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All Journal Transformasi: Journal of Economics and Business Management Journal of Management and Creative Business Jurnal Ekonomi dan Bisnis
Dewi Manda Anggraini
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Experiental Marketing dan Citra Perusahaan Terhadap Kepuasan Nasabah Pembiayaan Multiguna Sepeda Motor di Bank Sumut KCP Syariah Rantauprapat Ayu Rizkia Hutagaol; Dewi Manda Anggraini
Transformasi: Journal of Economics and Business Management Vol. 3 No. 3 (2024): September : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v3i3.2030

Abstract

Experiential marketing's importance and This study is primarily driven by a desire to understand how Bank Sumut KCP Syariah's corporate image impacts customer satisfaction in Rantauprapat, North Sumatra. The research strategy used in this study is a quantitative correlational approach. The term "purposeful sampling" describes one method of collecting samples. Respondents to the survey serve as the primary data collectors for this investigation. Data analysis nowadays makes use of a variety of tools, including multiple linear regression analysis, classical assumption testing, and hypothesis testing. This study aims to examine the relationship between experiential marketing, corporate image, and customer happiness at North Sumatra's Bank Sumut KCP Syariah Rantauprapat. The following outcomes were derived from the SPSS 26 5% significance level test. (1) Experiential marketing has a positive and substantial impact on customer satisfaction. The findings of the determination coefficient test and the regression coefficient both corroborate this, demonstrating that experience marketing contributes 0.401, or 40.1%, to consumer satisfaction with multipurpose motorbike finance. A significance level of (0.000 < 0.05) is used. The impact of corporate image on customer satisfaction is positively and significantly correlated with 0.401 or 40.1% of customer satisfaction, as shown by the coefficient of determination test, with a significance level of (0.003 < 0.05) and a regression coefficient of 0.389. (3) The positive F_count value of 27.740 demonstrates that experiential marketing and corporate image surpass the F_table value of 3.11 at a significance threshold of 0.000 < 0.05. Coefficient of determination values of 0.401, or 40.1%, further demonstrate that experiential marketing and corporate image variables are substantial results determinants. Other factors account for 59.9% of the total, with multipurpose motorbike financing making up 40.1%.
ANALISIS PENERAPAN STANDAR OPERASIONAL PROSEDUR (SOP) TELLER PADA PELAYANAN NASABAH DI KJKS BMT AGAM MADANI KOTO TUO Fitri Utama; Dewi Manda Anggraini
Jurnal Ekonomi dan Bisnis Vol. 2 No. 11 (2024): November
Publisher : ADISAM PUBLISHER

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Abstract

Penelitian ini di latar belakangi oleh terjadinya permasalahan pada Standar Operasional Prosedur (SOP) teller di KJKS BMT Agam Madani Koto Tuo, dimana nasabah mengeluhkan pelayanan yang diberikan oleh teller sangat lama dan kurang cekatan. Terjadi antrean panjang karena kursi di ruang tunggu tidak mencukupi, atau masalah pada sistem terjadi saat orang mencoba membayar, padahal tidak banyak orang yang menggunakan layanan tersebut. Penulis menggunakan bahan primer dan sekunder untuk menyusun penelitiannya, yang mengikuti metodologi kualitatif. Selain itu, metode pengumpulan informasi melalui dokumentasi, wawancara, dan observasi langsung. Mengumpulkan data, membersihkannya, menampilkannya, dan menghasilkan kesimpulan merupakan langkah-langkah dalam proses analisis data. Penelitian dan analisis yang penulis lakukan membawa pada kesimpulan bahwa Standar Operasional Prosedur (SOP) BMT telah diterapkan secara efektif. Teller telah melakukan tugasnya dengan baik, memberikan layanan tepat waktu kepada pelanggan yang tidak membuat mereka merasa tidak nyaman. merasa nyaman menggunakan jasa yang ditawarkan teller saat melakukan penyetoran dan penarikan tunai. Teller di KJKS BMT Agam Madani Koto Tuo memberikan pelayanan yang baik dan sebagian besar nasabah merasa puas. Namun, sebagian nasabah mengeluhkan lambatnya layanan transaksi teller sehingga membuat mereka harus mengantri lama. Penerapan program pemantauan, pelatihan, dan komunikasi sangat penting untuk memastikan bahwa layanan mematuhi Prosedur Operasi Standar (SOP). Selain itu, teller juga harus bersikap ramah, murah senyum, dan lemah lembut serta memahami tugas dan tanggung jawabnya untuk memberikan pelayanan yang baik.
Pengaruh Kemudahan dan Manfaat BSI Mobile Banking terhadap Kepuasan Mahasiswa Jurusan Perbankan Syariah Angkatan 2020 UIN Bukittinggi Aisyah Zalmi Putri; Dewi Manda Anggraini
Journal of Management and Creative Business Vol. 2 No. 4 (2024): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v2i4.3257

Abstract

The main objective of this research is to find out how the benefits and convenience of BSI Mobile Banking affect students majoring in sharia banking at UIN Bukittinggi in 2020. The method used in this research is a quantitative method. Forty respondents were selected through the use of purposive sampling selection techniques because not all samples met the appropriate criteria for the phenomenon under investigation. Methods such as hypothesis testing, classical assumption testing, basic linear regression testing, and instrument testing are used for data analysis. Based on data analysis carried out using SPSS version 25, the Adjusted R-Square test produces a value of 0.765. This shows that 76.5% of the impact on student satisfaction is caused by the convenience and benefits of BSI Mobile Banking, while the rest is influenced by other variables. Based on the T test, it is known that the convenience variable has a calculated T value greater than the T table value (1.367 > 1.687, 0.000 < 0.05), while the benefit variable has a calculated T value greater than the T table value (4.552 > 1.667, 0.000 > 0, 05), resulting in Ho rejection. It can be concluded that students' enjoyment of BSI Mobile Banking transactions is significantly influenced by the ease and benefits of using this service, or Ha received. Therefore, it is natural that sharia banking students Class of 2020 at UIN Bukittinggi will be more satisfied with BSI Mobile Banking if they feel an increased level of comfort and benefits in using this service.
ANALISIS IMPLEMENTASI LAYANAN PICK UP SERVICES UNTUK MENINGKATKAN MOTIVASI NASABAH MENABUNG DI BMT AL-HIJRAH BUKITTINGGI Honi Arsita; Dewi Manda Anggraini
Jurnal Ekonomi dan Bisnis Vol. 3 No. 5 (2025): MEI
Publisher : ADISAM PUBLISHER

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Abstract

This study was motivated by the fear and doubt of customers to bring large amounts of money to BMT Al- Hijrah Bukittinggi, fear of problems on the way to BMT Al- Hijrah Bukittinggi. Thus, this study aims to determine the impact and implementation of pick- up services in increasing customer savings motivation at BMT Al- Hijrah. This study uses a descriptive qualitative method, namely research that describes data and information in the field based on facts obtained through interviews and observations with sources. The informants in this study were staff and customers of BMT Al- Hijrah Bukittinggi. While the data analysis used was wrong with data reduction techniques, data presentation, and drawing conclusions. The research was conducted from September 13, 2024 to October 2024. Based on the research that has been done, it can be concluded that the pick- up services provided by BMT Al- Hijrah Bukittinggi influence customers' decisions to save. This is shown by the large response of BMT Al Hijrah Bukittinggi customers who have a high average service level value, thus supporting that the service provided to customers will have a positive influence on customer decisions later. BMT Al Hijrah Bukittinggi has also improved the quality of pick up service through indicators of service quality success such as, evidence of financial, reliability, responsiveness, guarantees, and empathy. The optimal implementation of all indicators of service quality success will increase customer trust and interest in saving at BMT Al Hijrah Bukittinggi. Good service will be able to form a positive attitude in the early stages of customers towards the BAIT Al Hijrah Bukittinggi institution. This positive attitude is formed on the basis of customer satisfaction which will consistently cause interest in using the products and services offered which in the end customers will decide to become permanent customers at BMT Al Hijrah Bukittinggi.
Co-Authors Aisyah Zalmi Putri Ayu Rizkia Hutagaol Fitri Utama Honi Arsita