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Rustendi, Teten
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Humanities Astronomy Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Physics Public Health

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Hubungan Kualitas Pelayanan Kesehatan Dengan Tingkat Kepuasan Pasien BPJS yang di Rawat Inap Rumah Sakit Umum Puri Asih Jatisari Kabupaten Karawang Tahun 2025 Rustendi, Teten; Muslimin; Hikhmat, Rokhmatul
Jurnal sosial dan sains Vol. 5 No. 5 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i5.32176

Abstract

Memberikan layanan kesehatan yang berkualitas tinggi sangat penting untuk meningkatkan kepuasan pasien, terutama bagi anggota BPJS yang dirawat di rumah sakit. Tujuan dari penelitian ini adalah untuk mengetahui tingkat kepuasan pasien BPJS terhadap kualitas pelayanan medis di Rumah Sakit Umum Puri Asih Jatisari, Kabupaten Karawang, pada tahun 2025. Penelitian ini menggunakan metode survei analitik dengan pendekatan potong lintang (cross-sectional) terhadap 35 pasien BPJS yang dipilih secara acak. Pengumpulan data dilakukan menggunakan kuesioner tertutup dengan indikator jaminan, daya tanggap, empati, keandalan, dan bukti fisik. Analisis data dilakukan dengan uji Chi Square. Hasil penelitian menunjukkan bahwa mayoritas responden (74,3%) menilai pelayanan yang diberikan berkualitas baik, dan 54,3% menyatakan sangat puas. Uji Chi Square menunjukkan adanya hubungan yang signifikan antara kualitas pelayanan dan kepuasan pasien, dengan nilai p = 0,049. Data ini memperkuat pemahaman bahwa kepuasan pasien dipengaruhi oleh dimensi kualitas pelayanan, terutama dalam konteks rumah sakit daerah yang melayani pasien BPJS. Hasil penelitian ini menunjukkan pentingnya peningkatan aspek kualitas secara berkelanjutan untuk meningkatkan kepuasan pasien, serta menjadi dasar bagi evaluasi berkelanjutan dalam menyusun strategi pelayanan prima yang sesuai dengan kebutuhan pasien.
Kualitas Hidup Pasien Gagal Ginjal Kronis yang Menjalani Hemodialisa Rustendi, Teten; Murtiningsih, Murtiningsih; Inayah, Iin
Mando Care Jurnal Vol. 1 No. 3 (2022): Desember 2022
Publisher : Yayasan Mandar Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55110/mcj.v1i3.88

Abstract

Chronic renal failure is a progressive and irreversible renal function disorder in which the body's ability fails to maintain metabolism and fluid and electrolyte balance, causing uremia (retention of urea and other nitrogenous wastes in the blood). In Indonesia, the increase in patients with this disease has reached 20%. The data and information center of the Indonesian Hospital Association (PDPERSI) states that the number of patients with chronic kidney failure is estimated at around 50 people per one million population. Hemodialysis is very important for patients with chronic kidney failure because hemodialysis is one of the measures that can prevent death. However, hemodialysis cannot cure or restore kidney disease because it is unable to compensate for the loss of metabolic activity of kidney or endocrine diseases carried out by the kidneys and the impact of kidney failure and therapy on the patient's quality of life. Objective to determine the quality of life of chronic kidney failure patients undergoing hemodialysis. Using a literature review study method from scientific journals with keyword guidance. Scientific journals that were selected were 6 journals, each journal representing one quality of life of chronic kidney failure patients undergoing hemodialysis. The quality of life of patients with chronic kidney failure are mostly in the good or high category with many factors affecting the quality of life of patients with chronic failure who are undergoing hemodialysis. Based on the analysis that has been carried out, it shows that the quality of life of patients with chronic failure at the good or high category level the biggest influencing factors are family support and self-efficacy.
Co-Authors Hikhmat, Rokhmatul Iin Inayah, Iin Murtiningsih Murtiningsih MUSLIMIN