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All Journal JUTI: Jurnal Ilmiah Teknologi Informasi International Journal of Research and Applied Technology (INJURATECH)
EMON, Md Mehedi Hasan
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Dentistry Education Electrical & Electronics Engineering Engineering Library & Information Science

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The Impact of User Participation on the Success of Enterprise Resource Planning (ERP) Adoption in Bangladesh EMON, Md Mehedi Hasan; Nahid, Mehzabul Hoque; Abtahi, Ahanaf Tahmid; Siam, Saleh Ahmed Jalal; Chakraborty, Subashis
International Journal of Research and Applied Technology (INJURATECH) Vol. 3 No. 1 (2023): International Journal of Research and Applied Technology (INJURATECH)
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/injuratech.v3i1.10292

Abstract

The successful adoption of Enterprise Resource Planning (ERP) systems is crucial for organizations to enhance operational efficiency and gain a competitive edge. User participation has been recognized as a key factor in determining the success of ERP implementation. This study aims to investigate the impact of user participation on ERP adoption success in the context of Bangladesh. The specific objectives include assessing the relationship between user participation and work performance, understanding/proficiency, user-friendliness, and training/support. Additionally, the influence of organizational factors, such as organizational value, guidelines/procedures, and resource/support availability, on user participation is examined. The study also explores the impact of user participation on compatibility with existing organizational processes and alignment with strategic goals. The findings reveal that user participation significantly influences work performance, understanding/proficiency, user-friendliness, and training/support. Organizational factors and strategic alignment play important roles in facilitating user participation. The results emphasize the need to foster user participation, provide adequate training and support, promote organizational values, and align strategic goals for successful ERP adoption in Bangladesh. These insights contribute to a better understanding of the factors that drive ERP implementation success and provide guidance for organizations in Bangladesh and similar contexts.
Effect of Technology on Service Quality Perception and Patient Satisfaction- A study on Hospitals in Bangladesh Emon, Md Mehedi Hasan; Khan, Tahsina; Alam, Monzurul
International Journal of Research and Applied Technology (INJURATECH) Vol. 3 No. 2 (2023): International Journal of Research and Applied Technology (INJURATECH)
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/injuratech.v3i2.10453

Abstract

This study investigates the intricate dynamics of technology's influence on service quality perception and patient satisfaction in Bangladesh's healthcare sector, a vital component of emerging economies. Focusing on the interplay between technology, service quality, and patient satisfaction, the research employs a quantitative approach, utilizing a structured questionnaire survey conducted both online and in-person among patients in private hospitals in Dhaka city. Statistical analyses, including correlation and regression, were applied to the gathered data. Key findings reveal significant correlations between service quality dimensions (responsiveness, assurance, communication, and discipline) and patient satisfaction. Notably, technology-related factors, specifically the use of tips, negatively impact satisfaction levels. Regression analysis identifies responsiveness, assurance, communication, and tips as significant predictors of patient satisfaction. Limitations, including the exclusive focus on Dhaka city's private hospitals, underscore the necessity for broader research across diverse healthcare settings to enhance generalizability. Practical implications recommend healthcare providers prioritize improving responsiveness, assurance, and communication, considering patient preferences on technology-related practices like tipping. From a societal perspective, the study emphasizes the broader importance of optimizing technology to elevate patient experiences, contributing to overall well-being. The research's originality lies in its nuanced examination of technology's influence on service quality and patient satisfaction within the distinctive context of Bangladeshi private hospitals. Acknowledging its limitations, this study encourages future research to explore technology's impact on service quality across various healthcare settings, providing valuable insights for ongoing improvements.
EXPLORING CONSUMER RESPONSE TO TEXT-BASED CHATBOTS IN F-COMMERCE: A QUALITATIVE STUDY ON BANGLADESHI SME’S Emon, Md Mehedi Hasan; Khan, Tahsina; Rahman, Md. Adnan
JUTI: Jurnal Ilmiah Teknologi Informasi Vol. 22, No. 2, July 2024
Publisher : Department of Informatics, Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24068535.v22i2.a1181

Abstract

This qualitative study examines the consumer response to text-based chat bots in F-commerce, specifically in the context of Bangladeshi SMEs. The study aims to explore the benefits and challenges of using chat bots in F-commerce and identify the factors that influence consumer response to chat bots. The study uses semi-structured interviews to collect data from 15 Bangladeshi consumers who have experience using chat bots in F-commerce. The findings suggest that chat bots can improve customer service, save time and effort, and provide convenience for consumers, but they also face challenges such as technical issues, language barriers, and privacy concerns. The study also identifies several factors that influence consumer response to chat bots, including perceived usefulness, perceived ease of use, trust, familiarity, and personalization. The study concludes by discussing the practical implications of the findings for SMEs in Bangladesh and suggesting directions for future research.
Co-Authors Abtahi, Ahanaf Tahmid Alam, Monzurul Chakraborty, Subashis Khan, Tahsina Nahid, Mehzabul Hoque Rahman, Md. Adnan Siam, Saleh Ahmed Jalal