Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Khazanah: Jurnal Pengembangan Kearsipan Jurnal Pendidikan Administrasi Perkantoran (JPAP)
Santi, Zuli Erma
Unknown Affiliation
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Assessing Archival User Satisfaction at University Archives: a Case Study at Universitas Gadjah Mada Setyawan, Herman; Santi, Zuli Erma
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 11 No 3 (2023): December
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v11n3.p138-146

Abstract

In academic settings, it is important to understand user satisfaction on university archives to improve the quality of the archival system. This study aims to measure user satisfaction at the University Archives of Universitas Gadjah Mada. This study used a quantitative descriptive research design. The sample of this study was 38 archive users from 2023. Data on user satisfaction was collected using surveys. The result showed that the archive's quality of information, system, service, and reading room were above 91%. This study examines highly satisfied users of university archive services, identifying key factors that promote satisfaction and informing future service development. The results of this study are expected to provide practical guidance for university archive managers in improving their archive services to achieve higher levels of user satisfaction.
Strategi Kreatif Dinas Perpustakaan dan Kearsipan di Daerah Istimewa Yogyakarta Dalam Membangun Budaya Sadar Tertib Arsip Agustina, Fitria; Santi, Zuli Erma
Khazanah: Jurnal Pengembangan Kearsipan Vol 18, No 1 (2025): Mei 2025
Publisher : Perpustakaan dan Arsip Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/khazanah.106469

Abstract

This study evaluates the implementation of the archive awareness campaign in the Special Region of Yogyakarta (DIY) using a qualitative approach with a descriptive design. Data were collected through in-depth interviews, and document studies, then analyzed interactively. The results indicate that the campaign successfully raised public awareness about the importance of orderly archive management, with high participation rates across various regions. However, several challenges, such as budget constraints, inadequate infrastructure, and a lack of skilled human resources, particularly in digital archive management, still hinder the program's effectiveness and sustainability. To enhance the campaign's success, this study recommends increasing budget allocation, providing human resource training, utilizing information technology, and implementing more systematic monitoring and evaluation. Collaboration among local governments, communities, and related institutions is also deemed crucial to achieving shared goals. The success of this campaign is expected to serve as a model for other regions in raising awareness and improving the quality of archive management, as well as delivering sustainable positive impacts.
Co-Authors Fitria Agustina Setyawan, Herman