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All Journal Jurnal Ekonomi Bisnis dan Akuntansi Jurnal Pengabdian Kepada Masyarakat
Nurhadi Nugroho
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Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. Indah Logistik Cargo Ika Tirta Candra Rini; Nurhadi Nugroho
Jurnal Ekonomi Bisnis dan Akuntansi Vol. 3 No. 2 (2023): Agustus : Jurnal Ekonomi Bisnis dan Akuntansi (JEBAKU)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jebaku.v3i2.1878

Abstract

This study aims to find out whether there is an Effect of Service Quality on Customer Satisfaction. The population in this study is all customers of PT. Indah Logistics Cargo, of which 60 people were respondents in this study. This research uses primary data obtained by distributing questionnaires. The data analysis method in this research uses multiple linear regression, which is operated through the SPSS 26 program. The results showed that the t test for the service quality variable (X) affects customer satisfaction (Y). This can be seen from the calculation of 16,905 with a significance level of 0.000 < 0.05. Thus the hypothesis (H1) is accepted. For customer satisfaction variable (Y). This can be seen from the calculation of 1,391 with a singnificance rate of 0.000 < 0.05. Thus (Y) is accepted. Based on the F test, it is known that the singnification value is 0.000 or < 0.05. This shows that simultaneously the independent variable of servicequality (X) if applied together has a significant effect on customer satisfaction(Y). Based on the coefficient of determination test (R2), the value of the coefficient of determination in this study was 0.831 or 83.1%. This shows that 83.1% of customer satisfaction is influenced by the independent variables of service quality (X) and customer satisfaction (Y), while the remaining 16.9% is influenced by other variables that are not included in this research model.
Optimalisasi Literasi Digital dalam Memilih Bahan Makanan untuk Mencegah Stunting Endah Wening Budiningrum; Agung Hartadi; Muhammad Isnaini Fatoni; Nurhadi Nugroho; Purwanta
Abdimas STIBSA Vol. 1 No. 2 (2024): Jurnal Pengabdian kepada Masyarakat STIBSA - Desember
Publisher : Sekolah Tinggi Ilmu Bisnis Kumala Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54131/abdimas-stibsa.v1i2.208

Abstract

The results of the Recapitulation of the Monitoring of Nutritional Status (PSG) of Toddlers TB/U Bantul Regency in February 2023 (Bantul, 2023), explained that there were 54 toddlers experiencing stunting or 7, 84%. Stunting occurs due to poor parenting, which occurs not only because of economic inability but also due to lack of time for parents to care because they are busy working. In addition, variations in feeding also affect children's appetite for healthy food. This is what happened in Kayen Hamlet Sendangsari Pajangan Bantul DIY. Improving parenting can be done by providing additional insight into good parenting. This increase in knowledge can be done through information sources that can be obtained easily, namely mobile phones. The utilization of mobile phones in finding information on childcare to prevent stunting is not widely known by mothers. Searching for information through Google, social media can be done by typing keywords, using tabs, quotation marks, dashes, has tags or hashtags #. This can be done with digital literacy through digital education. With increased digital literacy in choosing food ingredients, mothers can make better decisions about children's nutrition, which in turn helps prevent stunting and supports optimal growth and development of children.
Co-Authors Agung Hartadi Endah Wening Budiningrum Ika Tirta Candra Rini Muhammad Isnaini Fatoni Purwanta