Article Per Year (5 Year)
p-Index From 2021 - 2026
1.182
P-Index
This Author published in this journals
All Journal JURNAL PENDIDIKAN TAMBUSAI Abdimas Mandalika Hospitality Management and Operations Journal Manager : Jurnal Ilmu manajemen
Ratnasari, Wahyu
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences

Published : 6 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 6 Documents
Search

 1 
Perencanaan Bisnis Resto dan Katering Mei Kitchen Di Palu Ratnasari, Wahyu; Setiadi, Amelia Christina
Jurnal Pendidikan Tambusai Vol. 7 No. 2 (2023): Agustus 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v7i2.7507

Abstract

Abstrak ini menjelaskan perencanaan bisnis untuk restoran dan jasa katering "Mei Kitchen" di Palu. Restoran ini bertujuan untuk menyediakan hidangan lezat dan layanan katering berkualitas bagi pelanggan di daerah tersebut. Perencanaan bisnis ini melibatkan analisis SWOT bisnis, analisis SWOT lokasi, analisis pasar, dan analisis demografi. Dengan mengintegrasikan hasil dari analisis tersebut, perencanaan bisnis "Mei Kitchen" di Palu dapat terbentuk dengan baik, memenuhi kebutuhan pelanggan, dan mencapai keuntungan yang berkelanjutan.
Kompetensi Manajemen SDM Berbasif Ekonomi Kreatif Ratnasari, Wahyu; Halim, Abdul; Mulia, Hamdana; Saragih, Dothy Amelia
Abdimas Mandalika Vol 4, No 1 (2024): Agustus
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/am.v4i1.26015

Abstract

Abstract:  The competence of MSME HR Management often receives less attention. Often, HR is only seen as a mere means of production. The purpose of this service is to provide training and assistance to MSME actors in Balikpapan city about human resource competencies such as aspects of labor law compliance, recruitment, personnel administration, wage determination, performance assessment, The method in the implementation of this service activity is the distribution of materials, lectures, questions and answers and discussions. The results of the service activities show that this training has a significant positive impact on the ability and readiness of MSME actors in facing economic challenges and taking advantage of existing opportunities.Abstrak Kompetensi Manajemen SDM UMKM seringkali kurang mendapat perhatian. Seringkali, SDM hanya dipandang sebagai alat produksi semata. Tujuan pengabdian ini adalah untuk memberikan pelatihan dan pendampingan kepada para pelaku UMKM kota Balikpapan tentang kompetensi SDM seperti aspek kepatuhan hukum ketenagakerjaan, rekrutmen, administrasi kepegawaian, penetapan upah, penilaian kinerja, Metode dalam pelaksanaan kegiatan pengabdian ini adalah pembagian materi, ceramah, tanya jawab dan diskusi. Hasil kegiatan pengabdian menunjukkan bahwa pelatihan ini memberikan dampak positif yang signifikan terhadap kemampuan dan kesiapan pelaku UMKM dalam menghadapi tantangan ekonomi dan memanfaatkan peluang yang ada
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan di Hotel JW Marriott Surabaya Ratnasari, Wahyu; Nancy, Nancy
Jurnal Pendidikan Tambusai Vol. 8 No. 2 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perkembangan perekonomian di Surabaya semakin meningkatkan persaingan dalam dunia bisnis, bisnis jasa perhotelan adalah salah satunya. JW Marriott Hotel Surabaya dianggap sebagai hotel bintang lima dengan beragam fasilitas dan layanan yang ditawarkan kepada pelanggan. Namun persaingan dibisnis hotel bintang lima semakin meningkat dan kepuasan pelanggan semakin meningkat kunci untuk memenangkan pasar. Kualitas pelayanan yang baik sangat penting untuk dilakukan pelanggan merasa puas sehingga mereka akan kembali lagi. Tujuan dari penelitian ini adalah untuk mengetahui dampak servqual terhadap pelanggan kepuasan di JW Marriott Hotel Surabaya. Pendekatan dalam hal ini penelitian ini bersifat kuantitatif, dan jenis penelitian ini adalah menguji hubungan sebab akibat variable hubungan. Populasi dalam penelitian ini adalah pelanggan JW Marriott Surabaya, Teknik pengambilan sampelnya menggunakan aksidental contoh. Metode pengumpulan data yang digunakan adalah observasi dan kuesioner. Metode analisis yang digunakan dalam penelitian ini adalah metode ganda analisis regresi linier.
Analisis Tingkat Penjualan Coconut Shake Ratnasari, Wahyu; Nucifera, Natasya
Jurnal Pendidikan Tambusai Vol. 8 No. 2 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Jenis minuman saat ini sudah sangat beragam, Coconut Shake merupakan minuman yang berbahan dasar kelapa dan memiliki beberapa varian rasa. Tujuan dari penelitian ini yaitu untuk mengetahui tingkat penjualan minuman Coconut Shake, Penelitian ini merupakan penelitian kuantitatif deskriptif yang menggambarkan data kuantitatif yang diperoleh menyangkut keadaan subyek atau fenomena. Waktu penjualan Agustus 2023 – Desember 2023. Data penjualan Coconut Shake yang diteliti meliputi Tujuh varian, yakni Mangga, Alpukat, Tiramisu, Chocolate, Ori, Durian dan Cincau. Hasil penelitian menunjukkan bahwa, volume penjualan yang terbanyak disetiap bulan yaitu varian Original yang memiliki rasa enak tanpa campuran perasa, menjadikan varian Original memiliki total penjualan terbanyak serta penetapan harga yang cukup murah diiringi dengan cita rasa yang cukup sesuai diminati dan laba bersih yang diperoleh adalah Rp.3.500.000. Varian terlaris selama penjualan 5 bulan ini yaitu varian Ori dan Mangga.
Human Resource Strategy on Organizational Performance Ratnasari, Wahyu
Manager : Jurnal Ilmu Manajemen Vol. 7 No. 2 (2024): Manager : Jurnal Ilmu Manajemen
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to explore the impact of human resource (HR) strategies on organizational performance at universities in Balikpapan. Utilizing a qualitative approach, data was gathered from 12 universities to examine how HR practices influence teaching quality, research, services, and institutional competitiveness. The findings indicate that universities with rigorous recruitment and selection processes tend to have more qualified staff, enhancing the quality of education and services. Regular training and development programs lead to increased competency and productivity among employees, fostering innovation and adaptability. Comprehensive performance management systems, including feedback and rewards, boost employee motivation and accountability, further improving institutional outputs. Competitive compensation and benefits packages attract and retain high-quality staff, resulting in greater employee satisfaction and loyalty. Lastly, a positive organizational culture and high employee engagement correlate with increased job satisfaction, productivity, and innovation. Overall, effective HR strategies are crucial for enhancing the performance and competitiveness of universities in Balikpapan.
Adopting AI-Powered Automation for Optimizing Hotel Operational Performance: A Cross-Country Comparative Study Ratnasari, Wahyu; Astuti, Yuli
Hospitality Management and Operations Journal Vol. 2 No. 2 (2025): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v2i2.46

Abstract

Rapid advancements in artificial intelligence (AI) and service automation have transformed operational models in the global hospitality industry. Hotels increasingly implement AI-powered technologies such as automated check-in systems, service robots, predictive analytics, and intelligent housekeeping tools to enhance efficiency, reduce labor costs, and improve service quality. However, AI adoption varies significantly across countries due to differences in digital readiness, cultural acceptance, workforce adaptability, and investment capacity. This study aims to examine how AI-powered automation influences hotel operational performance across countries with different levels of technological maturity. A comparative study across five countries examined operational metrics and managerial insights from 210 hotels. The findings reveal that AI adoption enhances operational performance across all countries, though to varying degrees. Hotels in high-adoption countries reported up to a 45% improvement in operational efficiency, while those in emerging economies achieved 18–25% gains, constrained mainly by infrastructural and organizational factors. The study concludes that AI-powered automation delivers substantial operational benefits, but its effectiveness depends on contextual factors, including digital infrastructure, investment capacity, and cultural acceptance. This research contributes to the hospitality management literature by offering one of the first empirical, multi-country models explaining differential AI performance outcomes and by providing strategic guidance for hotel managers planning AI integration across diverse markets.
Co-Authors A Halim Mulia, Hamdana Nancy Nancy Nucifera, Natasya Saragih, Dothy Amelia Setiadi, Amelia Christina Yuli Astuti