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All Journal International Journal of Supply Chain Management International Journal of Research and Applied Technology (INJURATECH)
Khan, Tahsina
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Effect of Technology on Service Quality Perception and Patient Satisfaction- A study on Hospitals in Bangladesh Emon, Md Mehedi Hasan; Khan, Tahsina; Alam, Monzurul
International Journal of Research and Applied Technology (INJURATECH) Vol. 3 No. 2 (2023): International Journal of Research and Applied Technology (INJURATECH)
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/injuratech.v3i2.10453

Abstract

This study investigates the intricate dynamics of technology's influence on service quality perception and patient satisfaction in Bangladesh's healthcare sector, a vital component of emerging economies. Focusing on the interplay between technology, service quality, and patient satisfaction, the research employs a quantitative approach, utilizing a structured questionnaire survey conducted both online and in-person among patients in private hospitals in Dhaka city. Statistical analyses, including correlation and regression, were applied to the gathered data. Key findings reveal significant correlations between service quality dimensions (responsiveness, assurance, communication, and discipline) and patient satisfaction. Notably, technology-related factors, specifically the use of tips, negatively impact satisfaction levels. Regression analysis identifies responsiveness, assurance, communication, and tips as significant predictors of patient satisfaction. Limitations, including the exclusive focus on Dhaka city's private hospitals, underscore the necessity for broader research across diverse healthcare settings to enhance generalizability. Practical implications recommend healthcare providers prioritize improving responsiveness, assurance, and communication, considering patient preferences on technology-related practices like tipping. From a societal perspective, the study emphasizes the broader importance of optimizing technology to elevate patient experiences, contributing to overall well-being. The research's originality lies in its nuanced examination of technology's influence on service quality and patient satisfaction within the distinctive context of Bangladeshi private hospitals. Acknowledging its limitations, this study encourages future research to explore technology's impact on service quality across various healthcare settings, providing valuable insights for ongoing improvements.
Enhancing Operational Performance in the Manufacturing Sector: A Review on the Role of Supply Chain Digitization and Visibility Khan, Tahsina; Habib, Md. Mamun
International Journal of Supply Chain Management Vol 14, No 3 (2025): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v14i3.6313

Abstract

The objective of this research is to comprehensively assess the impact of digitization and enhanced visibility in supply chain performance improvement of the manufacturing industry. The methodological approach adopted was systematic in examining contemporary empirical research and frameworks focused on supply chain digitization and visibility. The research shows that various indicators of performance are significantly improved by combining processes such as supply chain digitization with better visibility, including reduced lead times, more effective inventory management, and increased responsiveness in supply chain. Although many of these breakthroughs have been accomplished, there are still numerous practical challenges, like harmonizing data systems, protecting data, and dealing with resistance from the users. The study will be of value to the practitioners because it emphasizes the pivotal role played by blending the use of digital solutions with visibility practices in simplifying supply chain processes. The study suggests that the digital strategies to supply chain management could lead to greater resilience and adaptability, and as such, enhance better efficiency in supply chain management. This analysis provides a new insight into the combination of digitization and visibility in supply chains, a unified picture of the combined contributions to operational success.
The Role of Supply Chain Resilience and Integration in Enhancing the Supply Chain Performance: A Literature Review Khan, Tahsina; Habib, Md. Mamun
International Journal of Supply Chain Management Vol 14, No 6 (2025): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v14i6.6354

Abstract

This research aims to investigate the impact of supply chain resilience and integration on the performance of FMCG firms in Bangladesh. The primary objective is to synthesize existing literature to comprehend how these two interdependent capabilities enhance operational efficiency, delivery reliability, flexibility, innovation, and customer satisfaction in a developing economy. This research used a narrative and integrative review methodology, examining peer-reviewed journal articles, conference proceedings, and industry reports mostly published in the last decade. The technique included the thematic classification of literature into resilience, integration, and performance dimensions, followed by an iterative process of synthesis and interpretation. The study highlights findings that supply chain resilience, which includes adaptation, flexibility, visibility, redundancy, and recovery capacity, allows organizations to successfully absorb and recover from disturbances. The outcomes of the study emphasize the significant role of Supply chain integration to facilitate coordination, information exchange, and cooperation, hence enhancing resilience. Therefore, the research offers actionable insights for managers in cultivating robust and cohesive supply chains, governments in fostering enabling infrastructure and technology integration, and industry stakeholders in advancing collaborative networks.
Co-Authors Alam, Monzurul EMON, Md Mehedi Hasan Habib, Md. Mamun