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All Journal Health Information : Jurnal Penelitian Bookchapter Kesehatan Masyarakat Universitas Negeri Semarang
Wigatie, Ragil Ayu
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Analisis Kepuasan Pengguna Aplikasi Mobile JKN di BPJS Kesehatan Kantor Cabang Magelang Wigatie, Ragil Ayu; Zainafree, Intan
Health Information : Jurnal Penelitian Content Digitized
Publisher : Poltekkes Kemenkes Kendari

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Abstract

Optimizing the digitization of public services is one of the essential factors in creating community satisfaction as service users. As a fulfillment of the commitment to JKN-KIS participants, BPJS Kesehatan has developed various innovations based on information technology. The JKN Mobile Application is a form of digital transformation in which administrative services at branch offices and health facilities can now be accessed anywhere and without time limits. The aim of this research is to assess how contented JKN members in the BPJS Kesehatan KC Magelang region are with the Mobile JKN app. This study uses a quantitative descriptive method. The population studied was JKN-KIS participants who had registered in the Mobile JKN application and were domiciled in the work area of ??the BPJS Kesehatan KC Magelang, then 100 samples were selected using a purposive sampling technique and distributing questionnaires with a Likert scale as a data collection technique. The variable used is End User Computing Satisfaction (EUCS) which consists of Content, Accuracy, Format, Ease of Use, and Timeliness, with user satisfaction as the dependent variable. The study results show that most (69%) of respondents are satisfied with digitizing services through the Mobile JKN application. Users' satisfaction with the Mobile JKN application organized by BPJS Kesehatan KC Magelang was found to increase with each of the investigated variables.
DEFISIT DAN SURPLUS BPJS KESEHATAN DALAM PROGRAM JAMINAN KESEHATAN NASIONAL Zainafree, Intan; Maharani, Chatila; Syukria, Nadia; Patriajati, Maria Margareta Rosaria; Putri, Deva Amanda; Tsuroyya, Sabrina Luthfi; Wigatie, Ragil Ayu; Putri, Wulan Apriyani Gusti; Bela, Maria Vila
Bookchapter Kesehatan Masyarakat Universitas Negeri Semarang No. 5 (2024)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/km.v1i5.187

Abstract

Konsep Universal Health Coverage (UHC) diluncurkan World Health Organization (WHO) sejak tahun 1948 pada Konstitusi WHO dan terus diperbaharui dan dipertegas tahun 2005 melalui World Health Assembly Resolution 58.33. UHC di Indonesia terealisasi dalam bentuk Sistem Jaminan Sosial Nasional (SJSN) yang masuk pada program Jaminan Kesehatan Nasional (JKN). Program JKN telah dimulai pada tahun 2014 dan diharapkan dapat memberikan jaminan kesehatan bagi seluruh penduduk Indonesia. Secara spesifik program ini bertujuan untuk memberikan akses terhadap pelayanan kesehatan yang bermutu dan terjangkau bagi seluruh masyarakat Indonesia tanpa terkecuali. Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan dibentuk Presiden sebagai institusi khusus penyelenggara program JKN. BPJS Kesehatan bertanggung jawab atas pengelolaan pendaftaran peserta, pengumpulan iuran, pembayaran klaim, dan pengawasan penyedia layanan kesehatan. Paparan ini membahas kondisi keuangan BPJS Kesehatan dari waktu ke waktu dan menjabarkan faktor-faktor yang mempengaruhi kondisi keuangan tersebut.
Co-Authors Bela, Maria Vila Chatila Maharani Intan Zainafree, Intan Patriajati, Maria Margareta Rosaria Putri, Deva Amanda Putri, Wulan Apriyani Gusti Syukria, Nadia Tsuroyya, Sabrina Luthfi