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All Journal Jurnal Bisnis dan Manajemen JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Ilhamy Nasution, M. Lathief
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Sistem Antrian, Optimalisasi Layanan Teller Dan Banking Hall Terhadap Kepuasan Nasabah Dalam Perspektif Lembaga Keuangan Islam Zahra, Nurul; Padli Nasution, Mhd. Irwan; Ilhamy Nasution, M. Lathief
Jurnal Manajemen Akuntansi (JUMSI) Vol 3, No 2: 2023
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jumsi.v3i2.4118

Abstract

Basically, bank employees on duty, especially tellers, have worked according to applicable procedures. However, this does not rule out the possibility that the transaction customer is satisfied with the services provided. This study aims to determine the effect of the queuing system, optimizing teller services, and banking halls on customer satisfaction at Bank Syariah Indonesia KCP Medan Imam Bonjol. This type of research used by researchers is to use quantitative research methods. The population in this study were customers of Bank Syariah Indonesia KCP Medan Imam Bonjol, totaling 587 customers, and the number of samples was 41 customers. By using the technique of taking random sampling. Data collection techniques used questionnaires and data processing using IBM SPSS 21. The results of this study indicate that the value "t" _"hitung" = 2.338 >〖" t" 〗_"tabel" " is 2.026 and significance value = 0.025 〖" t" 〗_"tabel" " 2.026 and significance value = 0.025 0.05 which indicates that the banking hall variable has no significant effect on customer satisfaction in the perspective of Islamic financial institutions. It is known that the results of the F test obtained a significant value of .000 nilai 〖" F" 〗_"tabel" 2,84indicating that there is a concurrent contribution to the queuing system, optimizing teller services, banking hall significantly influence customer satisfaction in the perspective of Islamic financial institutions. It is recommended to bank officers, especially tellers, to further improve their services so that visiting customers feel satisfied when served, and become loyal customers for the bank concerned.
The EffectofPalm Oil ProductiononForeign Exchange and Employment with Bank Sharia Indonesia Financing as a Moderating Variable Tarigan, M. Usman Abdullah; Ilhamy Nasution, M. Lathief; Jannah, Nurul
Jurnal Bisnis dan Manajemen Vol. 12 No. 2 (2025): Jurnal Bisnis dan Manajemen Volume 12 Nomor 2 Tahun 2025
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v12i2.16530

Abstract

This research aims to empirically examine the influence of the palm oil industry on the country's foreign exchange and the enhancement of employment opportunities, as well as a comprehensive analysis ofthe role of Indonesian Sharia Bank financing as a moderating variable.This research uses a quantitative approach which aims to determine the influence of palm oil on the country's foreign exchange and employment opportunities, as well as the role of Indonesian Sharia financing as a moderating variable.The analytical technique used is Moderated Regression Analysis (MRA), or regression analysis with moderating variables. The objective of this analysis is to determine whether financing from Bank Syariah Indonesia strengthens or weakens the relationship between palm oil production and state foreign exchange and employment.Palm oil production has a significant influence on the country's foreign exchange and employment opportunities and BSI financing is able to moderate it by strengthening the variables of palm oil on the country's foreign exchange and employment opportunities.
Co-Authors Nasution, Muhammad Irwan Padli Nurul Jannah Tarigan, M. Usman Abdullah Zahra, Nurul