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All Journal Journal of Public Representative and Society Provision Karimah Tauhid
Hasanah, Tamimatul
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Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences

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Journal : Journal of Public Representative and Society Provision

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Implementation of New Public Service (NPS) Principles in Identity Document Issuance Services in Periuk Jaya Urban Village, Tangerang City Sari, Putri Alfiyyah; Tazkia, Siska Rahayu Indri; Hasanah, Tamimatul; Kurniawan, Irvan Arif
Journal of Public Representative and Society Provision Vol. 5 No. 2 (2025): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v5i2.531

Abstract

This study examines the implementation of the New Public Service (NPS) principles in providing Digital Population Identity (IKD) services in Periuk Jaya Village, Tangerang City. NPS principles emphasize public service based on community needs, citizen participation, and transparency. The research employed a descriptive qualitative method, utilizing primary data from in-depth interviews and observations, as well as secondary data from official documents. The findings reveal that Periuk Jaya Village has endeavored to implement NPS principles through IKD benefit socialization, infrastructure enhancement, and technical training for village officials. However, challenges remain, including limited public understanding, inadequate technological infrastructure, and administrative complexities. Recommendations include more inclusive socialization, technological infrastructure development, and continuous training for officials. Implementing NPS principles is expected to foster public services that are more responsive, inclusive, and community-oriented.
Co-Authors Heni Pujiastuti Indriani, Putri Irvan Arif Kurniawan Nafiah, Idhotun Riana, Inda Sari, Putri Alfiyyah Tazkia, Siska Rahayu Indri Tazkiya, Siska Rahayu Indri