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All Journal Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN JURNAL PENELITIAN BISNIS Asian Journal of Logistics Management
Edryl Henok Prasetya Ponggohong
Jurusan Administrasi Bisnis, Politeknik Negeri Manado
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. PEGADAIAN PERSERO UNIT PELAYANAN CABANG PANIKI Edryl H.P Ponggohong; Irvans Tiwatu; Melania Walangitan; Romana O.D Pesak
MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN Vol 5 No 2 AGUSTUS (2023): MANAJEMEN, ADMINISTRASI BISNIS DAN PEMASARAN
Publisher : Jurusan Administrasi Bisnis Politeknik Negeri Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pelayanan dan kepuasan pelanggan merupakan dua variable yang saling berkaitan erat.Demikian halnya dengan pelayanan karyawan terhadap pelanggan /nasabah PTPenggadaian UPC Paniki, dimana beberapa indicator pelayanan seperti, mempengaruhikepuasan nasabah. Penelitian ini bertujuan untuk mengetahui pengaruh kualitaspelayanan yang diukur berdasarkan bukti fisik, kehandalan, daya tanggap, jaminan, danempati , terhadap kepuasan nasabah di PT. Pegadaian (Persero) Unit Pelayanan CabangPaniki. Jenis Penelitian ini bersifat kualitatif serta menggunakan data primer dansekunder. Data sekunder diperoleh dari berbagai sumber seperti jurnal dan buku,sedangkan data primer diperoleh dengan menyebarkan kuesioner kepada responden.Teknik pengambilan sampel menggunakan metode simple random sampling, diperolehjumlah sampel 45 responden. Dengan menggunakan Analisa servequal. Hasil penelitianmenunjukkan bahwa bukti fisik, kehandalan, daya tanggap, jaminan dan empatiberpengaruh positif terhadap kepuasan nasabah yang ada. Hal ini menunjukkan bahwaPT. Pegadaian (Persero) Unit Pelayanan Cabang Paniki harus memberikan layanan yanglebih baik khususnya yang terkait dengan kecepatan pelanggan serta keluhan yang timbuldari nasabah.
The Effect of Service Quality on Customer Satisfaction (Case Study of Pt. Pegadaian Persero Paniki Branch Service Unit) Rundengan, Margaretha Annatje; Manopo, Meiske; Ponggohong, Edryl Henok Prasetya
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24155

Abstract

Service and customer satisfaction are two variables that are closely related. This is the case with employee services to customers / customers of PT Pegadaian UPC Paniki, where several service indicators such as, affect customer satisfaction. This study aims to determine the effect of service quality as measured by physical evidence, reliability, responsiveness, assurance, and empathy, on customer satisfaction at PT Pegadaian (Persero) Paniki Branch Service Unit. This type of research is qualitative and uses primary and secondary data. Secondary data is obtained from various sources such as journals and books, while primary data is obtained by distributing questionnaires to respondents. The sampling technique used simple random sampling method, obtained a sample size of 45 respondents. By using Service Quality Analysis. The results showed that physical evidence, reliability, responsiveness, assurance and empathy had a positive effect on existing customer satisfaction. This shows that PT Pegadaian (Persero) Paniki Branch Service Unit must provide better service, especially those related to customer speed and complaints arising from customers.
Apakah Work-Life Balance Penting untuk Sektor Kesehatan? Studi Kualitatif pada Tenaga Medis Rumah Sakit Swasta di Kota Manado Christian Tiwatu, Irvans Reindy; Ranny Poluan, Alfian; Prasetya Ponggohong, Edryl Henok; Beatrix Lendo, Fresi
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 15 No. 5 (2024): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/covalue.v15i5.4805

Abstract

Penelitian ini bertujuan untuk melihat bagaimana Work-Life Balance memberikan pengaruh terhadap tenaga medis dirumah sakit swasta di Kota Manado. Populasi dalam penelitian ini adalah seluruh tenaga medis yang bekerja pada rumah sakit swasta di Kota Manado dengan informan kunci sebanyak 10 tenaga medis yang ditentukan menggunakan Purposive sampling method. Metode deskriptif kualitatif digunakan dalam penelitian dan data diolah dengan menganalisis setiap kata dan ucapan yang dikeluarkan oleh informan kunci. Hasil penelitian menunjukkan bahwa Work-Life Balance para tenaga medis rumah sakit swasta di Kota Manado akan ditentukan dari keseimbangan antara jam kerja dan insentif yang diberikan. Hal ini tentunya akan memberikan dampak terhadap beban kerja yang diterima dan berujung pada Tingkat kepuasan kerja yang akan dihasilkan. Kesimpulan dalam penelitian ini adalah rumah sakit sebagai sebuah perusahaan yang bergerak pada sektor kesehatan harus dapat bertindak adil dalam penentuan jam kerja para tenaga medis, selain itu juga pemberian insentif harus didasarkan pada jumlah jam kerja yang telah dijalankan oleh para tenaga medis.
STRATEGY FOR EXPLORATION OF THE POTENTIAL OF THE REAL SECTOR ON REGIONAL ECONOMIC GROWTH IN PASAN DISTRICT, MINAHASA TENGGARA DISTRICT Djawa, Djibrael; Ponggohong, Edryl Henok Prasetya; Rundengan, Margaretha; ponggohong, laurens
Asian Journal of Logistics Management Vol 4, No 1 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.24602

Abstract

The real sector is one of the sectors that triggers economic growth in a region.  Real sector growth is influenced by various factors, such as the availability of natural resources, investment, government policies, innovation and technology, as well as education and training, including in sub-district areas. Especially in Pasan District, which is the object of research for potential problems such as the agricultural sector: agricultural activities, plantations, forestry and fisheries;  Industry: includes processing of raw materials, production of semi-finished goods and finished goods; Mining: includes mining of minerals, such as gold, sand, stone;   . Tourism: includes tourist activities, accommodation and management of tourist destinations. Construction: includes the construction of infrastructure and buildings, especially those involving a large number of workers, and this sector has not been managed optimally.Thus, this research aims to find out strategies for exploring (exploring) the potential of the real sector for the regional economy, especially in Pasan sub-district, to find out the factors that influence real sector growth. And the contribution of the real sector to the rotation of the wheels of the economy. This research uses the qualitative descriptive method stage, namely the analysis of data obtained in the form of words, images or behavior, and not expressed in the form of numbers or statistical figures, but by providing an explanation or description of the situation or conditions studied in the form of a description.The research results show that the real sector potential of Pasan District which can improve the economy includes trading business activities such as Retail, Shops, Stalls, Culinary, Livestock and Traditional MarketsFactors that influence real sector growth on economic growth in Pasan sub-district. The number of existing businesses is around 112 businesses with 115 workers and a sales turnover of around 50 million per day which can turn the wheels of the economy in Pasan sub-district.With existing businesses you can make contributions to the government both in the form of paying taxes and helping in social activities.Keywords: Real sector, economic growth, industry, innovation, investment, technology
Co-Authors Christian Tiwatu, Irvans Reindy Djawa, Djibrael Fresi Beatrix Lendo Irvans Tiwatu Manopo, Meiske Margaretha Rundengan Melania Walangitan Poluan, alfian ranny Ponggohong, Laurens Romana O.D Pesak