The results show that the average bank customer in Indonesia has sufficient knowledge about the role, function, task, and performance of IDIC. However, knowledge needs to be improved because some customers do not understand it well. The results provide empirical evidence that customer knowledge and customer trust in IDIC have positive influence on bank customer retention.Contribution — There is a new concept with the integration of two theories that will benefit future research. The findings contribute to addressing research gaps that have inconsistent results. The findings also contribute to improving customer knowledge and customer trust as a solution to the impact of the COVID-19 pandemic and the global financial crisis. This study supports the G20 in strengthening financial safety nets, where multilateral development banks are encouraged to strengthen their financing systems to face global economic challenges.

Blockchain Sebagai Fondasi Transformasi Keuangan Sektor Kesehatan: Systematic Literature Review Sembiring, Sisi Maghfirah Rahmah; Sembiring, Muhammad Simba; Sembiring, Muhammad Nur Maghribi
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i1.6696

Financial management in Indonesia's health sector still faces challenges in the form of low transparency, administrative inefficiency, and high risk of fraud in the claims and financing system. Blockchain technology offers a solution through a secure, transparent, and immutable decentralised recording system. This study aims to systematically examine the implementation of blockchain in supporting the health sector financial system and to identify the benefits, challenges, and policy implications for Indonesia. The method used is a Systematic Literature Review (SLR) based on the Scopus, Web of Science, and IEEE Xplore databases. The results of the study show that blockchain has the potential to increase efficiency, accelerate the claims process, improve accountability, and reduce fraud through smart contracts and audit trails. However, its implementation is still limited to the conceptual stage and pilot projects, so policy support and a phased implementation strategy are needed.

Kecerdasan Buatan Sebagai Penggerak Inovasi Dalam Praktik Audit Kontemporer Sembiring, Sisi Maghfirah Rahmah; Sukma, Nurul Mizna; Cahyo, Rico Dwi; Kesuma, Ningrum Trija
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i1.6966

This study aims to examine the role of artificial intelligence as a driver of innovation in contemporary auditing practices. The research method used is a Systematic Literature Review (SLR) of reputable scientific articles obtained from the Scopus, Web of Science, and Google Scholar databases. The literature selection process was carried out systematically through the stages of identification, screening, eligibility, and inclusion. The results of the study show that the application of AI in auditing can improve the efficiency, accuracy, and quality of audits, particularly in data processing, risk assessment, and anomaly detection. However, the implementation of AI still faces challenges in the form of human resource readiness, data quality and security, as well as ethical and regulatory issues. This study emphasises that the successful integration of AI in auditing requires technological support, auditor competence, and an adequate regulatory framework.

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