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Analisis Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien Di Rung Rawat Kelas III Rumah Sakit Duta Indah Jakarta Cici Afriani; Asriwati Asriwati; Indra Ginting
Jurnal Ilmiah Kedokteran dan Kesehatan Vol 2 No 3 (2023): September : Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/klinik.v2i3.1885

Abstract

Patient satisfaction is an important indicator that must be considered in health services. Patient satisfaction is the result of the patient's assessment of health services by comparing what is expected in accordance with the reality of health services received in a hospital health setting. The aim of the study was to find out how patient satisfaction is in the Class III Inpatient Room at Duta Indah Hospital, Jakarta. The research design used in this study was an analytic survey with a cross sectional design. The population in this study includes all patients who are inpatient at Duta Indah Jakarta Hospital for the period September 2022 to January 2023 as many as 924 people. The number of samples to be examined according to slovin is 90 people. Data analysis was performed using univariate, bivariate and multivariate analysis. The statistical test used is the chi square test and logistic regression. The results of the chi square test showed that there was a relationship between reliability, responsiveness, empathy and assurance on health service satisfaction where the p-value = 0.000. From the results of multivariate analysis, it was found that the most influential variable in this study was the responsiveness variable with an OR value of 44,746. The conclusion is that there is an influence between reliability, responsiveness, direct evidence, empathy, assurance on health service satisfaction. It is recommended to the hospital. It is hoped that they can conduct training or workshops for health workers to improve the quality of services that must be improved, especially responsiveness, a fast response to dealing with patient complaints in the Class III Inpatient Room, Duta Indah Hospital, Jakarta.
Asuhan Keperawatan Jiwa Pada Ny. T Dengan Masalah Utama Risiko Perilaku Kekerasan Akibat Skizofrenia Paranoid di Ruang Dewaruci RSJD Dr. Amino Gondohutomo Provinsi Jawa Tengah Cici Afriani; Titi Sri Suyanti; Tati Karyawati
Jurnal Anestesi Vol. 2 No. 4 (2024): Oktober : Jurnal Anestesi
Publisher : Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59680/anestesi.v2i4.1421

Abstract

Schizophrenia is a serious mental disorder with clinical manifestations such as: delusions (false beliefs), hallucinations, loss of contact wit reality (psychoisis), risk of violent behavior, abnormal thoughts that can inhibit daily activities that give rise to emotions, perceptions, thoughts, movement and behavior (Pertiwi et al., 2023). The purpose of this paper is to determine and provide psychiatric nursing care to Mrs. T with the main problem of the risk of violent behavior due to paranoid schizophrenia in the Dewaruci ward of dr. Amino Gondohutomo Mental Hospital, Cental Java Province in accordance with nursing standards. The method used is a descriptive method in the form of interviews, observations, documentation studies and literature studies. From the case review, it was found that the patients main complaint said “I was angry, shouted and even punched the door twice, ma’am”. There are 3 nursing problems, namely the risk of violent behavior, self-care deficit. Interventions are arranged base on TUM and TUK as well as on the client’s condition and can be implemented.