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Peningkatan Kapasitas Usaha Produk Olahan Bonggol Pisang melalui Pendampingan Inkubator Bisnis Wijayanti, Reni; Adfani, Mochamad Diva; Valentina, Chrysta; Siregar, Izza Nur Lathifa; Rahayu, Katharina
Setia Mengabdi: Jurnal Pengabdian kepada Masyarakat Vol. 4 No. 2 (2023): Desember 2023
Publisher : Politeknik STIA LAN Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/setiamengabdi.v4i2.49

Indonesia is an agrarian country with a large agricultural resource base, including Indramayu with its vast agricultural land resources and its famous banana cultivation, which is widely spread in the Karangampel area. A company in Indramayu has developed a processed food product called Bongsang (banana trunk) that offers a solution to the problem of banana trunk waste by processing it into a product with economic value. Research also shows that banana trunks contain nutrients and vitamins, making them a healthy and multifunctional product.To improve business capacity, the Bongsang team partnered with a business incubator. The incubator plays an important role in providing training, mentoring, facilitating product development, and access to financial institutions and marketing. The incubation process for Bongsang products lasted for four months and consisted of mentoring and business matching activities. The mentoring provided included main mentoring, legality, production, and marketing. This innovative solution to banana trunk waste processing will become a high-value product and also has the potential to improve the economic situation in the region.

Peran Kualitas Layanan dan Harapan Pelanggan terhadap Kepuasan melalui Nilai yang Dirasakan Siregar, Izza Nur Lathifa; Ravenska, Nanda; Fitriani , Laksmi; Tindaon, Susi Susanti
Jurnal Akuntansi, Keuangan, dan Manajemen Vol. 6 No. 4 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i4.4898

Purpose: Customer satisfaction is a critical benchmark in assessing the performance of state-owned enterprises (SOEs) as it represents public trust and long-term service sustainability. In the electricity sector, performance is measured not only by technical indicators but also by the ability to fulfill customer expectations and deliver perceived value. Methodology/Approach: The research employed a quantitative explanatory design, surveying 249 customers of PLN UP3 Bandung who had used the contact center service within the last six months, selected using purposive sampling. Data validity and reliability were tested with SPSS, while hypothesis testing and structural modeling were conducted using SEM-PLS with SmartPLS. Results/Findings: The analysis demonstrates that service quality has a strong and significant influence on perceived value and satisfaction (0.688). Customer expectations also positively affect perceived value (0.241). Moreover, perceived value mediates the influence of both variables on customer satisfaction, with a path coefficient of 0.823. These findings led to the formulation of five strategic initiatives aimed at strengthening customer interaction and improving satisfaction levels at PLN UP3 Bandung. Conclusions: The study concludes that enhancing service quality and aligning with customer expectations directly and indirectly increases satisfaction through perceived value. Strengthening perceived value contributes to customer loyalty, trust, and sustainable service delivery. Limitations: The study is limited to one PLN regional unit and a short data collection period. Contribution: This research provides practical insights for PLN in optimizing service strategies and enriches academic discussions on the mediating role of perceived value in shaping satisfaction.

Penguatan Inovasi Masyarakat melalui Program Innovation Camp and Competition STIA LAN Bandung Siregar, Izza Nur Lathifa; Yulianti, Nadia; Mursalim, Siti Widharetno
Yumary: Jurnal Pengabdian kepada Masyarakat Vol. 6 No. 1 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v6i1.4302

Purpose: This study aims to analyze the impact of the Innovation Camp and Competition program on strengthening community innovation. It explores how this program fosters creativity, problem-solving skills, and local economic development through collaborative innovation initiatives. Methodology: This research employs a qualitative approach with a case study method, conducted in various local communities implementing the Innovation Camp and Competition program. Data were collected through in-depth interviews with program participants and organizers, direct observations during program implementation, and document analysis of innovation outcomes. Thematic analysis was performed using (Braun & Clarke, 2023) framework to identify key patterns and themes. Results: The findings indicate that the Innovation Camp and Competition program significantly enhances participants’ ability to generate creative solutions to local challenges. The program fosters an innovative mindset, strengthens community collaboration, and contributes to sustainable economic activities. Key success factors include government support, private sector involvement, and active community participation. Conclusion: Training in Central Lampung effectively improved conflict mapping skills, with increased scores and calls for more practical sessions and sustained support. Limitations: This study focuses on specific case studies, limiting the generalizability of findings. Further research with broader coverage and comparative analysis across different regions is recommended. Contribution: This study contributes to the field of community development, social innovation, and entrepreneurship education. It provides insights for policymakers, educators, and program developers on designing effective innovation-driven community empowerment program.

Peran Kualitas Layanan dan Harapan Pelanggan terhadap Kepuasan melalui Nilai yang Dirasakan Siregar, Izza Nur Lathifa; Ravenska, Nanda; Fitriani , Laksmi; Tindaon, Susi Susanti
Jurnal Akuntansi, Keuangan, dan Manajemen Vol 6 No 4 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i4.4898

Purpose: Customer satisfaction is a critical benchmark in assessing the performance of state-owned enterprises (SOEs) as it represents public trust and long-term service sustainability. In the electricity sector, performance is measured not only by technical indicators but also by the ability to fulfill customer expectations and deliver perceived value. Methodology/Approach: The research employed a quantitative explanatory design, surveying 249 customers of PLN UP3 Bandung who had used the contact center service within the last six months, selected using purposive sampling. Data validity and reliability were tested with SPSS, while hypothesis testing and structural modeling were conducted using SEM-PLS with SmartPLS. Results/Findings: The analysis demonstrates that service quality has a strong and significant influence on perceived value and satisfaction (0.688). Customer expectations also positively affect perceived value (0.241). Moreover, perceived value mediates the influence of both variables on customer satisfaction, with a path coefficient of 0.823. These findings led to the formulation of five strategic initiatives aimed at strengthening customer interaction and improving satisfaction levels at PLN UP3 Bandung. Conclusions: The study concludes that enhancing service quality and aligning with customer expectations directly and indirectly increases satisfaction through perceived value. Strengthening perceived value contributes to customer loyalty, trust, and sustainable service delivery. Limitations: The study is limited to one PLN regional unit and a short data collection period. Contribution: This research provides practical insights for PLN in optimizing service strategies and enriches academic discussions on the mediating role of perceived value in shaping satisfaction.

Penguatan Inovasi Masyarakat melalui Program Innovation Camp and Competition STIA LAN Bandung Siregar, Izza Nur Lathifa; Yulianti, Nadia; Mursalim, Siti Widharetno
Yumary: Jurnal Pengabdian kepada Masyarakat Vol 6 No 1 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v6i1.4302

Purpose: This study aims to analyze the impact of the Innovation Camp and Competition program on strengthening community innovation. It explores how this program fosters creativity, problem-solving skills, and local economic development through collaborative innovation initiatives. Methodology: This research employs a qualitative approach with a case study method, conducted in various local communities implementing the Innovation Camp and Competition program. Data were collected through in-depth interviews with program participants and organizers, direct observations during program implementation, and document analysis of innovation outcomes. Thematic analysis was performed using (Braun & Clarke, 2023) framework to identify key patterns and themes. Results: The findings indicate that the Innovation Camp and Competition program significantly enhances participants’ ability to generate creative solutions to local challenges. The program fosters an innovative mindset, strengthens community collaboration, and contributes to sustainable economic activities. Key success factors include government support, private sector involvement, and active community participation. Conclusion: Training in Central Lampung effectively improved conflict mapping skills, with increased scores and calls for more practical sessions and sustained support. Limitations: This study focuses on specific case studies, limiting the generalizability of findings. Further research with broader coverage and comparative analysis across different regions is recommended. Contribution: This study contributes to the field of community development, social innovation, and entrepreneurship education. It provides insights for policymakers, educators, and program developers on designing effective innovation-driven community empowerment program.

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