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All Journal JURNAL ADMINISTRASI BISNIS Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Administrasi Bisnis
Zahra, Alisa
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Pengembangan Kualitas Pelayanan Jasa Pengiriman Barang pada PT Pos Indonesia (Persero) KCU Bandung Zahra, Alisa; Herawaty, Tetty; MUttaqin, Zaenal
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 14 No. 1 (2024)
Publisher : Universitas Sam Ratulangi

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Abstract

The development of service quality in logistics companies relies on policies, strategies, planning, and preparing Standard Operating Procedures. PT Pos Indonesia is currently competing with rival companies. So, companies must provide the best service to provide satisfaction to consumers. This research aims to determine the quality of service at PT Pos Indonesia KCU Bandung. This research uses descriptive qualitative research methods. Data collection in this research carried out observations and interviews. The data analysis used is descriptive, SWOT analysis, IFAS analysis, and EFAS analysis. Based on the research conducted, it can be seen that the quality of service at PT Pos Indonesia KCU Bandung has been carried out well. PT Pos Indonesia has an SOP for sending goods and a system for resolving consumer complaints through the Customer Complaint Handling application. Based on the IFAS and EFAS analysis, it can be seen that PT Pos Indonesia KCU Bandung is in the quadrant I position, which means that the company has great strength to take advantage of existing opportunities.
Pengembangan Kualitas Pelayanan Jasa Pengiriman Barang pada PT Pos Indonesia (Persero) KCU Bandung Zahra, Alisa; Herawaty, Tetty; MUttaqin, Zaenal
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 14 No. 1 (2024)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of service quality in logistics companies relies on policies, strategies, planning, and preparing Standard Operating Procedures. PT Pos Indonesia is currently competing with rival companies. So, companies must provide the best service to provide satisfaction to consumers. This research aims to determine the quality of service at PT Pos Indonesia KCU Bandung. This research uses descriptive qualitative research methods. Data collection in this research carried out observations and interviews. The data analysis used is descriptive, SWOT analysis, IFAS analysis, and EFAS analysis. Based on the research conducted, it can be seen that the quality of service at PT Pos Indonesia KCU Bandung has been carried out well. PT Pos Indonesia has an SOP for sending goods and a system for resolving consumer complaints through the Customer Complaint Handling application. Based on the IFAS and EFAS analysis, it can be seen that PT Pos Indonesia KCU Bandung is in the quadrant I position, which means that the company has great strength to take advantage of existing opportunities.
‘DAGUSIBU' (GET, USE, SAVE, AND DISPOSE) DRUG MANAGEMENT COUNCELLING IN PENGALANGAN VILLAGE, MENGANTI DISTRICT, GRESIK REGENCY Ibaidah, Puji; Az Zahra, Nadhifa; Sakina, Antya Putri; Hadi, Vivia Inayah; Azizah, Putri Nur; Ayudya, Fidela Putri; Nusantara, Rizal Harjuna Guntur; Zahra, Alisa; Kiuk, Farel Jevons
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 8 No. 2 (2024): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jlm.v8i2.2024.225-234

Abstract

Self-medication behaviors of the society kept increasing as years passed, including for the residents of Desa Pengalangan, Kecamatan Menganti, Kabupaten Gresik. Over-the-counter medicines, the ones that can be obtained without a prescription, have been a prior solution to relieve the symptoms of various diseases. Unfortunately, the consumption of these medicines is not accompanied by proficient knowledge of how to manage medicines properly. Consequently, the health of the community and environment are negatively affected. Therefore, it is considered crucial to educate society as a form of approach made for promoting public health and preventing the irrational usage of medicines. Socialization of the ‘DAGUSIBU' (dapatkan, gunakan, simpan, dan buang) [eng: get, use, store, and dispose] of medicines through a session of interactive mini-lecture and simulation, has been chosen to be the proper modality to deliver such information about managing medicines. About 21 health cadres of Desa Pengalangan are involved in this program, fulfilling the pretests and post-tests as instruments to determine the level of knowledge of the society about medicines. Based on the result of this program, it is noted that an average of 80.9% participants' level of knowledge increases after socialization. Highest increase in the level of knowledge is reported in the topics ‘Golongan obat' [eng: drug's classes] (85,7%) and ‘DAGUSIBU obat' (85,7%), while the topic ‘Penggunaan antibiotik' [eng: antibiotic usage] (71,4%) becomes the topic with the least increase in the level of knowledge. Though these findings seem in line with the previous studies, innovations are required to optimize the increase of society's level of knowledge in managing medicines.
Co-Authors Ayudya, Fidela Putri Az Zahra, Nadhifa Hadi, Vivia Inayah Ibaidah, Puji Kiuk, Farel Jevons Nusantara, Rizal Harjuna Guntur Putri Nur Azizah, Putri Nur Sakina, Antya Putri Tetty Herawaty, Tetty Zaenal Muttaqin