Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Rekayasa Proses dan Industri Terapan
Erinda Cahya Herani
Unknown Affiliation
Chemical Engineering, Chemistry & Bioengineering Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan Puskesmas Terhadap Kepuasan Pasien BPJS Menggunakan Metode Service Quality Erinda Cahya Herani; Ismi Mashabai
Jurnal Rekayasa Proses dan Industri Terapan Vol. 1 No. 3 (2023): Agustus: Jurnal Rekayasa Proses dan Industri Terapan ( REPIT )
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/repit.v1i3.308

Abstract

Lopok Health Center is one of the government agency health centers. The problem that occurs at the Lopok Health Center is complaints from patients. This study aims to measure patient satisfaction with service quality, knowing the GAP value. The measurement of the quality of puskesmas services uses the service quality method with five dimensions, tangibles, reliability, responsiveness, assurance and empathy using a Likert scale. The results of service quality calculations obtained GAP values of tangibles dimensions (-0.6075), reliability (0.115), responsiveness (-0.08), assurance (-0.035), and empathy (-0.1825) which showed that the quality of puskesmas services given less in accordance with the expectations of the patient's wishes.
Co-Authors Ismi Mashabai