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All Journal Jurnal Kolaboratif Sains Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan
Aulia Syafitri
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Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan KRL Commuter Line di Jabodetabek Aulia Syafitri; Musthafa Kamil
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 2 No. 2 (2024): Juni: MASIP: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v2i2.738

Abstract

The number of Commuter Line KRL passengers in Jabodetabek has not returned to pre-Covid-19 levels, despite an increase from 2022. In 2019, the number of passengers reached 336,274,343 or 13% higher than in 2023. This decline is not only caused by the pandemic, but also by customer dissatisfaction with PT KCI services, such as facilities and service quality. This study aims to determine the effect of facilities and service quality on KRL Commuter Line customer satisfaction in Jabodetabek. This research uses descriptive methods based on quantitative data. The population of this study were users of KRL Commuter Line transportation services in Jabodetabek with a sample of 100 respondents using purposive sampling technique. Data collection methods using questionnaires and documentation studies. The data analysis technique used is validity, reliability, classical assumption test, multiple linear regression test, hypothesis testing, namely t test, f test and partial and simultaneous determination coefficient using SPSS version 25. The results showed that partially the facility variable had a significant effect on customer satisfaction and the service quality variable also had a significant effect on customer satisfaction. Then simultaneously the facility variables and service quality have a significant effect on customer satisfaction.
Status Tanah dan Ganti Kerugian Masyarakat Lokal di Kawasan Ibu Kota Nusantara (IKN): Tinjauan Hukum Agraria dan HAM: Land Status and Compensation for Local Communities in the Nusantara Capital Region (IKN): A Review of Agrarian Law and Human Rights Muhammad Riva Shalahudin Akbar; Aulia Syafitri; Angel Sarah Puspa Kairupan; Agung Iriantoro
Jurnal Kolaboratif Sains Vol. 9 No. 1: Januari 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v9i1.10103

Abstract

Pembangunan ibu kota baru Indonesia, Ibu Kota Nusantara (IKN), telah menimbulkan tantangan hukum yang signifikan terkait hak atas tanah masyarakat lokal dan kecukupan kompensasi dalam proses pengadaan tanah. Studi ini mengkaji status hukum tanah yang dikuasai masyarakat dalam kerangka agraria Indonesia, mengevaluasi mekanisme kompensasi yang diterapkan dalam pengadaan tanah IKN, dan menilai kesesuaiannya dengan standar hak asasi manusia, khususnya hak-hak masyarakat adat dan prinsip Persetujuan Atas Dasar Informasi Awal Tanpa Paksaan (FPIC). Dengan menggunakan metode yuridis normatif dengan pendekatan perundang-undangan, konseptual, dan kasus, penelitian ini menemukan bahwa sistem penguasaan tanah nonformal masih belum memadai, yang menyebabkan ketimpangan struktural dan potensi pelanggaran hak
Co-Authors Agung Iriantoro Angel Sarah Puspa Kairupan Muhammad Riva Shalahudin Akbar Musthafa Kamil