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All Journal Asian Journal of Logistics Management
Manopo, Meiske
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of Vocational Learning in Business Management Program Regarding The Requirements of work Competencies in Business and Industry Sector Manopo, Meiske; Ponggohong, Laurens; Makapedua, Jacob Tatoel; Makapedua, Juliet
Asian Journal of Logistics Management Vol 2, No 2 (2023): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2023.20865

Abstract

The current era of global economic integration undoubtedly brings consequences among the involved nations. One of the most evident consequences is the emergence of intense competition among these countries, particularly in the labor workforce. Workforce competence is crucial for businesses to remain competitive in this global competition. The knowledge and skills possessed by the workforce are inseparable from the education process. The rapid advancements of technology pose challenges for education systems to produce Human Resources (HR) capable of global engagement. Polytechnic State of Manado, as a vocational educational institution tasked with producing educated labor with global competence aligned with the needs of the business and industrial, continuously evaluates and enhances the educational processes to adapt to the dynamic industrial landscape. The analysis conducted should focus on aligning the knowledge and skills taught with the facilities available, such as the Investment Gallery Lab, Computer Lab, and Entrepreneurship Lab, to support appropriate learning implementation. Additionally, the application of teaching methods should encourage students to actively engage in the learning process. The research focus is the analysis of the learning implementation that supports achieving graduate competencies required by the industry and business world. The sub-focus is to analyze the facilities and infrastructure of laboratories in the learning process within the Business Administration department at Polytechnic State of Manado
The Effect of Service Quality on Customer Satisfaction (Case Study of Pt. Pegadaian Persero Paniki Branch Service Unit) Rundengan, Margaretha Annatje; Manopo, Meiske; Ponggohong, Edryl Henok Prasetya
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24155

Abstract

Service and customer satisfaction are two variables that are closely related. This is the case with employee services to customers / customers of PT Pegadaian UPC Paniki, where several service indicators such as, affect customer satisfaction. This study aims to determine the effect of service quality as measured by physical evidence, reliability, responsiveness, assurance, and empathy, on customer satisfaction at PT Pegadaian (Persero) Paniki Branch Service Unit. This type of research is qualitative and uses primary and secondary data. Secondary data is obtained from various sources such as journals and books, while primary data is obtained by distributing questionnaires to respondents. The sampling technique used simple random sampling method, obtained a sample size of 45 respondents. By using Service Quality Analysis. The results showed that physical evidence, reliability, responsiveness, assurance and empathy had a positive effect on existing customer satisfaction. This shows that PT Pegadaian (Persero) Paniki Branch Service Unit must provide better service, especially those related to customer speed and complaints arising from customers.
Co-Authors Edryl Henok Prasetya Ponggohong Makapedua, Jacob Tatoel Makapedua, Juliet Margaretha Rundengan Ponggohong, Laurens