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All Journal Jurnal Rekavasi JKIE (Journal Knowledge Industrial Engineering) Indonesian Journal of Industrial Engineering & Management
Amelia Pawitra, Theresia
Unknown Affiliation
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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PENENTUAN JUMLAH ALAT PEMADAM API RINGAN (APAR) OPTIMAL (STUDI KASUS: GEDUNG FAKULTAS TEKNIK UNIVERSITAS MULAWARMAN) Febriana, Ria; Dianati Fathimahhayati, Lina; Amelia Pawitra, Theresia
Jurnal Rekavasi Vol 10 No 2 (2022)
Publisher : Prodi Teknik Industri, Universitas AKPRIND Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/rekavasi.v10i2.3890

Abstract

The Faculty of Engineering, one of the faculties at Mulawarman University, has the potential for fire to occur. The application of fire extinguishers in the engineering campus environment is still deficient, therefore this research’s purpose are to find out how the application of fire extinguishers that have been applied at the Faculty of Engineering and how to give improvements to the implementation that is not appropriate. This research refers to the Regulation of the Minister of Manpower and Transmigration of the Republic of Indonesia No. Per04/Men/1980 and Regulation of the Minister of Public Works No.26 of 2008 to determine the suitability of the application of fire extinguisher. Meanwhile, a reference based on NFPA 10 is used to determine the number of appropriate fire extinguisher needs in the Faculty of Engineering. The results obtained from the 20 elements of the assessment carried out on 69 fire extinguishers at the Faculty of Engineering obtained an average of 59.47% according to the standard. From the calculation, it was found that the need for all fire extinguishers in the Faculty of Engineering building is 41 fire extinguishers which previously had 69 fire extinguishers. This amount also reduces maintenance costs from Rp8.775,000, - to Rp5.625.00, -. Suggestions for improvement are given to the extinguishers that aren’t accordance with ther application refers to the standards used, reducing the number of extingushers, allocationg 3 fire extinguishers to other building and storing 28 unused fire extinguishers in the warehouse.
Quality Analysis of Digital Service Virtual Plasa Witel Samarinda Using e-Servqual Method Khotijah, Syafitri; Widada, Dharma; Amelia Pawitra, Theresia
Journal Knowledge Industrial Engineering (JKIE) Vol 9 No 3 (2022): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v9i3.3082

Abstract

Virtual Plasa is a new digital service from PT. Telkom, released in 2020, with the intention of providing communication services from Telkom concisely. This study aims to determine the quality of service at Virtual Plasa, identify and evaluate the causes of the gap, and recommend improvement. The results show that Virtual Plasa services have a significant level of service quality. Even if the average expectation is higher than the average perception, the difference is modest, and the overall service is good. The Wilcoxon test results show that only two of eighteen attributes have a significant negative value, which is the website has a positive image and follow up on the website as promised. The attribute "Follow up on the website as promised" appears in the IPA diagram's priority quadrant. This attribute's fulfillment gap is caused by information gap (-0.58). Recommendation for this issue involve scheduling management to monitor directly the transactions done, creating a record feature, and asking customers to fill out the feedback section after completing transactions in Virtual Plasa. On the IPA diagram, the attribute "website has a positive image" is found in the low priority quadrant. The recommendation include creating defined guidelines for the Virtual Plasa image.
Analysis of Service Quality Level of Financing in Bank BTN Syariah Using the Fuzzy SERVQUAL Method (Case Study: Financing Unit of Bank BTN Syariah Balikpapan Branch) Pambudi, Rifky; Safar Tosungku, La Ode Ahmad; Amelia Pawitra, Theresia
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 1: February 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i1.21841

Abstract

Bank Tabungan Negara (BTN) Balikpapan is a financial institution that collects funds from the public and channels them in the form of credit. The objective of this research is to measure the service quality at Bank BTN Syariah Balikpapan using the SERVQUAL, conduct an analysis using the Fuzzy method to obtain single values that represent each attribute of perceptions and expectations, and formulate improvement proposals to enhance the quality of financing services. The highest gap was found in attribute Q1 "Adequate equipment and technology" with a Gap value of 20.66 (137.38%), while the lowest gap in service quality was found in attribute Q21 "Employees who provide personal attention to customers" with a gap value of -48.51 (38.60%). This indicates that attribute Q21 is an important aspect that needs improvement due to the negative gap between customer expectations and perceptions. Furthermore, the overall measurement of service quality in the financing unit yielded an average gap value of -0.77 (Good Enough). Based on the fuzzy Servqual method, several attributes with the lowest negative gaps in the service quality of Bank BTN Syariah were identified. Proposed improvements include conducting Experiential Training to enhance personal relationship approach with customers, adding training with banking knowledge content to improve the financing process, and providing additional rewards to employees who achieve the desired improvements in service.
Co-Authors Dianati Fathimahhayati, Lina Febriana, Ria Khotijah, Syafitri Pambudi, Rifky Safar Tosungku, La Ode Ahmad Widada, Dharma