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Enhancing Organizational Effectiveness Through Employee Work Attitude: Dissection of Nigeria’s Hospitality Industry Edeh, Friday Ogbu; Islam, Mohammad Fakhrul; Egwu, Kevin Chukwuoyims; Irem, Collins Okechukwu; Ssekajugo, Derrick; Oben, Desmond Neji; Olanipekun, Benedict Dayo
International Journal of Tourism and Hospitality in Asia Pasific Vol 7, No 2 (2024): June 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v7i2.3235

Every business aims to succeed in the competitive environment by injecting various customer attraction and retention mechanisms into the workplace. However, the hospitality sector requires managers to be proactive in delivering prompt services that would motivate them to come back after the first experience. To achieve this objective, employee work attitude behaviour must be considered. It was this problem that prompted the researchers of this study to examine the predictability of employee work attitude on the effectiveness of hospitality firms operating in Nigeria's work setting. Middle-line managers, supervisors, and low-level employees constitute the sample frame. To avoid bias in selection, simple random was used. Copies of the primary instrument were used to collect data. Frequency distribution was used to analyse respondents’ data while the research propositions were analysed with linear regression with the aid of IBM SPSS statistical software version 25. The finding of the study showed that employee work attitude has a positive significant effect on organisational effectiveness. The study concluded that employee work attitude measured in terms of job satisfaction and job involvement enhances and improves organisational effectiveness of hospitality firms in Nigeria through prompt service delivery and customer satisfaction. The implication of the study is that; supervisors, operations managers, and HR managers should pay positive attention to the attitude of their employees to discourage employee turnover that could lead to customer withdrawal.

Enhancing Organizational Effectiveness Through Employee Work Attitude: Dissection of Nigeria’s Hospitality Industry Edeh, Friday Ogbu; Islam, Mohammad Fakhrul; Egwu, Kevin Chukwuoyims; Irem, Collins Okechukwu; Ssekajugo, Derrick; Oben, Desmond Neji; Olanipekun, Benedict Dayo
International Journal of Tourism and Hospitality in Asia Pasific Vol 7, No 2 (2024): June 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v7i2.3235

This study aims to examine the predictability of employee work attitude on the effectiveness of hospitality firms operating in Nigeria's work setting. Middle-line managers, supervisors, and low-level employees constitute the sample frame. To avoid bias in selection, simple random was used. Copies of the primary instrument were used to collect data. Frequency distribution was used to analyze respondents’ data while the research propositions were analyzed with linear regression with the aid of IBM SPSS statistical software version 25. The finding of the study showed that employee work attitude has a positive significant effect on organizational effectiveness. The study concluded that employee work attitude measured in terms of job satisfaction and job involvement enhances and improves the organizational effectiveness of hospitality firms in Nigeria through prompt service delivery and customer satisfaction. The implication of the study is that; supervisors, operations managers, and HR managers should pay positive attention to the attitude of their employees to discourage employee turnover that could lead to customer withdrawal.

Driving Social Entrepreneurship Among Students: Investigating Through PLS-SEM and fsQCA Approaches in Emerging Economies Shabbir, Rubaiyat; Uddin, Bashir; Kumar, Subrata; Rashed, Md.; Rahman, Yeanur; Chowdhury, Sourav Paul; Rahaman, Munmun; Islam, Mohammad Fakhrul
Emerging Science Journal Vol. 9 No. 3 (2025): June
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2025-09-03-023

This study aims to identify the relationship between social self-efficacy, social innovation, resilience, and proactive personality concerning university students’ behavioral intention to engage in social entrepreneurship, particularly in emerging economies, like Bangladesh. A structured questionnaire was utilized to collect quantitative data from 540 students in various disciplines of study as part of the study's quantitative research methodology using partial least squares-Structural Equation Modelling (PLS-SEM) and fuzzy-set Qualitative Comparative Analysis (fsQCA). The analysis reveals that proactive personality traits are associated with the social entrepreneurship intention (SEI) and that leadership orientation is also significant to SEI. The study also demonstrates that social entrepreneurial activities tend toward higher social self-efficacy and resilience, making it crucial to focus on such characteristics while facing social risk and bearing innovations. This study's novelty lies in its focus on the unique combination of psychological traits—social self-efficacy, social innovation, resilience, and proactive personality—and their impact on university students' intention to engage in social entrepreneurship in emerging economies. Additionally, the research emphasizes the importance of integrating leadership skills and social innovation into academic curricula and policy development to foster social entrepreneurship. Practical implications indicate that leadership skills and social innovation should be included in the curricula of educational institutions, and supportive policies should be developed to create available resources for prospective social entrepreneurs.

Dynamic Capabilities and Technological Innovation for Firm Resilience: A Configurational Analysis Rana, Jewel; Ahmad, Md Zubair; Jihad, Md Nazmul Islam; Rashed, Md.; Rahman, Siddiqur; Islam, Mohammad Fakhrul
Emerging Science Journal Vol. 9 No. 5 (2025): October
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2025-09-05-01

Firm resilience is essential to manage response and rapid recovery from disruptive events for a firm. Moreover, there is limited literature that investigates the combined effects of dynamic capability and technological innovation that are interrelated with firm resilience. This study used the dimensions of firm resilience, which were investigated with both necessary condition analysis (NCA) and fuzzy-set Qualitative Comparative Analysis (fsQCA) methods using survey questionnaires from 308 respondents operating in Bangladeshi corporate industries that are currently facing uncertainties due to unforeseen crises. NCA results showed that visibility, market position, and digitalization achieved firm resilience as these antecedents reached the full percentile to achieve an optimal level of outcome. On the contrary, the influence of reserve capacity and big data analytics was not empirically significant for achieving firm resilience. Moreover, fsQCA results appreciated NCA results and showed four solutions that are sufficient for achieving a high level of firm resilience. The study reveals the configurational effects of dynamic capabilities and technological innovation to achieve firm resilience. The results show the necessary effects of configurational relationships that lead to outcomes. The configurational method is applied to identify the combined effects of antecedents that help managers predict high levels of firm resilience in a turbulent environment.

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