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All Journal The Indonesian Journal of Business Administration JURIKOM (Jurnal Riset Komputer) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Ilmu Manajemen Advantage Jurnal Ilmu Sosial, Pendidikan Dan Humaniora Journal of Artificial Intelligence and Digital Business GEMAH RIPAH: Jurnal Bisnis Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Nanda Ravenska
Politeknik STIA LAN Bandung
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Mathematics Social Sciences Other

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Proposed Performance Management System Design Using IPMS (Integrated Performance Management System) Framework at PT Kereta Api Indonesia (Persero) Ravenska, Nanda; Wibisono, Dermawan
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract - PT Oranyeprima or hereinafter referred to company is the state-owned company that provides and manages railway transportation service. The company's goal is to implement and support government policies and programs in the field of economy and national development, by providing high quality and competitive goods and services. Therefore, to assist the achievement of national economic growth, then the company needs to manage its performance by producing a good service to contribute in increasing state revenues, and also be able to compete domestically and internationally. Currently, the performance management system implementation at PT Oranyeprima uses KPKU and Balanced Scorecard frameworks. The implementations of both methods are not effective and not fully implemented by the employees. Most employees do not understand the performance management system, and do not get the essence from the performance management system implementation. This study aims to provide the proposed performance management system design of PT Oranyeprima. PT Oranyeprima focus on meeting customer service according to the company's vision is to be the best railway service provider focusing on customer service and meeting stakeholder expectations. Mission of the company is undertaking the best business practices to create higher added value for the stakeholders. IPMS (Integrated Performance Management System) method was chosen as a performance management framework to be designed at PT Oranyeprima, because IPMS has focus successes in accordance with the vision, mission and objectives of the company which is the integration between aspects of financial and non-financial. IPMS is believed to be easily understood by the employees in the company. The author designed the performance indicators for the company based on three perspectives within IPMS namely: organizational result, internal processes, and resources capabilities. The performance indicators adjusted to the company's strategy in 2015. The performance indicators generated are related to profitability, customer, government and society, welfare and productivity of employees, operation processes, marketing, infrastructure, innovation and technological development. By implementing the performance management system using IPMS, the employees will more easily understand and motivated to implement the performance management system. In addition, the company will obtain a picture of the achievement of the company to date, and also the company can make continuous improvement and achieve the excellence performance. Keywords: IPMS, integrated performance management system, performance management system, railway industry, state-owned enterprise
Analisa Kesenjangan Pembelajaran Daring Selama Pandemi: Studi Kasus Penerapan E-Study dan Microsoft Team Nanda Ravenska; Hafid Aditya Pradesa
JURIKOM (Jurnal Riset Komputer) Vol 8, No 6 (2021): Desember 2021
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v8i6.3764

Abstract

Tujuan penelitian ini adalah untuk menganalisis persepsi dari mahasiswa tentang pelaksanaan pembelajaran daring pada Politeknik STIA LAN Bandung, sebuah perguruan tinggi yang bertransformasi dari perguruan tinggi akademik menjadi perguruan tinggi vokasi sejak tahun 2020. Sebelum terjadinya pandemi global, institusi Politeknik STIA LAN Bandung telah berubah secara kelembagaan (d.a. Sekolah Tinggi Ilmu Administrasi – Lembaga Administrasi Negara atau STIA LAN Bandung). Di tengah – tengah tantangan perubahan kelembagaan yang dihadapi, institusi dihadapkan kepada peristiwa global yang berdampak kepada seluruh sendi kehidupan yaitu pandemi Covid-19. Pendidikan tetap harus berjalan, sehingga alternatif yang dapat dilakukan dengan menerapkan pembelajaran daring. Data yang dikumpulkan dalam survey ini dilakukan melalui penyebaran kuesioner kepada para mahasiswa. Instrumen evaluasi pembelajaran daring dikembangkan untuk survey ini yang terdiri dari 21 item pernyataan. Metode pengolahan data nilai dari pembelajaran daring dihitung dengan menggunakan “nilai rata-rata” dari seluruh item dalam instrumen survey pembelajaran daring. Kesimpulan dari hasil evaluasi indeks persepsi mahasiswa terhadap kualitas pembelajaran daring semester ganjil Tahun 2020 – 2021 adalah terdapat delapan indikator penilaian pembelajaran daring yang melebihi target atau standar minimal yang telah ditentukan. Secara keseluruhan nilai rata – rata dari pembelajaran daring di Politeknik STIA LAN Bandung adalah baik ditunjukkan dengan skor nilai 3,156 meskipun belum memenuhi standar dari nilai kepuasan yakni 3,2.
Pemanfaatan E-Study pada Kegiatan Pembelajaran di Politeknik STIA LAN Bandung Rodlial Ramdhan Tackbir Abubakar; Nanda Ravenska
JURIKOM (Jurnal Riset Komputer) Vol 8, No 6 (2021): Desember 2021
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v8i6.3739

Abstract

Pemanfaatan E-study dalam kegiatan pembelajaran di Politeknik STIA LAN Bandung menciptakan suasana pembelajaran yang lebih efektif dan efisien. Hal ini dapat tercapai karena mahasiswa/i mendapatkan kesempatan untuk berinteraksi, baik dengan dosen maupun teman sekelas secara fleksibel, serta dapat mengeksplorasi materi kuliah secara lebih luas. Mahasiswa/i dapat melakukan pembelajaran dengan dosen melalui e-study secara tekstual maupun visual. Metode pembelajaran dapat dipilih secara sinkron ataupun asinkron. Fitur yang tersedia juga cukup beragam, mulai dari fitur untuk menyajikan materi, melakukan diskusi, memberikan tugas, kuis, sampai pada penyelenggaraan ujian khususnya UTS dan UAS. Melalui e-study, Mahasiswa/i dapat belajar meskipun ia tidak hadir di kelas secara fisik. Penelitian ini akan mengelaborasi pemanfaatan e-study sebagai media pembelajaran jarak jauh yang digunakan di Politeknik STIA LAN Bandung selama 3 Tahun terakhir.
Applying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality Firda Auliawati Nuraieni; Nanda Ravenska; Hafid Aditya Pradesa
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.779

Abstract

The more the startups are established in Indonesia, the higher the competition for companies in offering their products and services to customers. In overcoming increasingly fierce business competition, Bliin always makes efforts to improve the quality of service on its application with the aim of creating customer satisfaction. This research employed a descriptive, quantitative method. The population in this study comprises the users of Bliin application who have made transactions and live in Bandung City. the sample used amounted to 191 respondents. The data were collected through questionnaires. The analysis method used the Gap analysis and Importance Performance Analysis (IPA). Based on the Gap analysis method, the overall Gap average value shows the results (-0.43) However, from the overall value per attribute item, almost all attributes are negative. There are only three attribute items that are positive. On the overall average value of the level of performance of (3.73) is smaller than the level of importance or expectation of (4.16). This indicates that the perceived service < the expected service which means that the perceived performance is not as expected. From the results of the IPA analysis method on the Cartesian diagram mapping, there are 9 attributes in quadrant I (high importance and low performance) and 8 attributes in quadrant II (high importance and high performance).
Penguatan Pengusaha Pemula Berbasis Teknologi Jawa Barat Melalui Pendampingan Inkubator Bisnis Politeknik Stia Lan Bandung (Strengthen Technology-Based Startup Entrepreneurs In West Java Through Assistance Activities By Politeknik Stia Lan Bandung’s Business Incubator) Siti Widharetno Mursalim; Nanda Ravenska; Reni Wijayanti
Setia Mengabdi: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 1 (2020): Vol. 1, No.1, Juni 2020
Publisher : Politeknik STIA LAN Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/setiamengabdi.v1i1.1

Abstract

Business failure is feared by entrepreneurs, including new entrepreneurs. The existence of a business incubator can actually contribute to the development of new businesses so it can provide added value to the Indonesian economy. During 2019, the Business Incubator Center (Bicube) Politeknik STIA LAN Bandung as one of the technology business incubators has conducted several assistance activities for technology-based startup entrepreneurs in West Java. The activities are assistance in making Business Model Canvas (BMC), funding proposals, marketing strategies, and facilitating network expansion through the implementation of Business Matching. The activities begin with a selection process that generates 20 technology-based startup entrepreneurs who are domiciled in West Java. Furthermore, those 20 selected entrepreneurs have the right to participate in assistance activities carried out by Bicube. All of these assistance activities will provide new entrepreneurs with the knowledge and skills to strengthen business management so that they can develop and improve the competitiveness of their products and businesses.ABSTRAKKegagalan dalam usaha merupakan hal yang ditakutkan oleh para pengusaha, termasuk pengusaha pemula. Keberadaan inkubator bisnis sudah sejatinya dapat turut berkontribusi terhadap perkembangan usaha baru/pemula sehingga dapat memberikan nilai tambah bagi perekonomian di Indonesia. Selama tahun 2019, Business Incubator Center (Bicube) Politeknik STIA LAN Bandung sebagai salah satu inkubator bisnis teknologi telah melakukan beberapa kegiatan pendampingan terhadap pengusaha pemula berbasis teknologi di Jawa Barat. Bentuk kegiatan yang dilakukan adalah berupa pendampingan pembuatan Business Model Canvas (BMC), proposal pendanaan, strategi pemasaran, dan fasilitasi perluasan jejaring melalui pelaksanaan Business Matching. Metode pelaksanaan kegiatan diawali dengan proses seleksi yang menghasilkan 20 pengusaha pemula berbasis teknologi yang berdomisili di Jawa Barat. Selanjutnya, 20 pengusaha pemula yang telah lolos tersebut berhak mengikuti empat bentuk kegiatan pendampingan yang dilaksanakan oleh Bicube. Seluruh kegiatan pendampingan ini akan memberikan pengetahuan dan keterampilan yang terkait dengan penguatan manajemen bisnis kepada pengusaha pemula sehingga mereka dapat berkembang serta meningkatkan daya saing produk dan usaha mereka.
PENDAMPINGAN USAHA PANGAN OLAHAN SUSU TENJOMILK DESA TENJOLAYA KABUPATEN BANDUNG Nanda Ravenska; Pranandiva Dwi Asri N A; Dewi Ambarwati; Ariana Nashya Sandi P; Nadia Yulianti; Yuniar Daniati
Setia Mengabdi: Jurnal Pengabdian kepada Masyarakat Vol. 4 No. 1 (2023): Juni 2023
Publisher : Politeknik STIA LAN Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/setiamengabdi.v4i1.40

Abstract

Tenjolaya Village is one of the villages in Bandung Regency as a contributor to fresh cow's milk from dairy cattle. The Tenjolaya Village breeder group has a large volume of cow's milk but has not been able to optimally manage livestock products which can be sold at a higher selling price. One of the efforts to optimize livestock production in the form of fresh cow's milk is by processing it into dairy food products. The Business Incubator Center (Bicube) Politeknik STIA LAN Bandung provides business assistance for the people of Tenjolaya Village so that they can optimize the utilization of fresh cow's milk. The method of implementing the assistance activities consists of two stages, namely the preparation and business assistance stages. The results of business assistance activities include the TenjoMilk trademark, NIB, PIRT permit, packaging design, email and social media accounts, as well as product selling price estimation. These business assistance activities enable the community to independently produce higher quality and competitive dairy products which can be an alternative for earning income and improving the welfare of the people of Tenjolaya Village.
PERILAKU IMPULSIVE BUYING MASYARAKAT BANDUNG RAYA PADA MASA PANDEMI COVID-19 BERDASARKAN PERBEDAAN GENDER: Evaluasi Program A-Life Ravenska, Nanda; Zulvia, Pepi
Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 16 No 1 (2022): Jurnal Ilimiah Bisnis dan Ekonomi Asia
Publisher : LP2M Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jibeka.v16i1.133

Abstract

This study was conducted to understand impulsive buying behaviour based on gender (male and female) during the pandemic. The study used a survey in the Greater Bandung area (Bandung City, Cimahiy City, Bandung Regency and West Bandung Regency) using quantitative methods and analysis of different tests. Judging from the overall results in the Levene's Test difference test, it proved that impulsive buying answered the hypothesis that assuming (equal variances assumed) there was no significant difference (0.606>0.005) between men and women in the pattern of impulsive buying behaviour during a pandemic. So the results of the study show that there is no difference between men and women in impulsive buying behaviour during the Covid-19 pandemic.
Analisis Face Recognition Boarding Gate Sebagai Inovasi Peningkatan Kualitas Pelayanan Publik pada PT. Kereta Api Indonesia (Persero) DAOP II Bandung Aprilia, Firda; Ravenska, Nanda; Putrianti, Septiana Dwi; Harahap, Anggi Syahadat
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 1 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i1.867

Abstract

PT. Kereta Api Indonesia (Persero) as a company engaged in the field of public transportation services certainly has a duty to be able to provide the best service to all service users. One form of digital transformation innovation that is being carried out is by innovating KAI's face recognition boarding gate as an effort to improve the quality of service at the Station. For this reason, this study aims to see and analyze the extent of incremental innovation and service quality from the implementation of the KAI face recognition boarding gate innovation at Bandung Station. The research method used is descriptive research with a qualitative approach, with the type of case study research. From the research results it can be seen that the incremental innovation carried out by PT. Kereta Api Indonesia (Persero) has met the indicators of sustainable management method innovation, continuous process innovation, and sustainable technological innovation. From the research results, the services provided by the face recognition boarding gate officers at the Bandung Station have fulfilled the service dimensions which include the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. There are also things that need to be done by the company, among others, maximizing the face recognition registration process through the KAI application by using the liveness detection stage and socializing usage through social media to attract audiences and increase the number of users.
Peran Kualitas Layanan dan Harapan Pelanggan terhadap Kepuasan melalui Nilai yang Dirasakan Siregar, Izza Nur Lathifa; Ravenska, Nanda; Fitriani , Laksmi; Tindaon, Susi Susanti
Jurnal Akuntansi, Keuangan, dan Manajemen Vol. 6 No. 4 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i4.4898

Abstract

Purpose: Customer satisfaction is a critical benchmark in assessing the performance of state-owned enterprises (SOEs) as it represents public trust and long-term service sustainability. In the electricity sector, performance is measured not only by technical indicators but also by the ability to fulfill customer expectations and deliver perceived value. Methodology/Approach: The research employed a quantitative explanatory design, surveying 249 customers of PLN UP3 Bandung who had used the contact center service within the last six months, selected using purposive sampling. Data validity and reliability were tested with SPSS, while hypothesis testing and structural modeling were conducted using SEM-PLS with SmartPLS. Results/Findings: The analysis demonstrates that service quality has a strong and significant influence on perceived value and satisfaction (0.688). Customer expectations also positively affect perceived value (0.241). Moreover, perceived value mediates the influence of both variables on customer satisfaction, with a path coefficient of 0.823. These findings led to the formulation of five strategic initiatives aimed at strengthening customer interaction and improving satisfaction levels at PLN UP3 Bandung. Conclusions: The study concludes that enhancing service quality and aligning with customer expectations directly and indirectly increases satisfaction through perceived value. Strengthening perceived value contributes to customer loyalty, trust, and sustainable service delivery. Limitations: The study is limited to one PLN regional unit and a short data collection period. Contribution: This research provides practical insights for PLN in optimizing service strategies and enriches academic discussions on the mediating role of perceived value in shaping satisfaction.
Mengukur Nilai Sosial Program Urban Farming: Studi SROI Pada Buruan SAE di Arcamanik Cintha Ayunandha Pratama Nugraha; Nanda Ravenska; Putri Wulandari Atur Rejeki; Cintantya Andhita Dara Kirana
JISPENDIORA Jurnal Ilmu Sosial Pendidikan Dan Humaniora Vol. 4 No. 3 (2025): Jurnal Ilmu Sosial, Pendidikan Dan Humaniora (JISPENDIORA)
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jispendiora.v4i3.3034

Abstract

This study aims to measure the social, economic, and environmental impacts of the Buruan SAE (Healthy, Natural, Economical) program implemented in Arcamanik District, Bandung City. The Buruan SAE program is designed to improve urban food security by promoting healthy and economical organic-based urban agriculture. This study used a mixed methods approach, combining qualitative and quantitative methods to provide a more comprehensive picture of the program's social impacts. Data were collected through interviews, observations, and documentation conducted with community groups directly involved in the program. This method allowed researchers to explore community perceptions and experiences regarding the benefits they received from the program, as well as the challenges they faced in its implementation. In addition, the economic impact was measured by calculating the Social Return on Investment (SROI) Ratio, which provides an overview of the value of social benefits generated from each unit of investment spent. The results showed that the Buruan SAE program generated an SROI ratio of 3.73:1, meaning that every Rp 1 of social investment spent generated Rp 3.73 in social, economic, and environmental benefits. This demonstrates that the program is not only effective in improving community food security but also has a positive impact on improving the local economy and a healthier environment. Overall, this study concludes that the Buruan SAE program is effective in providing significant benefits, both socially, economically, and environmentally, and can be used as a model for developing sustainable urban food security. Furthermore, the Buruan SAE program also plays a significant role in strengthening social solidarity within the community. Through joint activities in urban agriculture management, the program encourages closer relationships between residents, especially within farmer groups and local communities.
Co-Authors Abubakar, Rodlial Ramdhan Tackbir Anggi Syahadat Harahap Anwar, Saekul Aprianti, Fanny Nur Aprilia, Firda Ariana Nashya Sandi P Asri, Melati Dewi Cintantya Andhita Dara Kirana Cintha Ayunandha Pratama Nugraha Dermawan Wibisono Dewi Ambarwati Dwiputrianti, Septiana Firda Auliawati Nuraieni Fitriani , Laksmi Gustomo, Sheva Roga Hafid Aditya Pradesa Iwan Kurniawan Nadia Yulianti Pepi Zulvia Pranandiva Dwi Asri N A Putri Wulandari Atur Rejeki Reni Wijayanti Siregar, Izza Nur Lathifa Siti Widharetno Mursalim Tindaon, Susi Susanti Yuniar Daniati