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All Journal Journal of Telenursing (JOTING)
Duha, Sonya Marsela Pieta
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Health Professions Nursing

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Mutu Pelayanan Puskesmas dengan Status Akreditasi di Puskesmas Duha, Sonya Marsela Pieta; Ginting, Chrismis Novalinda; Nasution, Ali Napiah
Journal of Telenursing (JOTING) Vol 6 No 2 (2024): Journal of Telenursing (JOTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joting.v6i2.11941

Abstract

This study aimed to see the relationship between service quality and the accreditation status of the Health Center. The research method used a cross-sectional study. Data were collected using a questionnaire sheet. The collected data were analyzed using the Chi-Square test. The study's results showed a significant relationship between the service quality dimensions (responsiveness, assurance, tangible, empathy, and reliability) and the accreditation status of the health center. This study concludes a relationship between responsiveness, assurance, tangible, empathy, and reliability with accreditation status. Keywords: Accreditation, Service Quality, Health Center
Co-Authors Ginting, Chrismis Novalinda Nasution, Ali Napiah