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All Journal International Journal of Tourism and Hospitality in Asia Pasific International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education Sinergi International Journal of Accounting and Taxation Novatio : Journal of Management Technology and Innovation
Edeh, Friday Ogbu
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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Enhancing Organizational Effectiveness Through Employee Work Attitude: Dissection of Nigeria’s Hospitality Industry Edeh, Friday Ogbu; Islam, Mohammad Fakhrul; Egwu, Kevin Chukwuoyims; Irem, Collins Okechukwu; Ssekajugo, Derrick; Oben, Desmond Neji; Olanipekun, Benedict Dayo
International Journal of Tourism and Hospitality in Asia Pasific Vol 7, No 2 (2024): June 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v7i2.3235

Abstract

Every business aims to succeed in the competitive environment by injecting various customer attraction and retention mechanisms into the workplace. However, the hospitality sector requires managers to be proactive in delivering prompt services that would motivate them to come back after the first experience. To achieve this objective, employee work attitude behaviour must be considered.  It was this problem that prompted the researchers of this study to examine the predictability of employee work attitude on the effectiveness of hospitality firms operating in Nigeria's work setting. Middle-line managers, supervisors, and low-level employees constitute the sample frame. To avoid bias in selection, simple random was used. Copies of the primary instrument were used to collect data. Frequency distribution was used to analyse respondents’ data while the research propositions were analysed with linear regression with the aid of IBM SPSS statistical software version 25. The finding of the study showed that employee work attitude has a positive significant effect on organisational effectiveness. The study concluded that employee work attitude measured in terms of job satisfaction and job involvement enhances and improves organisational effectiveness of hospitality firms in Nigeria through prompt service delivery and customer satisfaction. The implication of the study is that; supervisors, operations managers, and HR managers should pay positive attention to the attitude of their employees to discourage employee turnover that could lead to customer withdrawal.
Contributing Factors to Customer Satisfaction during the Pandemic: A Study of Foodpanda of Malaysia and Nigeria Kee, Daisy Mui Hung; Veeraselvam, Vinosha Rai A/P; Vayapuri, Vanishaa A/P; Aisyah, Ummie; A'ishah, Tuan Amelin; Enakhifo, Ernestina; Edeh, Friday Ogbu
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.884 KB) | DOI: 10.32535/ijthap.v5i1.1399

Abstract

The study on Foodpanda, an online food and grocery service app, examines the contributing factors leading to customer satisfaction during the global pandemic. As the new norms such as social distancing increased the demand for food delivery, The study examines the relationship between service quality, product information quality, the convenience of use, and customer satisfaction. A total of 102 Foodpanda users completed the online survey questionnaires. The findings revealed that convenience of use and product information quality hold the highest percentage in the contribution to customer satisfaction. The implication and recommendations are presented. 
McDonald’s Customer’s Satisfaction Strategies during COVID-19 Pandemic in Malaysia Edeh, Friday Ogbu; P V, Ranjith; Syafawani, Nurul; Kee, Daisy Mui Hung; Aina, Nurul; Syafikah, Nurul; Nurunnisa, Nurunnisa
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (311.862 KB) | DOI: 10.32535/ijthap.v4i3.1204

Abstract

Generally, McDonald’s is recognized as one of the most successful brands worldwide. They are well-known throughout the world for their popular fast food, especially burgers. However, COVID-19 pandemic has impacted various economic sectors, including Food & Beverage. McDonald’s sales have also been impacted when COVID-19’s lockdown restricts the dine-in operation and limits the customer’s satisfaction due to the SOP. Thus, this research aims to identify and analyze the strategies implemented by McDonald’s to increase the customer’s satisfaction during Covid-19 pandemic. To find out the result of the research, a survey has been conducted and the data was collected from individuals with different age and income ranges in Malaysia. A total of 100 individuals have participated in this survey. Besides, in order to gain a better understanding of our study, secondary data for this study was gathered from a variety of websites, journals, and articles. The findings of this research indicate that McDonald's decision to increase the Food & Safety measure is by implementing various safety requirements. This is the most successful approach to improve customer’s satisfaction during COVID-19. They chose this strategy to demonstrate their commitment to preserve a healthy life.  
Mitigating the African Economic Crisis Through Financial Inclusion Irem, Collins Okechukwu; Edeh, Friday Ogbu; Sherifah, Nakacwa Kasozi; Duruzor, Gloria Ifeoma; Nwoba, Charles Chukwuma; Ukaidi, Chris U.A; Oben, Desmond Neji
International Journal of Accounting & Finance in Asia Pasific (IJAFAP) Vol 7, No 2 (2024): JUNE EDITION INTERNATIONAL JOURNAL OF ACCOUNTING FINANCE IN ASIA PASIFIC
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v7i2.3239

Abstract

This study examines the mitigation of the African economic crisis through financial inclusion. The paper undertakes a comprehensive exploration of the African economic landscape, navigating through historical intricacies, structural challenges, and global influences. Grounded in a quantitative methodology, the study adopted the survey method to systematically unravel the multifaceted dimensions of the economic crisis and financial inclusion in Africa. The study was anchored on both Monetarist and Keynesian models. Monetary and Keynesian financial theories were made suitable because both focus on strategies for addressing economic instability even though they take distinct approaches to solving economic issues. A sample size of 350 participants was studied, using a purposive sampling technique. The data from the returned questionnaires were selected, collated, and analyzed using tables and percentage computation. The historical overview uncovers the persistent impact of colonization and post-independence struggles, shaping the structural issues that underpin the economic challenges faced by African nations. The analysis extends to the intricate dance of global economic dynamics, examining the interplay of trade relations, the imbalance of financial services, and the complexities of the interconnected global economy. Findings indicate that financial services and products are insufficient in Africa. The study discovered that cultural, technological, and regulatory limits all significantly contribute to the economic crisis, which is evidenced by the high rate of currency devaluation in Africa, high rates of inflation in the price of goods, and economic downturns. Thus, the paper recommends that; fin-tech companies, appropriate technology applications, and advancements in online payments could potentially save this predicament. The paper further recommends that; the government should enact regulatory changes that lower entrance barriers for financial institutions, support innovation, and safeguard consumers to advance financial inclusion.
Contributing Factors to Apple’s Sustainability in Malaysia’s Information and Communication Technology Industry Edeh, Friday Ogbu; Teoh, Kok Ban; Murugan, Yashene; Kee, Daisy Mui Hung; Wong, Joey; Wong, Xin Shi; Maheswaran, Yashwiny; Jacinta, Ofojama Blessing
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 2 (2021): July 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (294.18 KB) | DOI: 10.32535/apjme.v4i2.1145

Abstract

Apple has a large customer base in Malaysia because they offer products of superior design and features. The main objective of this study is to determine the contributing factors to Apple’s sustainability in Malaysia’s Information and Communication Technology (ICT) Industry. This study is conducted based on quantitative research with 100 targeted respondents from Malaysia. The findings indicate that the marketing strategies, brand awareness, and customer experience are the major factors of the successful pathway of Apple’s sustainability. The research concludes that Apple Industry should adapt a frequent reengineering approach where the existing and upcoming Apple products will satisfy customer needs.
The Role of ESG Disclosure in Corporate Performance and Investment Decision-Making Pratiwi, Ayu Putri; Edeh, Friday Ogbu
Sinergi International Journal of Accounting and Taxation Vol. 2 No. 1 (2024): February 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijat.v2i1.476

Abstract

The integration of Environmental, Social, and Governance (ESG) factors into corporate strategies has become increasingly relevant in modern business and investment landscapes. This study examines the impact of ESG disclosure on financial performance, the influence of regulatory frameworks, and the challenges associated with ESG adoption. A systematic review of academic literature reveals that transparent ESG reporting enhances investor confidence, reduces capital costs, and fosters long-term business value. Regulatory interventions, such as the Corporate Sustainability Reporting Directive (CSRD), play a crucial role in improving ESG disclosure quality, yet inconsistencies in reporting standards and data reliability concerns persist. Despite the positive correlation between ESG disclosure and corporate performance, challenges such as skepticism regarding ESG metrics and variations in reporting practices pose obstacles to full integration. This study underscores the necessity of refining ESG audit mechanisms and developing standardized reporting frameworks to ensure credibility and comparability across industries and regions. Future research should focus on exploring sector-specific ESG impacts, refining regulatory measures, and leveraging technological advancements to enhance ESG reporting accuracy. Strengthening ESG integration not only aligns businesses with evolving stakeholder expectations but also contributes to sustainable economic growth and corporate accountability.
The Impact of Regulatory Frameworks on Fraud Detection in Auditing Lestari, Putri Ayu; Edeh, Friday Ogbu
Sinergi International Journal of Accounting and Taxation Vol. 2 No. 1 (2024): February 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijat.v2i1.477

Abstract

Fraud detection in accounting and auditing has evolved significantly due to technological advancements and regulatory developments. This study reviews existing literature on the impact of artificial intelligence, big data analytics, and organizational ethics in strengthening fraud detection. Using a comprehensive methodology, relevant sources from Google Scholar, JSTOR, ScienceDirect, and other academic databases were analyzed to identify key trends and challenges in forensic auditing. Findings indicate that machine learning algorithms significantly enhance fraud detection accuracy, while organizational commitment to ethical standards plays a crucial role in fostering a transparent audit environment. Regulatory frameworks, although essential, must strike a balance to avoid undue constraints on auditors. The study also highlights the necessity of continuous auditor training to optimize the application of emerging technologies in fraud detection. These insights underscore the importance of integrating technological advancements with ethical and regulatory considerations to improve fraud detection efficiency. Future research should focus on refining AI-based audit tools and developing tailored regulatory frameworks that promote both compliance and audit independence.
Citizen Participation and Digital Governance in Public Sector Accountability Rhamadhani, Rika Febby; Edeh, Friday Ogbu
Sinergi International Journal of Accounting and Taxation Vol. 2 No. 4 (2024): November 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijat.v2i4.715

Abstract

This narrative review explores the dynamics of social accountability within public sector accounting by synthesizing empirical studies and theoretical frameworks across multiple countries. The objective is to identify key drivers and systemic barriers that influence the effectiveness of social accountability mechanisms. Drawing on literature from databases such as Scopus, Google Scholar, and PubMed, the study employs a thematic analysis to examine the roles of public participation, digital governance, cultural norms, fiscal transparency, and regulatory frameworks. Results indicate that public engagement, when supported by digital platforms and inclusive policies, significantly enhances transparency and institutional trust. However, challenges persist, especially in developing countries, where bureaucratic rigidity, limited resources, and misalignment between global standards and local values hinder reform efforts. The discussion underscores the necessity for integrated governance models that emphasize participatory and transparent processes tailored to sociocultural contexts. Key systemic factors such as independent oversight institutions, technological capacity, and ethical leadership emerge as crucial enablers. The findings suggest that strengthening internal institutional capacity, realigning regulatory reforms with societal expectations, and leveraging technology are essential for advancing social accountability. This review calls for further empirical studies to develop adaptive, context-sensitive frameworks that embed social values in public financial reporting. Ultimately, a people-centered, interdisciplinary approach is imperative for transforming public sector governance into a more accountable and transparent system.
Investigating The Motivating Factors of ChatGPT Usage in Research by Postgraduate Students in Emerging Economy Edeh, Friday Ogbu; Mundu, Muhamad Mustafa; Pandey, Rudresh; Edeh, Blessing Friday; Nabawanuka, Hamidah
Novatio : Journal of Management Technology and Innovation Vol. 2 No. 4 (2024): October 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/novatio.v2i4.500

Abstract

Artificial intelligence (AI) has influenced research rituals, beginning from its rigor, purposefulness, dependability, reliability, validity, and reporting. Before the advent of AI, postgraduate students were saddled with parsimonious philosophical strands and similarity thresholds. But, with the current trend of AI writing tools such as ChatGPT, most students in developing educational economies have started shifting their research posts toward writing technologies. Thus, using a cross-sectional survey design, this research aims to investigate the factors that motivate management science postgraduate students to use ChatGPT for their studies. Researchers collected data from doctoral students in management science using a questionnaire. Thus, two hundred and one (201) postgraduate students drawn from three state universities in southeastern Nigeria served as the respondents in this research. The formulated research propositions were analyzed with linear regression. The study found that postgraduate students were motivated by perceived usefulness, ease of use, and enjoyment. The result of the study revealed that perceived ease of use (PEOU), perceived usefulness (PU), and perceived enjoyment (PE) have a positive significant effect on ChatGPT usage.
Contributing Factors to Apple’s Sustainability in Malaysia’s Information and Communication Technology Industry Edeh, Friday Ogbu; Teoh, Kok Ban; Murugan, Yashene; Kee, Daisy Mui Hung; Wong, Joey; Wong, Xin Shi; Maheswaran, Yashwiny; Jacinta, Ofojama Blessing
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 2 (2021): July 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v4i2.1145

Abstract

Apple has a large customer base in Malaysia because they offer products of superior design and features. The main objective of this study is to determine the contributing factors to Apple’s sustainability in Malaysia’s Information and Communication Technology (ICT) Industry. This study is conducted based on quantitative research with 100 targeted respondents from Malaysia. The findings indicate that the marketing strategies, brand awareness, and customer experience are the major factors of the successful pathway of Apple’s sustainability. The research concludes that Apple Industry should adapt a frequent reengineering approach where the existing and upcoming Apple products will satisfy customer needs.
Co-Authors A'ishah, Tuan Amelin Aina, Nurul Aisyah, Ummie Duruzor, Gloria Ifeoma Edeh, Blessing Friday Egwu, Kevin Chukwuoyims Enakhifo, Ernestina Irem, Collins Okechukwu Islam, Mohammad Fakhrul Jacinta, Ofojama Blessing Kee, Daisy Mui Hung Maheswaran, Yashwiny Mundu, Muhamad Mustafa Murugan, Yashene Nabawanuka, Hamidah Nurunnisa, Nurunnisa Nwoba, Charles Chukwuma Oben, Desmond Neji Olanipekun, Benedict Dayo P V, Ranjith Pandey, Rudresh Pratiwi, Ayu Putri Putri Ayu Lestari Rika Febby Rhamadhani Sherifah, Nakacwa Kasozi Ssekajugo, Derrick Syafawani, Nurul Syafikah, Nurul Teoh, Kok Ban Ukaidi, Chris U.A Vayapuri, Vanishaa A/P Veeraselvam, Vinosha Rai A/P Wong, Joey Wong, Xin Shi